Categories
Conversions Copywriting UI UX

A Blueprint for Increasing Contact Form Conversions

A 2015 Formstack study found that when a form has 4 fields, it will convert at a rate of 1%. This means that when you have 10,000 people come to your page, only 100 will fill out the contact form. So the big question is how can you improve the conversion rates on your contact form? How can you increase that conversion rate even if it is only by a few percentage points so that you can get 200 or 300 visitors to convert out of 1000? Well, after some research that included reading up on case studies, statistics, and digging through data, I made an infographic on how to craft the ultimate contact form.

I am making the assumption that you know that we are discussing the contact form on the contact page on your website. There are tons of contact forms in different industries and on many websites but we do not have the time, and it is not practical to discuss them all. The data in the infographic is relevant to companies that offer some kind of service who need to increase the number of quality leads from their contact form.

1. Place Labels above Fields

When users can see what they need to enter in the respective fields, it makes it easier to fill the form. Users are more likely to make more mistakes in filling the form when the label is inside the field as it will disappear when they start typing. Moreover, they would have to delete what they have written in the field if they want to see the label again.

Another critical tip about labels is to keep them as close to the corresponding field as possible. The law of proximity applies to labels too and if you have the labels too close to previous fields, you significantly increase the probability of errors and mistakes. This has a knock on effect on your conversion rates.

2. The Phone Field Needs to be Labelled “Optional”

A lot of people do not like to give out their phone number for whatever reasons. People become even cagier on a contact form where they know they do not have to talk to you. If you need to get phone numbers, let the field be optional and clearly label it as such next to the field. Our clients at Black Storm have seen conversion rates jump from as low as 42% to 80% just by making this one small change.

3. The Fewer the Fields the Better the Conversions

People have very little patience, particularly on the Internet. if you have a large number of fields, people can feel overwhelmed and intimidated. You do not need to get information such as zip codes, phone numbers, and addresses unless you are going to call them or send them mail. The contact form is there to get you into the room with the client, not to close them. Every extra field added onto the contact form will negatively impact on the conversion rate. One of the best examples of this is Expedia, which removed one field from their contact form and got a 12 million dollar bump in profit.

4. Make the Contact Form for Mobile Responsive

Mobile overtook Desktop in 2014 as the most used device for people to access the internet. In 2015 Google made a change to its algorithm to give mobile-optimized sites a ranking boost in mobile searches. As such, a mobile-friendly contact form will not only easy to use on mobile devices but could also give you a ranking boost in the search engines.

5. Eliminate Captchas

With spam bots getting better, captchas are getting worse and more annoying. A lot of captchas are almost unreadable and most users will abandon your contact form if they cannot figure out what the captcha is. A good alternative to captchas is a honeypot which unlike a captcha, is not meant to be seen by the user. However, the bot will see it and fill it which will cause them to be rejected for filling an invisible field. Honeypots are great for conversions as they do not produce a bad user experience but are effective at fighting bots.

6. Do Not Use a Reset Button

The reset button is silly and will cause you to lose conversions. No one actually hits the reset button so that they can enter all their information again. However, some people may accidentally click on it and delete everything. It can be annoying and unless the user really wants to fill out the form they will likely not want to fill it out again and you will lose the conversion.

7. Rather than “Submit” Label the Button “Send Email”

Send email sounds so friendly and easy as compared to submit which has technical connotations that may intimidate the use.

8. Have Only One Column

Having two columns increases the complexity of your contact form and may result in mistakes and errors that may reduce conversions. Users have been known to miss fields, especially in mobile if they are in the second column because people are used to filling things in one column. Keep it simple with one column to improve conversions.

9. Have More Forms to Increase Conversions

At Black Storm, we did a study and found that 7 out of 15, which is 46% of contact form submissions were filled in on pages other than the contact page. As such, the more contact forms you have on different pages on your website the better the chance at converting clients. This is especially so for big sites with hundreds or thousands of sites where some people may never click to your contact page.

In Conclusion

What makes a great contact form is a matter of subjective opinion and what works really well for one site may not work for yours. However, Statistics never lie and our testing at Black Storm has shown time and again that the content on the page, the position of the form, the color of the form and industry play a significant role in determining the conversion rates. So what should you do? Start with the blueprint on this article and then rigorously do some AB testing to find what works best for your site. Once you have found what converts best, you can adapt it and then maybe then could you claim you have found the perfect contact form.

Categories
Conversions Copywriting CTA Landing Page Web Design Website Website Design

Fix These Common Landing Page Problems & You’ll Make More $$$

Fix these Common Landing Page Problems and Have Higher Conversion Rates With Your Traffic

Do you want to increase the traffic to your site and are considering using pay per click ads? Is it your desire to foster a productive landing page that will guarantee you an overwhelming user conversion rate? Look no further. We are here to show you some of the common landing page problems you should avoid at all cost. Read on!

Before we get into details, here is an overview of what we are going to cover;

  • Sluggish Page Loading Speed
  • Poor Quality Writings
  • Long Lead Generation Template
  • Unattractive Typography
  • Complicated Page Layout
  • Lack Of Mobile Phones Optimization
  • Having Several Call-To-Actions
  • Avoiding The Use Of Images or Using Outdated/poor-quality ones

Let’s now get into the details

Sluggish Page Loading Speed

No one wants to waste their precious time waiting for a page to load for information they can also get on other sites. Actually, according to recent studies, 40% of online visitors can only wait for at most 3seconds for a page to load. And one single second of page loading delay can lead you to lose up to 7% of your daily conversions. So ensure that your landing page loads at a super fast speed. And this should also apply to other pages of your website as they all should complement each other. To achieve this, get rid of all heavy-loading features.

Poor Quality Writing

This is one area of your website that you should prioritize flawlessness. The grammar, spellings, punctuation, etc, should all be impeccable. Also, be precise, brief and avoid the use of jargon. Use short sentences, numbering, bullet points, etc. Anything that makes readability easy and fast is welcome. Your reader should be able to know what you expect them to do within the first few seconds.

Long Lead Generation Template

Ensure your landing page offer is luring enough such that your visitors cannot dare resist it. Just ask for a few personal information such as their email and name to aid you to send it to them. If you come off as too invading, you will scare a lot of people away.

Unattractive Typography

It will be useless to write an impressive copy but have it not read because of your poor choice of typography. Take time to carefully choose your landing page’s colors, fonts, sizes, and layout carefully. Double-check if you must ensure your visitors can easily run their eyes through tour content and get the message.

Don’t use small and light fonts for your writing. Also, avoid matching its color or making it too similar to that of your background. Create an excellent piece of contrast when it comes to images.

Complicated Page Layout

It’s a common rule that no matter how advanced you feel internet users are, they still prefer reading stuff from left to right and top to bottom. So ensure that you place everything at its rightful place. That’s the headlines, form, etc, For example, it’s only right that the call-to-action remains at the bottom of the page.

Lack Of Mobile Phones Optimization

Nowadays, most internet users prefer accessing it through their mobile phones. This could be because of the convenience it provides. In fact, a study in 2017 rates mobile internet users at 70%. So you see, you will be missing out a great deal if your site isn’t optimized for mobile phone use.

Work on ensuring that the layout remains attractive, as you intend it to and don’t forget to consider their specific needs., especially when requesting for their personal information.

In fact, anyone who visits your site should have an option for mobile or web view. Don’t overlook that, by any means.

Having Several Call-To-Actions

When coming up with the content of your landing page, it’s advisable to only have one call-to-action in mind. Contrary to common assumptions that using multiple of them gives visitors choices, it actually confuses them and drifts them away from the intended message.

Just one call-to-action is enough to get individuals filling the provided information form. You only have to make it as compelling as possible. Make it simple and fast for your visitors. They have other things to attend to.

Not Using Images or Using Outdated/poor-quality ones

Humans are by nature visual beings. so by avoiding the use of it, it’s like you’re signing to losing the majority of them. The same goes to using poor-quality, stock photos, generic images. It leaves a not-so-serious impression to your visitors and so no one will take your message seriously.

Categories
Conversions Web Design Website Website Design Website Traffic

Why Your Losing Website Visitors

Why People Leave your website and you lose leads

Have you been wondering why you have not been enjoying desirable conversion results from your site, despite the good number of visitors it receives? Do you want to find out why people come and quickly leave your site without paying attention to your call-to-action?

There’s is definitely something you are not doing right and we are here to help you discover it.

Below is a list of some of the top website features that are a huge turn off to internet users.

But before we get into the details, check out this overview of what to expect;

  • Lacking Contact Details
  • Using Generic Photos
  • Unreadable font
  • Invading Live Chats
  • No Message
  • Several Ad Animations
  • Low-quality Design
  • Auto-play Videos/sounds
  • Use Of Sliders

Let’s break them down for you;

Lacking Contact Details

People want to be able to contact you whenever they are compelled you. They want to know you’re readily available and lack of contact information is a way of telling them you aren’t.

Using Generic Photos

People are always thrilled to see something new and they want to associate themselves with hardworking individuals. So if you’re only using stock or generic photos on your site, they easily associate it with laziness and it isn’t appealing.
No one wants to see you explaining your content with photos they have seen elsewhere before. It lacks credibility.

Unreadable font

No serious individual will waste their time trying to figure out what word your faint font is trying to bring out.

Invading Live Chats

They disrupt the smooth message passing process and people would rather switch to a different page for a quick read.

No Message

If you can’t clearly state what services or products you offer, then you won’t find potential customers either.

Several Ad Animations

Animations might be good when used selectively, but some animated ads lack a personal touch, so people would rather avoid them

Low-quality Design

If the design of your site is unattractive and complex, no one will bother to look around, no matter how good your products/services are. Customers are won with what they see.

Use Of Sliders

Choosing to use sliders on your site is one of the difficult considerations you have to make. Yes, they are good, but they consume time and more data bundles. So this might not go well with visitors with little time to spare.

Auto-play Videos/sounds

These ones are annoying and bite into your visitors’ data bundles. They also make concentration difficult. So visitors just end up leaving. If you must include them, at least give them an option to skip.

Categories
Conversions Copywriting CTA

Simple Tweaks to Make Your Words Sell More

In the world of marketing, language is as important as it is powerful. It not only allows you to connect with your target audience but also spurs them to take action. And the language, in this case, is largely defined by the words you choose to use. So what options are there for you to explore? Well, let’s just delve straight into words that sell or words that can work great for your marketing strategy:

Understanding Marketing Power Words

Power words, in the marketing sphere, are basically words that trigger emotions in the brain of the consumer. Such words as WHAT, HOW and WHY can grab the attention of the reader, prompting them to take action. The words are mostly effective when used in the headlines because that’s most certainly the first line the reader will see.

You’ll also need to use Power Words sparingly in your marketing copy, in order to give them the much spark that they need within the content. Research has shown that using such words for business pages not only helps draw more readers but also increases sales significantly.

Tip: Always put yourself in the shoes of the reader and imagine how you would want them to feel. This will help you come up with the right power words to use in your marketing material.

Words About Saving

Almost every shopper out there is always figuring out how to get quality products and/or services at discounted or reasonably cheaper prices. So if you have genuine offers in store, the least you can do is use attention grabbing words to pull customers to your side.

Words such as Save, Cheap, Reduced, Lowest and Bonus can come in handy in that regard. You are also free to use other words like Win, Free and Discounted. They are attention grabbers too.

Guaranteeing Words

Anyone who wants to purchase a product or service would want to get something that will not only assure them of great usability/functionality and genuine value but also one that will last. It is such assurance that can prompt the reader to forgo the competitors’ product/service and come for yours.

Examples of guaranteeing words include, but not limited to, the following:

  • Risk Free
  • Dependable
  • Lifetime
  • Proven
  • Delivers
  • Safe
  • Easy

Words with Urgency

These are marketing words that create a sense of urgency. They mostly encourage readers to act quickly and take advantage of the offers and deals in line before a certain deadline elapses. Examples of such words include Hurry, Quick, Limited, Act, Fast, Immediately, Rare, Now and more.

Words That Insist On Quality

In a market that’s filled with countless substandard products and/or low-quality services, it is almost inherent as a business to stand tall and let your quality products or brand be counted. And that’s where the power of words comes in.

Such words as the following can do great in endorsing your product/service to readers:

  • Professional
  • Exclusive
  • Best
  • Top
  • Ultimate
  • Improved
  • Unique

How to Address the Target Audience

An effective marketing strategy comes down to how you address the readers. People would basically want to know what is in for them. So, when writing content, be sure to do it as if you are talking to an individual and not addressing a crowd. The word ‘YOU’ in this case can do the magic.

Conclusion

These are just the basics of getting your marketing right when the crafting content. And the principle here is quite simple. If you understand what readers and consumers are looking for, you’ll never miss the most appropriate words to use.

Categories
Conversions CTA Web Design Website Website Design

16 Tips to Turn Your Website Visitors into Customers

Internet marketing is becoming a science, requiring thoughtful and data-driven decisions. These decisions are geared towards driving more traffic to a website and perhaps even more importantly, to optimize conversion rates. Optimizing your web-page’s conversion rate is a process, a systematic process that tweaks and modifies elements of a webpage in order to lower visitors bounce rate and increase the percent of web visitors to take action. Whether that be signing up for your email marketing list, making a purchase, or filling out a form; the action depends on your website niche.

So, how do you make this magic happen? Science! And here is the science behind it broken down into 16 easy steps.

1. Track website data

You want to take action to improve conversion, but do you know where you stand? Having analytics tools installed will help you track important information about your visitors and the actions they take while on your website. This is key information when strategizing on areas of improvement in functionality on your website.

2. Beef up your site’s security

Turns out lots of people (50%, in fact) scan through to see your site’s security before giving personal information. If you want them to sign up or take any action on your site, ensure that your https is secured.

3. Got speed?

If your website takes more than 3 seconds to load, you’re losing visitors. If your site is photo heavy, this may be one of the reasons it’s slowing down. To solve this, compress your images using CDN (Content Delivery Network). It compresses the size without compromising on image quality.

4. Have an enticing and to the point title

If you don’t snare the visitors’ attention within the first five seconds, chances are they’ll lose interest and move on to your competitor’s websites. We don’t want that. Have a concise and descriptive title that gives them an overview of what you’re talking about but doesn’t give everything away. You want them to keep scrolling!

5. Don’t slack on your CTA

Your CTA (call to action) is the heart of your web-page—it tells the visitor exactly what you want them to do. But people don’t like being told what to do, so you have to be crafty. Don’t be boring. Boring is bad. A good place to start in crafting a good CTA is to understand your niche and use words that appeal to them.

6. Have credible validation to your claims

Visitors want to know that if they purchase from you or sign up for your list, they’ll get good value. If you can verify your offer with a credible third party, you’re easing their worry and ensuring their purchase or action is worth their time.

7. Optimize bite-sized high impact copy

You don’t want to bore people with long sentences, they’ll lose interest. Make it short and sweet with lots of nutrients—the first 14 words are your pitching points. Your visitors want to get straight to the point in as little time as possible, make their decision, and move on. The more you can help them do that quickly, the more likely they’ll like you and want to purchase from you or sign up!

8. Use videos

If you have a YouTube channel, it’s a great idea to embed your videos onto your website. Not only do you source for potential views and subscriptions, but you are increasing your interesting factor that sways your visitors’ decision in your favor. Careful though! You don’t want your video to direct your visitors to another video (likely a competitor’s), so turn off related videos before posting.

9. Show off your impact

Having positive reviews is a great way to show your visitors that you are a safe bet! If your product has worked for others, it’ll likely work for them too.

10. What’s in it for them?

Your visitors already know what they want. But how does your service give them what they want? In your copy, focus on the “why” of their action. Why should they purchase from you? Why should they trust you? Listing key benefits will certainly boost your CRO.

11. Use high impact photos

Free photos are great! But if you randomly select photos that don’t emphasize or support your words, you may be working backward. Select photos that support your talk and appeal to your viewers’ sensitivities.

12. Share valuable content

Give value to receive value! It’s just that simple.

13. Don’t ask for too much information

If you have in-built forms, be careful with length. Too long, and they’ll give up along the way. Be short and concise on the first encounter. Plus, chances are you’ll have plenty of other chances of gathering their data as you build your relationship.

14. Integrate live chat support

Buyers who have live support feel valued. If you can invest in a virtual assistant, do so. It may make a difference between a bounced visitor and a converted visitor.

15. Encourage social media connections

At the very end of your pitch, encourage your visitors to connect with you on other platforms. This should come at the end because you don’t want to distract them before you make your point. Plus, if they do follow you on social media after putting up with your content, you probably have a solid lead there.

16. Mobile friendly optimization

42% of your searchers will use their mobile phones to search for your services. You want their experience to be just as smooth and fast as the PC experience.

See? Science.

These tips have been proven by marketing researchers and now you have the power to make your website as good as the marketing pros!