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How To Respond To Reviews About Your Plumbing + HVAC Business

How To Respond To Reviews About Your Plumbing + HVAC Business

For any business owner, everyone knows that reviews come with the territory. Any business will receive negative reviews at some point in their career or another and hopefully, your business has positive reviews too. Reading the positive reviews can leave you encouraged and help your business, but negative ones can often be hard to read, hard to take, and can sometimes even hurt your business sales drastically.

How you and your company respond to positive and negative reviews will determine how well your business does and how it’s perceived to your customers. How they see you is one of the most important parts of running your business. But with all these different reviews, how can you make sure you’re responding in a way that’s going to enhance your business and not hurt it? Well, this article is going to break down exactly how you can respond to both positive and negative reviews in a way that will help your business flourish.

Firstly, you need to make sure that all of your responses are formal and polite. It doesn’t matter if you’re commenting on positive or negative reviews, but how your customers see and read your responses will determine how they perceive you and their perception of you will determine if they’re going to continue to be your customers or not. You have to protect you and your company’s reputation, so when you respond to any reviews, you need to carefully think through it, especially when you deal with negative reviews. The last thing you want to do is take a negative review, which reflects badly on your company and makes it worse by responding in the wrong way.

To handle positive reviews, you need to make sure you do three major things:

1) Track reviews. If you’re getting reviews, especially positive ones, you want to make sure you know who is giving out those positive reviews for your business. There are a lot of sites that can help you keep track, such as Yelp, Product Review, Trip Advisor, and more. Each time your business is reviewed, they will let you know.

2) Decide who handles the reviews your business receives. You need to have someone assigned who will read and respond to the reviews you get. This person is one you want to make sure knows how to respond politely and someone who has experience in the area – an inexperienced person who handles this could hurt your company, so you want to make sure you get the right person for the job.

3) Claim or create your business page. Sites like Yelp (mentioned above), Zomato, and Google Places use data gathered from online to create a page for your business. Some do this automatically, which is great for you, but others will only do it after you’re reviewed.

Some of the things you want to keep in mind when handling any type of reviews for your business is:

1) Always respond to positive reviews. Most people’s automatic responses are to respond to negative reviews but when you read a positive one, you want to thank that person and show that you really care. If you don’t respond to your customers, people who went out of their way to review your brand or business, it tells others that you don’t care about them and that could cause you to lose customers, which is the last thing that you want.

2) Handle negative reviews well. If you get into an argument with anyone who leaves a negative review, customers are going to see that you aren’t calm and they may even choose not to work with your business because of the bad attitude they see. You are a business and therefore, should respond politely and professionally. Always remember that, even when a negative review is left. Another thing to help with negative reviews is to take what they say into consideration. It may not be correct and it may be ridiculous, but you never know when someone’s honest feedback can help you improve your business which may end with you getting more customers if these issues are addressed at some point.

3) Whatever you do, never ever post fake reviews. Do not hire writers to leave reviews of your content, do not write them yourself. It may take a while, but let the reviews come naturally on their own. If you’re ever caught doing fake ones, your reputation will be ruined and your business will be hurt because of it.

4) Follow the rules of whatever site the reviews are left on. If you don’t, it could also end with you having a bad reputation, which again, is the last thing your business needs.

Whatever you do, here are things you don’t want to do:

1) Do not bribe your customers in exchange for reviews. This reflects poorly on you and your brand.
2) Do not send emails asking everyone in your email list for positive reviews. Begging for reviews looks just as bad as bribing does.

Here are some things you can do to make reviewing more convenient for your customers.

1) Use the logos of review sites in your store and your website.

2) In your store, give away comment cards that include the logos and website addresses of review sites.

3) Put a review us now button on your website

4) Always give your customers new and good reasons to review your business (examples of this would be new offers, products, etc).

5) Politely ask customers who have expressed to you that they’re really happy with your brand or business to leave a review.

6) Set a goal to get a few new reviews each month.

Setting up your own business can be hard and keeping it running can be even worse at times. Getting reviews can make or break your business in so many different ways. Too many negative reviews can lead customers away from you and your brand and too many positive ones can make them suspicious. Even though you have no control over what reviews are left, there are things you can do to help and hopefully, this article at least broke down the ways in which you can respond. The last thing you want to do is to respond in a way that reflects badly on your business. You and your business have enough to worry about without the added trouble of a bad response on your part. Remember to respond to all reviews, show that you care, and never ever argue with someone or respond rudely to negative ones. Be professional, especially if you want to be taken seriously as a professional.

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5 Ways To Attract High Paying Clients to Your Business

5 Ways To Attract High Paying Clients to Your Business

As an entrepreneur, you want your business to grow, be it in terms of the number of customers or the total revenue. One major way to accomplish the latter is by finding ways to attract high-value customers to your business.
Here are the significant ways you can use to achieve that:

1. Identifying and Profiling the 20%

The first thing you should do is to review your customers. Conduct a simple analysis and identify the customers who bring you more profit to your business. In your analysis, look at the things they all have in common.
Here are some of the most crucial things to look for:

  • The family size of those customers.
  • Their ages.
  • Their income levels.
  • The marital status.
  • The goods or services they buy
  • Their geographical areas.

Having a clear idea of what they have in common helps you come up with a better marketing strategy to target them specifically.

2. Think About the Branding of Your Business

Figuring out what your high-value customers want to hear is a key step in attracting more of them. Some customers will want to see you using more terminology when marketing your good or service.
The best way to accomplish that is to tier the prices of your commodities and services. Gold level products can contribute more to attracting high-value customers.
Ensure that any tactic you use is reflected in your marketing, which includes your social media posts, printed materials, and also how you talk to your customers about your good or service.

3. Get Your Website to Match with Your Message

Your next step is ensuring your online presence portrays the same things as your message. The type of language you use when marketing must also be used on your website.
Make sure your website is mobile adaptive and is not complicated in that your customers don’t find it hard to use it. If you want to attract high-value customers, then make sure your website doesn’t have any technical issues and loads fast.
Improving the technology used in your website can help significantly in enhancing the user experience. You want your potential customers to be impressed when they visit your site for the first time, right?
Ensure your website is SEO optimized. Having a well-optimized site ensures customers see your website first when they search keywords of what they’re looking for.
You can use the free keyword planner provided by Google AdWords as far as you have a Gmail account.

4. Review Your Goods or Services

In the commodities you offer, evaluate, and see which ones are more likely to impress high-value customers. Also, take your time to think of ways to come up with packaging and promoting ideas that will make your products more unique and get more sales.
One major thing you should do to attract high-value customers is to give them what they desire. One way to do this is coming up with offers where they get some privileges like getting a certain percentage of discount when they buy a certain amount of goods.
Offering such an offer will cost you as you’ll have to ensure you provide your customers with very high-quality goods. However, it’s a win-win situation as your customers will get the best quality of products or services and you’ll get more sales in return.
If you want high-value customers, you have to give them the best product they can find.

5. Create A Good Marketing Strategy

Your final step should be coming up with a marketing strategy that will allow you to reach your targeted high-value customers easily.
Here are things to consider:

  • Decide on the best social media site you’ll use to reach those customers and come up with great content that can speak to their wants.
  • Ensure your advertising is targeted to your high-value customers. Set up new campaigns specifically for marketing to them. A good place to start would be the demographic information you collected earlier.
  • Subdivide your mail list. Make sure your high-value customers are in one place as it makes it easier to send the marketing emails, which will boost your sales.

The main factor in attracting high-value customers is coming up with quality goods and services. The value of your services should be seen through your marketing, advertising, and customer care service.
Ensure those things are done correctly, and attracting high-value customers will be a walk in the park.