Tracking Leads in Real Time – an All-in-One Lead Tracking System
Lead generation is a rewarding but strategic form of marketing, so you have to keep up-to-date not only with the number of leads generated but also which leads are promising. This is what we offer our customers who trust us to generate leads for them. We have developed the ideal real time lead tracking system that keeps an extensive log of virtually all data from each generated lead. Here is a brief overview of the power that our tracking system puts in your hands.
Track Leads on the Go
Our system is easily accessible online through browsers on your computer. We have also developed an app for Android and iPhone smartphones for our clients who may wish to track their leads on the go. The system opens up to a neat dashboard that displays different types of information about all the generated leads.
Our real time leads tracking system does more than just log successfully generated leads. It notifies you of any calls that may be coming in in real time and proceeds to record the conversation between the potential customer and your company’s customer care staff. As such, you can listen to each call during your free time and assess the competence and efficacy of the customer care agents. In case there is no one at hand to answer the call, the system redirects the caller to a voicemail to ensure that the opportunity is not entirely lost.
Other capabilities of this system are:
Location and Number
The system tracks each call to identify the location of origin and number. This is incredibly beneficial for marketing as one can categorize generated leads by their locations and other demographics.
See Call Durations
The system records conversations between customers and the company’s agents, but the log can build up and discourage you from listening to each call. If this is the case for you, then you can analyze each call by its duration and determine which calls are worth your time to listen to.
Generate Reports Quickly
You can also generate reports quickly and efficiently for a formal analysis. The system organizes all information about leads and produces it in report form.
Set Goals and Get Email Alerts
The system allows you to set goals for factors such as the number of calls you expect. Once goals are reached, the system sends you alerts to your email address, after which you can perform a comprehensive analysis by generating reports.
Generating leads without tracking them is like blindly undertaking a marketing strategy. Our real time lead tracking system helps you know the efficacy of your lead generation efforts by logging different data and information about each call. You get to see information such as number and location of calls and even listen to the conversations for better management and customer care services provision.