Plumbing Reputation Management: What It Is And Why It Matters To Your Plumbing Business
Today, most businesses and consumers scour the internet to find a trustworthy, reliable plumber reputed for offering superior services. According to research, more than 80% of consumers believe in online reviews as much as recommendations from family and friends.
As you know, when a kitchen pipe or a bathroom bursts, the homeowner needs to find a reliable plumbing contractor stat. And where do you think that they turn to find a plumber in their neighborhood that can come and fix it quickly? The search engines like Google or Bing.
There are over 50K searches online performed every month on Google by users typing in the keyword “plumber” into the search bars and an extra 14k consumers searching “plumber near me” (and more searches looking for “emergency plumber”) keyword. So, as a local plumbing business in the area, you must do everything possible to show up on top of the search engine result pages.
As a plumber, the internet should assist you to generate new leads easily, but if you aren’t vigilant, it can instantly ruin your business. This is why it’s so crucial for plumbers to know why online reputation management matters and how to engage with prospects or clients online.
Without further ado, let us dive in!
What is Online Reputation Management for Plumbers?
Reputation management is the process of monitoring and improving what prospects or clients are saying about your plumbing business online. It is a strategy that involves molding and monitoring your plumbing business’s internet reputation.
Multiple strategies are used to improve your company’s reputation, including content development, search engine optimization, social media management, monitoring, review management and acquisition, and competitor monitoring to maintain a positive brand image.
Why is Plumbing Reputation Management Important?
Maintaining a positive online reputation is necessary for your plumbing business with the increasing popularity of third-party reviews sites, social media, blogs, and other online platforms.
Your plumbing business needs to identify with what is said about it online and how they can improve clients perceive them negatively.
The importance of reputation management cannot be overemphasized for plumbing contractors. Here are some reasons that would clearly show why a plumbing company owner should take online reputation seriously.
Most Businesses and Homeowners Care About Online Reviews
A huge percentage of business owners and homeowners are concerned about online reviews. In fact, most of them regard online reviews highly when looking for plumbers as they do with recommendations from family and friends. Most homeowners considering starting a home remodeling project go from searching ideas online to look for a plumbing contractor online. So, does a plumbing business have a way to manage online reviews that your potential customers see?
Do you have a process or strategy in place? What if you find bad reviews connected to your plumbing company unjustified? If so, you urgently need a reputation repair for your plumbing company because almost 80% of potential customers who see less-than-stellar reviews about your business will click off to another plumbing website within a blink of an eye.
Higher Search Engine Results Rankings
Online reviews can have a huge impact on your plumbing SEO strategy. This is because search engine algorithms know that clients place a lot of emphasis on online reviews of the plumbing company when making a hiring decision. Hence, a plumber who invests time and effort to handle their online reputation gets rewarded with higher SEO visibility.
Online Reputation Management Helps to Build Trust and Credibility
Online reviews are not all about pleasing the Google or Bing algorithm, and it revolves around the way people perceive your plumbing business. With many consumers trusting online reviews (just like they do with personal recommendations from friends and family), getting clients’ trust is essential. Every plumber understands that a company’s reputation is important to its survival. Once the trust of the clients is obtained, the existing client would speak about your plumbing company to others.
A lot of emphasis is put on online reviews for homeowners or business owners to decide whether to trust your plumbing company or not. A good plumbing reputation implies that your company is deemed more credible than other plumbers in the area.
Higher Revenues and Sales
Before making a decision to use your plumbing services, homeowners tend to search on Google for a reliable plumber near them. And before they hire a specific plumber, they go through online reviews to see what other people say about them and their services.
Plumbers with tons of positive reviews always attract more clients. Plumbing companies that are perceived negatively or have a lot of lousy reviews miss out on huge opportunities and profits. That’s why your plumbing business should strive to have a lot of positive reviews.
Plumbing Reputation Management Helps You Build a Professional Image
Having a successful plumbing brand image is a very essential marketing tool for a business because it will be used to convince prospects or clients to use your plumbing services.
Potential and existing clients would attempt to learn a plumbing business differentiation by searching the name on Google. Since prospects don’t have a good idea about your business, they will search for the information available online and help them make a hiring decision. Hence, if a prospect finds a negative reputation, they won’t hire you for plumbing services. So, it would be advisable for your plumbing business to eliminate negative online reputation, if any.
Shows Customers That You Care
Monitoring what people say about your plumbing business online and responding to positive and negative reviews shows them that you care. Naturally, all plumbers would expect to get positive reviews only, which are easier to handle. However, negative reviews can prove beneficial to your plumbing company in the long term. They are a source of invaluable response-consider what people say and repair the issues. Never ignore negative reviews as they may cause a social media crisis. Responding to negative and positive reviews will help you build good relationships with clients.
What are the Key Elements of Online Reputation Management for Plumbers?
We live in a digital world where people constantly communicate through the internet, blogs, forums, wikis, and telecommunications in general.
In fact, we perceive online reviews as the fundamental building blocks of your plumbing company. Many businesses and homeowners first consult with trusted online review platforms such as Google or Yelp before making a hiring decision.
Knowing, monitoring, and attempting to control how people perceive your plumbing business on the internet is referred to as Online Reputation Management (ORM).
Here are some important elements to managing the online reputation of your plumbing business:
1. Online Reviews Acquisition and Monitoring
Nowadays, online reviews have become a reliable source of information that displays your plumbing brand, authority, and integrity. Reading online reviews is now an important part that informs their hiring behavior for many homeowners. Although plumbing contractors traditionally advertised through word-of-mouth, online review management is an important (and now unavoidable) aspect of internet marketing for plumbers.
If your business isn’t getting quality reviews from your satisfied clients, you are missing a lot of opportunities. Plumbing company reviews are a great addition to your plumbing website and appeal to potential customers and search engines alike.
The Major plumbing business review sites-platforms-such as Yelp, Facebook, Angie’s List, and Google My Business Listing –are full of consumer activity. Monitoring these online review websites is an important element of maintaining and managing your plumbing business’s online reputation.
But how do you get online reviews for your plumbing company? Here are our proven strategies:
- Simply request (the right way): more than 70% of satisfied clients will give a review if asked. Most people will have a great positive impression of a plumbing business that cares about the quality of plumbing services they offer. So simply requesting feedback can instantly enhance the overall sentiment toward a plumber.
- Offer Incentives: Providing symbolic, small bonuses for leaving an online review can go a long way. Even as crucial as client incentives are staff incentives. Offering a reward or bonus to every service crew whose client leaves a pleasant review is not only an awesome way to motivate your employees to offer excellent client service but also make sure your employees never forget to remind clients to leave reviews online.
- Make it easy for clients to review your business: Unless you have offered an amazing service or worked with a great client, clients don’t always seek out ways to leave positive online reviews. To encourage them to review your business, you must make it easy for them to complete this crucial step.
2. Monitor and Respond to Online Plumbing Reviews
Every plumbing contractor loves tons of positive reviews on their business website or a review platform such as Angie’s List or Yelp. But the presence of a well-written positive review still needs your action. Following up with positive reviews builds customer loyalty and improves client satisfaction rates. Any plumber who has been in the industry for long knows that occasional negative reviews are inevitable. What differentiates those plumbing businesses is how they monitor and respond to them. Your responses to online plumbing reviews should be:
- Professional: Polite in tone, grammatically correct, and establishing a customer-first attitude.
- Solution-Oriented: Focus on resolving the problems at hand, that doesn’t imply automatic reimbursement to please the review but can involve some offers or discounts based on the issue.
- Transparent: if mistakes were committed on your end, take responsibility, it will assist to humanize your plumbing brand and earn other clients’ trust.
As a plumbing company owner, negative online reviews are an integral part of your reputation management process. Instead of perceiving them like a death sentence for your plumbing business, change your thinking and see them as opportunities to resolve the current problem and to establish a positive reputation online.
3. Social Media Monitoring
Social media is a great tool that you can use to manage your plumbing company’s online reputation. Social media platforms can help you establish credibility, trust and puts your business in good standing within the plumbing industry.
They provide one of the most effective ways to connect or communicate with your potential clients. If prospects comment on your post, make sure that you respond to them with helpful information. Satisfied clients will typically share your posts to a larger audience and thus boosting your reputation online.
Social media monitoring offers a look at what your target audience has to say about you, your competitors, and the plumbing market, in general, there is a lot of activity on social media nowadays.
Monitoring this activity can help you understand your clients better and gives you details to enhance your plumbing marketing strategy, stay on top of competitors, build relationships and generate plumbing leads.
4. Deleting Negative Reviews
Sometimes you need to request your web host provider to remove a nasty review on your plumbing website. Normally, they will comply if the review is malicious.
Shout out and let your concerns be heard. Write a post to explain what happened, post it on your blog, send it to a review site, and let your concerns known publicly.
Make Your Plumbing Reputation Management Easy with Blackstorm Design +Marketing Today
Plumbing contractors who have been in the industry for long will typically have a long list of customers who have possibly reviews on various platforms, such as Yelp, Angie’s List, Google, and Facebook. Blackstorm Design + Marketing can assist you to keep track of where your plumbing reputation is by combining them all in a centralized place.
Leverage our online plumbing reputation management solutions to grow your customer base. Regarding your online reputation, our experts will work to:
Get Your Plumbing Company Noticed
With all the stiff competition in the plumbing industry out there, it’s crucial to stay ahead of the competition. Our online reputation management specialists will analyze what makes your plumbing company unique to others by showcasing your credentials, success stories, and board certifications. Then, our team will do whatever it takes to obtain those 5-star reviews and ranking #1 on the search engine result pages.
Emphasize Online Reviews
Homeowners want to find a plumber that will fix their problems efficiently and quickly, so they regularly turn to friends, family, and online reviews for recommendations and advice to identify which plumber is suitable for them. So, ensure that most of your positive reviews are boosted to the top of search engine results pages to help your prospects decide which plumber they are likely to work with and trust.
Highlight Your Unique Selling Proposition
Through content creation, PPC ad campaigns, social media advertising, and retargeting, we promote what makes your plumbing business stand out while maintaining consistent messaging across all platforms so that your clients can rest easy knowing that they have made the right choice in outsourcing your plumbing services.
Along with identifying the appropriate review websites to promote your plumbing services and create consistent brand messaging for your website and search engines, our online reputation management specialists examine your social media platforms to see where we can position you as an expert in the plumbing industry.
Want to find out more about our online reputation management services for plumbers?
As part of a comprehensive internet marketing strategy, online review management can help to improve your company’s authority and awareness. It has never been simple to take charge of your company’s online reputation, and with some assistance from Blackstorm Design + Marketing, you can instantly get the positive reputation you have always wanted.
For more information, please schedule a free discovery call with Blackstorm Design + Marketing. Our experts will be happy to offer any information you require about online reputation management services and discuss your unique needs.