Tag: Paid Advertising

8 Important Plumbing Marketing KPIs You Should Be Tracking in Your Business

Post author By BlackStorm Home Service Marketing
Post date January 7, 2023

Increase your clients base, and maximize profits in your plumbing company with digital marketing KPIs

Do you have an idea of what makes your plumbing company’s marketing or advertising campaigns a success? Clues why is your business not generating enough leads? Why is a plumbing company doing so well?

Well, suppose you are not closely monitoring your plumbing marketing efforts online. In that case, you will never understand what is working or not, and that’s where digital marketing Key Performance Indicators come in. Using KPI, you can measure and track metrics that matter most to your plumbing business growth.

Before internet marketing was introduced, a plumber would only establish how a specific campaign was fairing based on office visits and the number of new clients acquired. However, such results rarely displayed an accurate calculation. But with the right plumbing marketing KPIs, you can know your weak areas and conduct the much-need tweaks in your strategies for maximum results.

That said, here are a few things to understand before selecting and monitoring your digital marketing for plumbers’ KPI.

What Are Plumber KPIs?

A Key Performance Indicator is a measurable attribute showcasing how ineffectively or effectively your plumbing company reaches its desired goals. Plumbing marketing KPIs are quantifiable measures or metrics employed to assess the performance of your company’s marketing objectives. These metrics can be traced to different aspects of your plumbing business, ranging from employees and leads generated to sales.

Internet marketing KPIs go hand in hand with your company’s online marketing strategies regardless of sales growth, brand awareness, SEO strategy, and lead generation. Examples of such metrics include details on conversion rate, engagement rate, sales revenue, page conversion, marketing qualified leads, and SERP. Any measurable figure in your plumber marketing plan that can be acted upon constitutes a KPI.

KPI comes from Google Analytics, lead conversion tool, Google Ads, Google Analytics, or even from your plumbing sales representatives.

Why Track Your Plumbing Marketing’s KPIs? 5 Reasons

When properly used, plumbing marketing KPI tracking can be an incredible tool for growing your company. Some of the key advantages of measuring metrics and acting on data include but are not restricted to:

1. Monitor Your Plumbing Company’s Health

Only a few KPIs are required to measure the health of your company. Plumbers who monitor metrics in categories such as employees, customers, processes, and revenue find it very easy to remain on track while keeping their income high.

2. Measure Processes

KPIs are typically applied to show if your company is attaining its strategic goals set by the top management. Numerous KPIs are utilized to measure processes, such as productivity indicators, profitability indicators, and quality indicators amongst others.

3. Client Metrics

Besides employees and processes, client metrics are also of utmost importance. They can help your company know the number of customers, the revenue generated, and even the cost of acquiring those clients.

4. Operational Metrics

Operations metrics are a good way to help your operations department enhance its day-to-day operations. You can use such metrics to make sure staffing, finances, and marketing are on the right track.

5. Measure Progress Over Time

A good strategy for measuring your business progress is to set targets at the beginning of the year, such as revenue, gross margin, number of locations, and even number of employees. Then, you can use weekly, quarterly and monthly reports to remain on track with the KPIs and progress towards set goals at the start of the year.

In a plumbing marketing campaign, tracking your KPIs is the only way to understand what is working or not. For instance, if you make good money from a specific marketing campaign, but you cannot show what generated that revenue or profit, then you will never know what you need to improve and where you need to invest more. Your site traffic, for example, could be the one driving all your qualified leads and your marketing crew or department is busy investing a lot of dollars on unnecessary channels.

Top 10 Plumbing Marketing KPIs You Should Be Tracking in Your Business

1. Cost Per Lead (CPL)

CPL is a plumbing KPI used in lead generation to know how much each lead costs your company. In simple terms, it shows you the cost of bringing in a lead from your advertising or marketing campaigns. Leads help you understand which contact or user is a potential client. It is normally the initial step into knowing how your internet marketing is performing beyond simple reach from metrics like unique visitors to your plumbing website.

Cost per lead helps you understand where your brand awareness efforts in marketing are most crucial. They tell you whether your campaigns are generating desired results at an affordable cost or not. They assist you to understand the amount of money you need to get a particular set of leads for your plumbing company. Because leads are the starting point of your sales processes, improving and benchmarking your cost per lead is an important metric for your plumbing marketing efforts or campaigns.

2. Conversion Rate (CR)

In plumbing marketing, a conversion happens when a prospect or client completes a particular activity, such as booking a job or subscribing to your newsletter. It can also be any action that helps meet your plumbing company’s objectives. On the other hand, conversion rate measures how regularly a client completes a particular set goal,

Conversion rate is a crucial metric that shows you if your marketing campaigns are on track. They tell you how effective your strategies are in terms of attaining a set goal. A higher conversion rate implies more likelihood of prospects or clients converting after coming across your piece of content. This also means low costs in terms of acquiring customers, which saves you money in the long run.

Consequently, the more conversions, the better your plumbing gets in Google rankings. Thus, if you want to skyrocket your bottom line, make minor but worthy tweaks to your plumbing website. Use Google Optimize together with Google Analytics to test various elements of your website to increase your revenue without necessarily increasing your ad spend.

3. Return on Investment (ROI)

ROI denotes the amount of profit your plumbing company will earn from the money spent on a particular activity or investment like a marketing campaign. As an online marketing metric, ROI helps you know whether your company is profitable or not. It shows the expenditures as well as activities connected with them that are creating revenue and those that are not.

So, it is an important tool for planning your marketing or advertising budgets. While it is not possible to capture the total money spent on marketing activity, say a Google Ad campaign, it is crucial to make sure that your ROI is comparable to other internet marketing activities.

4. Bounce Rate

Simply put, bounce rate refers to the number of clients or prospects who visit your plumbing website and leave right away without completing any meaningful action. If your site has a high bounce rate, this is a good indication that there are flaws in your online marketing strategies, and some of them could be irrelevant traffic sources, weak landing pages, or poor targeting, amongst others.

A prospect visiting and clicking off your website also implies they didn’t find what they were searching for and the only way to make sure that they spend time on it is by auditing your content and identifying what they are looking for. This way, you will craft relevant content that will attract them.

5. Cost Per Acquisition (CPA)

CPA revolves around revenue after a lead becomes a paying client. It gives you a rough idea of how much you will spend to get a client to open his or her wallet. CPA is a deal for paid search marketing campaigns like Pay-Per-Click campaigns.

5. Click-Through Rate (CTR)

CTR is another internet marketing metric that quantifies the number of clicks on a specific content over the number of impressions it achieves. It is the percentage of prospects that click on a campaign after coming across it.

CTR is the simple form of engagement rate because the only engagement counted is the one that matters the most and clicks on a link. This metric shows whether your site content is interesting to grab people’s attention and lead them to click on the link and be redirected to the plumbing website.

In Google ads, CTR boosts your quality score each time a user clicks on an ad, and when this occurs, your ads are ranked on top of SERPs, which has other advantages, such as increased traffic and more conversions.

6. Lifetime Value

Customer lifetime value refers to a KPI used to measure the amount of revenue you can expect from a specific client for the entire period of doing business with your company.

A higher customer lifetime value indicates that your plumbing business is doing well and often signals a profit. It helps you understand how valuable different customers are and thus allocate more resources to them.

7. Business Growth

Another important KPI for plumbers is the business growth metric. This can be calculated in numerous ways, but estimating your annual gross profit margins is the most effective is the most effective. This is where you bring things like cost of operation like salaries, and cost of equipment into the equation. To find your gross profit margin, calculate your total sales revenue and subtract your total cost of operation, divide the figure you obtain with sales revenue again.

8. Customer Satisfaction

Lastly, client satisfaction. Do you know that it is much cheaper to keep an existing customer than to try to get a new one? This is why customer satisfaction is an important KPI for plumbers; since client satisfaction leads to retention.

You can assess your customer satisfaction levels by developing a questionnaire form and asking clients to fill it out. Keeping your eye on online reviews is also crucial. You can improve customer satisfaction by responding to all reviews (whether negative or positive) promptly and professionally.

Top Channels for Local Plumbing Contractors to Generate Qualified Leads

By analyzing your overall plumbing marketing strategy and how every lead source generates qualified sales for your company.

Then you can begin to work on the different marketing efforts with every channel to obtain more qualified leads, increase sales growth and reduce client acquisition costs.

While monitoring plumbing marketing KPIs your sales crew should come in to see how your collective advertising or marketing efforts generate results across the following channels.

Organic Search

Homeowners and property managers use search engines such as Google or Bing to find information about a local service business and click on the organic results shown to them. No advertisements. Organic site traffic will be one of the cheapest in terms of acquiring leads but will take the longest time to develop and achieve realistic results.

Paid Advertising

There are multiple ways paid advertising is showcased to your potential clients to boost website traffic, and here are some examples. But, if you want to increase your chances of increasing traffic to lead ratio, landing pages are a perfect way to achieve this.

Google Local Service Ads
Text ads from Google Ads
Display advertising on other sites
Paid ads on social media websites
Click to call ads from Google

Social Media Marketing

Social media is one of those platforms that can help you in various ways. Not all resulting to direct sales, but offering you an opportunity to build and get:

Brand awareness
Potential client referrals
Client support channel

As you can see, a lot goes into each plumbing marketing KPI, and together they show a clear picture of how your company is performing online. Every monthly report combines it all and makes sure we continually drive revenue in the best ways possible. At Blackstorm Design +Marketing, we are in the business to create lifelong partnerships, and such plumbing business marketing KPIs hold our team accountable.

Let’s work together to create a strong online presence for your plumbing company so you can book more jobs on the web.

Schedule a free strategy session with Blackstorm Design + Marketing to learn how we can help your plumbing business grow today.

Tags advertising campaigns, bounce rate, brand awareness, Business, Business Growth, Click-through rate, Client Metrics, Client support channel, Company’s Health, conversion rate, Cost Per Acquisition, Cost Per Lead, Customer Satisfaction, desired goals, Digital marketing, Display advertising, drive revenue, Google Ads, Google Analytics, Google Local Service Ads, gross profit margin, Increase clients base, increased traffic, incredible tool, internet marketing, key performance indicators, KPI, lead conversion tool, leads, Lifetime Value, low costs, Marketing, maximize profits, most crucial, Operational Metrics, Organic Search, Paid Advertising, plumbing marketing, Potential client referrals, Quality Score, quantifiable measures, Return on Investment, sales growth, SEO Strategy, Social Media Marketing

Plumbing SEO

20 Low-Cost Ways to Get More Plumbing Customers (and Keep Them Coming)

Post author By BlackStorm Home Service Marketing
Post date November 23, 2022

Get more plumbing customers without breaking your bank account with these actionable tips

Acquiring new customers is the bane of many plumbing contractors. While sometimes it may be simple as finding a homeowner searching for a specific plumbing service, other times it can be more challenging. The standard method to get more plumbing customers is from marketing to the right people down to closing the sale. For many plumbers, this may be a daunting task, particularly when their efforts don’t achieve the desired results.

Clients are the lifeline of your plumbing company. If your phone is not ringing, then your plumbing expertise will be of no use. You won’t generate any revenue and thus your company will close its doors. So, it is crucial to maintain a consistent flow of customers to your plumbing business.

The amazing thing about running your plumbing company is understanding that there is a huge demand for your services at all times. Wherever people reside, pipes are very crucial to their everyday life. Sometimes, something goes wrong with their piping system and they have to repair it urgently. That, said, as there might be a higher demand for plumbers, there is always a need to get more plumbing customers by using the appropriate marketing strategies.

If you are wondering how to get more customers to your plumbing business, we got you covered. This post will share in-depth strategies that will hands down – assist you to get more clients for your growing plumbing business. Want to be booked several months in advance? Here are our inexpensive ways to do it.

1. Get More Plumbing Customers by Marketing Your Services

Marketing is essential in any plumbing company. You cannot generate revenue in your plumbing business without money and time in marketing your plumbing services. This aspect is no different in the plumbing industry. You will never secure any new customers if you don’t invest in plumbing marketing. Target customers must know that you are a plumber and the services you are providing.

If you want to expand your customer base, you need to boost your marketing efforts. Homeowners should know that you are a plumbing contractor. Only through this strategy can you obtain clients to work for. So, consider implementing a marketing strategy that will boost your plumbing brand in your area.

A successful plumbing marketing strategy will attract various kinds of clients – whether they are panicking from a pipe that has just busted or are performing research online to find a reliable plumber for their new bathroom installation.

2. Get More Plumbing Customers by Building a Professional Website

Having a plumbing website not only increases your visibility among plumbing clients but also makes you more trustworthy and reliable. In the modern digital world, online presence is crucial. Search engines like Google or Bing are the first stopover when it comes to searching for a service or product.

A homeowner will turn to Google to find a plumber before looking for one in their backyard. If your company doesn’t have a website, you will miss the opportunity to secure a job. For this reason, you should hire a reputable plumbing web design agency to get your site built especially if you are not familiar with web development and design.

Put information about your plumbing company, where you are situated, the number of years you have been in the plumbing industry, your working style, and what makes your business stand out from the competitors. Consider having a plumbing company blog to help you establish a connection with your clients.

3. Get More Plumbing Customers by Focusing on SEO

Even if your plumbing company is small, there is a high likelihood that you have a website. If you don’t, we highly recommend that you solve that problem ASAP. If you don’t have a plumbing website, then you are missing out on major opportunities of getting found by homeowners searching for plumbers online.

In the infant stages of the Internet, a plumbing website alone was enough to help a business, secure new clients. But things are different nowadays. Now there is stiff and cutthroat competition online. If you want to grab the attention of your potential clients online, you will require more than a website to achieve that. You will require an actual plan.

That’s where search engine optimization for plumbers comes into play.

Search engine optimization sounds complicated and very technical. And in actual sense, it can be. But at the most fundamental level, SEO is the process of creating a plumbing website that directly and clearly addresses the problems your clients have when they conduct searches on the internet.

Generally speaking, you can handle the SEO of your plumbing website alone, making this an inexpensive option for generating qualified leads. In fact, it is possible to take a DIY approach to plumbing SEO and see great results.

But you must be willing to commit time to learn the ins and outs of the process. Poorly executed SEO can adversely affect your business, so you will want to perform some serious research to make sure that your plan is solid before implementing it.

Or you can partner with a plumbing SEO agency to help you throughout the process. If you have the budget to afford this kind of service, we highly recommend it.

4. Carefully Manage Your Online Reputation to Get More Plumbing Customers

Another way to get more plumbing clients/leads is to manage your online reviews carefully and consistently. Most prospects search for reliable nearby plumbing businesses with great online reviews, and always try to avoid low-average star ratings or negative reviews before scheduling a service appointment.

Positive client feedback on review platforms such as Facebook, Google, and other business review and social media websites can make a noticeable difference when clients decide which plumbing contractor to hire. According to a Consumer Survey, more than 90% of clients cited positive reviews as a factor that makes them more likely to hire a particular business.

Real clients who give your business positive reviews help to establish trust in your plumbing company. Your prospects read an average of 10 reviews before trusting a plumbing business, and more than 80% of those people – trust online reviews as much as recommendations from their family or friends, according to the survey. If you don’t have the time to manage what customers say about your plumbing business on the Internet, hire a plumbing online reputation management agency to help you out.

5. Get More Plumbing Customers Via Paid Advertising

Pay-per-click advertising gives your plumbing business a chance to bid on famous keywords that homeowners use to search for a plumbing company like yours online. Your plumbing SEO plan is what drives the organic (or FREE) web traffic. That’s people who find your plumbing company website through a simple search on Google. But there is another (typically faster) option for grabbing the attention of your potential customers: paid advertising otherwise known as pay-per-click advertising (PPC).

Based on various factors like a maximum bid for every keyword, landing page score, or your ad copy, then your ad is shown to prospects or clients looking for plumbers in your area. Pay-per-click advertising comes in multiple different forms, which may include but is not restricted to;

Search ads: Search ads are the most crucial and common type of PPC ads for plumbers. You will normally see them at the bottom and top of the search engine result page with a small logo that says “Ad” next to the results. It is a way to jump at the top of your competitors on search engines, ahead of all organic search results that took a lot of effort and time to be seen.

Display ads: This will show your plumbing ads across all the sites that partner with Google. You can select a specific target market or website where your ads will be visible.

Remarketing ads: Do you know that great feeling that a business is following no matter where you go on the Internet? That’s not by accident, it’s retargeting or remarketing. A plumber knows that you are interested in a specific service (since you had visited their website before) and re-engages you with an ad.

Social media ads for plumbers: Just like display ads, you can target a particular audience, using the vast data of the social profiles you could purchase from, such as LinkedIn, Facebook, and even Instagram. The right image is crucial to conducting a great social media PPC ad.

6. Claim Your Free Google Business Profile Listing to Get More Plumbing Customers Online

Claiming your Google Business Profile will assist your plumbing company to appear on the local search results page, skyrocket your website traffic and make it easier for potential clients to find your plumbing services online.

Your Google Business Profile offers visitors a snapshot of your company and services, including your logo, contact information, service area, client reviews, and pictures of successfully completed projects.

Here is what your Google Business Profile will appear like when a new client looks for a plumber in your service area.

7. Use Social Media Marketing to Get More Plumbing Customers Online

From TikTok, Twitter, and Instagram to Facebook, just about everyone is on one social media platform at some point. Social media apps help people to stay connected, keep informed, and above all entertained.

And folks spend a lot of time on social media.

The average American spends over one hour on social media each day. This explains why social media advertising is one of the common forms of internet marketing.

Since anyone with a social media profile can utilize that profile to advertise, marketing on social media is technically free. But just like PPC ads or SEO, the most successful plumbing social media advertising efforts need a budget and specialized skill set.

Plus, social media marketing for plumbers takes time. Likely, more time than what most plumbers think.

Not only will be required to create and publish posts regularly but also remain active with your target audience or market. When they ask questions or leave comments, you should be able to respond to them promptly. That implies you have to be on your preferred social media networks a lot, yourself.

If you had already spent a good time on social media, this could be a surefire way to generate plumbing clients or leads. Otherwise, you may be required to hire a social media advertising agency for plumbers to help you out.

8. Invest in Email Marketing to Win More Plumbing Customers

Another great way to obtain plumbing clients is by using targeted email marketing campaigns.

Sending regular emails to your client list promoting your plumbing services and reminding them of your top-notch services (such as plumbing system maintenance) keeps you on top of their mind. So when the client requires plumbing services, you are the first plumber they remember.

Targeted plumbing email marketing tends to be cheaper than conventional advertising and keeps your business top–of–mind for clients. To make email marketing work for your plumbing company, figure out the particular topics that will resonate with your target audience.

For instance:

Share informative and helpful tips to establish brand loyalty (e.g., signs that your water heater is failing)
Remind clients of recommended maintenance
Provide seasonal reminders to help clients keep their plumbing systems running optimally and smoothly.

9. Build a Plumbing Brand Your Clients Will Recognize and Love

Creating a brand for your plumbing business is one of the best ways to attract and impress potential customers.

(It is also one of the effective ways of outranking the competition)

Once you have settled on the visual elements of your brand (like fonts, logo, and colors) ensure that you use them consistently throughout your plumber marketing efforts to assist new and existing clients recognize your business.

10. Get More Plumbing Customers Through Content Marketing

Content marketing involves crafting and distributing important information across multiple digital channels. Content, from blogs to videos to online reviews has profound impacts on your potential customers. They are one of the efficient ways to create a positive first impression on your target audience or market.

Quality content creation combined with great keyword research makes sure that your content is read and understood. You must set aside a section for a blog on your website where you can write quality SEO content related to the plumbing niche. If you handed over the task to a plumbing marketing agency, they will perform a competitor analysis to see what other plumbers are writing about.

But your content creation should not be restricted to blogs only; there are multiple ways to use your plumbing business’ content. For example, you can create infographics, videos, short films, and more with content strategies and promote them for appropriate channels for maximum reach. With numerous content marketing tools available, you can easily make sure that your content resonates with your target audience.

11. Get More Plumbing Customers with Local Service Ads

Local Services ads from Google are focused on small plumbing businesses that want to be rated highly and build the respect and trust of local buyers. Via the Local Services platform, plumbing contractors are able to buy advertising inventory that is best has the best search engine estate: the #1 spot of search results.

This is particularly helpful for mobile searches; which contribute to more than 60% of all online searches. That number is expected to increase over time.

Local service ads for plumbers get your business affordable customers from people actually looking for your services.

But you must apply for this service. If you are accepted, then you should set up a campaign while allocating a good budget. If you are still on the fence about what your budget should be, schedule a free discovery call with Blackstorm Design + Marketing to get started.

12. Get More Customers Through Plumbing Lead Generation Websites

Another proven way to get more plumbing customers is by paying a lead generation company to do all the hard work for you.

If you have a good marketing budget that allows this option, then it makes a lot of sense to use it.

Listing your plumbing company on pay-per-call lead generation websites can put you in front of wallet-out prospects who are actively looking for your plumbing services- with minimal effort on your part.

These platforms are perfect if you provide kitchen or bathroom remodels and maintenance services. Just bid on the jobs you want and send quotes to potential clients.

You can also use them to collect client reviews and enhance your brand’s reputation (both online and offline).

13. Use Retargeting Ads to Get More Plumbing Customers Online

Have you ever noticed when you leave a specific website and then head over to Facebook, you will see an ad from the site you visited down on your feed? That’s retargeting in action.

Retargeting presents yet another way to get more plumbing customers in the form of pixels. Pixels are minor snippets of code you can put on your landing pages to record and track information about the behavior of users.

With such data, you can develop personalized service recommendations and retarget prospects with custom ads that show as previous website visitors browse other sites, like Google, Bing, and Facebook.

For example:

If a prospect visits one of your plumbing service pages and clicks off without filling out a form or calling your business, then you can retarget only those people with ads that contain client testimonials, for instance, across other websites in the Google Display Network or even social media networks such as LinkedIn or Facebook.

Remember, most people don’t purchase plumbing services on their first visit to your website, so utilizing retargeting is a free and smart marketing strategy to re-engage non-converting leads and visitors.

14. Get More Plumbing Customers Offline Using the Following Strategies

Ask for Referrals

Referrals are one of the inexpensive ways to get new plumbing customers-but if you sit down and wait for your existing customers to refer their family members and friends to your business, you could be waiting longer. Take charge by actively requesting referrals from your satisfied clients. Include a referral-generating activity in your sales process. For example, send out a follow-up email asking for a referral after you have completed a client’s plumbing project successfully. Have your sales representatives ask for referrals when they follow up to answer questions after completing a project.

Network with Other Plumbing Contractors

Networking is crucial in each field. The approach helps you connect with other stakeholders in your industry. However, many plumbers don’t want to engage with their peers or colleagues. They wrongly that having a good relationship with their rivals is a bad idea.

If you hold the same school of thought, then you are wrong. Networking is a great way of expanding your client base. It assists you to get some tact in the plumbing industry because your colleagues can refer their customers to you in case they have excess on their end. You too can have sought their help when you get a client beyond your scope or service reach.

If you are still on the fence about how to get more plumbing customers, consider contacting local small businesses in your area. Most of them will be glad to use you or team up and refer their clients who require plumbing services to you as long as you are willing to return a favor. Some of the few businesses you can contact include; home inspection companies, pest control, pool companies, real estate agents or investors, and more.

Offer Superior Services to Your Customers

There is no doubt that customers are the number one sales representative of any plumbing company. Your clients will bring their colleagues and peers to your plumbing business. But this will only happen if you offer satisfactory services.

If you want to get more plumbing customers, always provide exceptional customer experience and services. Remember, happy clients are equal to the more new business plus the introduction of more customers. So, prioritize customer services and you will experience an increase in your customer base within a very short timeframe.

Attend Trade Shows

Attending industry trade should be on top of your to-do list of plumbing advertising ideas. They not only offer tons of solutions for how to book more plumbing jobs and how to scale a plumbing company but also helps you to spy on your competitors, boost brand awareness and establish new business partnerships.

To make the most out of the trade shows, you should offer some irresistible to visitors, like a freebie or another incentive like contests, giveaways, coupons, and more.

Lastly, make sure that you are writing down the contact details of interested visitors and following up to advertise your plumbing services.

15. Get More Plumbing Customers Through Strategic Alliances

Another great way to get more plumbing clients for free is to partner with other local businesses in your service area. That could be Lowe’s Home Depot and others. Creating a strategic partnership implies they will recommend you to their clients, display your marketing materials or business cards, and offer a steady stream of exclusive plumbing leads. So, get to networking!

16. Send Direct Mailers to Get More Plumbing Leads/Customers

Here is another plumbing marketing idea that can withstand the test of time; direct mailers. Yet another ‘prehistoric’ marketing strategy, but it is not ineffective. At present, people are more excited to receive postcards and mail than to obtain promotional emails from plumbing companies.

Use postcards to stir interest and grab attention. As many plumbing companies have abandoned the mailbox, you may also find direct mail as a unique way of standing out from the competition. Make sure that you hire a graphic designer to ensure that your direct mail gets the attention of your audience while enhancing your brand’s image.

17. Use Branded Plumbing Marketing Materials

Always ensure that you have something physical to give a prospect to carry with them and remind them of your plumbing company. The bare minimum would be to print business cards with your website name and URL on display. Taking it a notch higher with swag like branded clothing and stationery is also a famous medium of getting your brand out there.

18. Wrap Your Plumbing Van to Make a Lasting Impression

Which one seems professional according to you?

A beat-up, dirty van with tools in the bed and no signage?

Or a well-maintained, clean van with a sleek logo on its side?

The one with a sleek plumbing logo, right? Adding a magnet or wrap to your work vans is an efficient way to make them appear more professional, while also leveraging the benefits of free advertising space. Your work vans are fundamentally billboards on wheels, so why not use it?

19. Get More Plumbing Customers by Canvassing the Area

Canvassing an area to get more plumbing clients for free may seem like an old-school marketing strategy, but your ideal plumbing customers are likely to book jobs with you and remember your business when they connect a face to your company. If you want to try canvassing, try it after you have completed a nearby project.

To achieve great results, remember to:

Always be courteous and polite, even if you don’t obtain the reaction you want.
Set a goal for every interaction: obtain their contact details, give them your business card
Have a script ready so you are well prepared
Follow up with prospects after getting their details-you could include them on your mailing list.

20. Use Nextdoor to Get More Plumbing Customers in Neighborhoods with Older Homes

Nextdoor is nowadays being utilized in more than 90% of American neighborhoods to find local home service providers, such as roofers or plumbers, and can be a goldmine to get new plumbing clients. What makes this app attractive is its verification process, which ensures that the people who are listed in the Neighborhood actually reside there.

You can use Nextdoor to scope out neighborhoods with older homes that are likely to require new pipes, new buildings that require plumbing installations, and neighborhoods that have a history of offering large-scale plumbing jobs.

To get started, register on the platform and get verified. Then, watch out for posts where users are asking about plumbing service contractors. 24% of all posts are homeowners requesting for home improvement service providers, so you should be able to book more plumbing jobs with this app.

Frequently Asked Questions on How to Get More Plumbing Customers

How do you get more plumbing leads?

There are several strategies that you can use to generate plumbing leads including creating a professional plumbing website, using SEO to make it easier for people to find your site, email marketing, social media advertising, online reputation management, and more.

What is plumbing lead?

A plumbing lead is a prospect expressing interest in your services by submitting their contact details via a phone call or submitting an online form.

Why hire a marketing agency to get more plumbing customers?

Plumbing marketing agencies have numerous tools and expertise that can assist you to understand your client’s preferences which informs your advertising strategies. An agency will also help you save money because you will not have to commit all your time doing keyword research, or paid ads in which you are unsure of your performance.

Let Blackstorm Design + Marketing Help You Get More Plumbing Customers (Offline and Online)

Any of the strategies discussed above can be a game-changer in getting more clients for your plumbing business.

A good plumbing lead generation campaign fuels your sales funnel and ensures that you have no shortage of new customers. If you are still unsure about how to get more plumbing customers even after reading this article, we are here to help you.

Blackstorm Design + Marketing is a premier internet marketing agency for plumbers and home service contractors. Our team specializes in running plumbing marketing campaigns that generate exclusive leads for plumbers across the country.

Schedule a free discovery call with Blackstorm Design + Marketing to learn how our experts can help take your plumbing marketing campaign to the next level.

Tags ad copy, customer base, display ads, Email Marketing, Google Business Profile, Keyword, landing page score, Lasting Impression, Lead Generation Websites, Local Service Ads, Low-Cost, marketing efforts, marketing strategies, More Plumbing Customers, more trustworthy, Nextdoor, Online Presence, online reputation, Online Reviews, outrank, Paid Advertising, Pay-Per-Click Advertising, Plumbing Brand, plumbing business, Plumbing contractor, plumbing industry, plumbing marketing, potential clients, professional website, qualified leads, Referrals, reliable, Remarketing ads, Retargeting Ads, Search ads, Search Engines, SEO, Social media ads, Social Media Marketing, Strategic Alliances, Target customers, Trade Shows, Visibility, website

Marketing Plumbing

10 Important Plumbing Marketing KPIs You Should Be Tracking in Your Business

Post author By BlackStorm Home Service Marketing
Post date July 20, 2022

Increase your clients base, and maximize profits in your company with plumbing marketing KPIs

Do you have an idea of what makes your plumbing company’s marketing or advertising campaigns a success? Clues why your business is not generating enough leads? Why is a plumbing company doing so well?

Well, suppose you are not closely monitoring your plumbing marketing efforts online. In that case, you will never understand what is working or not, and that’s where digital marketing Key Performance Indicators come in. You can measure and track metrics that matter most to your plumbing business growth using KPI.

That said, here are a few things to understand before selecting and monitoring your digital marketing for plumbers’ KPI.

What Are Plumbing Marketing KPIs?

Key Performance Indicator is a measurable attribute showcasing how ineffectively or effectively your plumbing company reaches its desired goals. Plumbing marketing KPIs are quantifiable measures or metrics employed to assess the performance of your company’s marketing objectives. These metrics can be traced to different aspects of your plumbing business ranging from employees and leads generated to sales.

Internet marketing KPIs go hand in hand with your company’s online marketing strategies regardless of whether it’s sales growth, brand awareness, SEO strategy, and lead generation. Examples of such metrics include details on conversion rate, engagement rate, sales revenue, page conversion, marketing qualified leads, and SERP. Any measurable figure in your plumber marketing plan, one that can be acted upon, constitutes a KPI.

KPI comes from Google Analytics, lead conversion tool, Google Ads, Google Analytics, or even from your plumbing sales representatives.

5 Reasons To Track Your Plumbing Marketing’s KPIs?

1. Monitor Your Plumbing Company’s Health

2. Measure Processes

3. Client Metrics

Besides employees and processes, client metrics are also of utmost importance. They can help your company know the number of customers, revenue generated, and even the cost of acquiring those clients.

4. Operational Metrics

Operations metrics are a good way to help your operations department enhance its day-to-day operations. You can use such metrics to make sure staffing, finances, and marketing are on the right track.

5. Measure Progress Over Time

A good strategy for measuring your business progress is to set targets at the beginning of the year, such as revenue, gross margin, number of locations, and even number of employees. Then, you can use weekly, quarterly, and monthly reports to remain on track with the KPIs and progress towards set goals at the start of the year.

In a plumbing marketing campaign, tracking your KPIs is the only way to understand what is working or not. For instance, if you make good money from a specific marketing campaign, but you cannot show what generated that revenue or profit, that is, then you will never know what you need to improve and where you need to invest more. Your site traffic, for example, could be the one driving all your qualified leads and your marketing crew or department is busy investing a lot of dollars on unnecessary channels.

Top 10 Plumbing Marketing KPIs You Should Be Tracking in Your Business

Cost Per Lead (CPL)

Conversion Rate [CR]

In plumbing marketing, a conversion happens when a prospect or client completes a particular activity, such as booking a job or subscribing to your newsletter. It can also be any action that helps meet the objectives that your plumbing company has. On the other hand, conversion rate measures how regularly a client completes a particular set goal,

Return on Investment (ROI)

Bounce Rate

Cost Per Acquisition (CPA)

Click-Through Rate (CTR)

In Google ads, CTR boosts your quality score each time a user clicks on an ad, and when this occurs, your ads are ranked on top of SERPs, which has other advantages such as increased traffic and more conversions.

Lifetime Value

Customer lifetime value refers to a KPI used to measure the amount of revenue you can expect from a specific client for the entire period of doing business with your company.

Business Growth

Another important KPI for plumbers is the business growth metric. This can be calculated in numerous ways, but estimating your annual gross profit margins is the most effective. This is where you bring in things like cost of operation, salaries, and cost of equipment into the equation. To find your gross profit margin, calculate your total sales revenue and subtract your total cost of operation, divide the figure you obtain with sales revenue again.

Customer Satisfaction

You can assess your customer satisfaction levels by developing a questionnaire form and asking clients to fill it. Keeping your eye on online reviews is also crucial. You can improve customer satisfaction by responding to all reviews (whether negative or positive) promptly and professionally.

Top Channels for Local Plumbing Contractors to Generate Qualified Leads

By analyzing your overall plumbing marketing strategy and how every lead source generates qualified sales for your company.

Then you can begin to work on the different marketing efforts with every channel to obtain more qualified leads, increase sales growth and reduce client acquisition costs.

While monitoring plumbing marketing KPIs your sales crew should come in to see how your collective advertising or marketing efforts generate results across the following channels.

Organic Search

Homeowners and property managers use search engines such as Google or Bing to find information about a local service business and click on the organic results shown to them. Not advertisements. Organic site traffic will be one of the cheapest in terms of acquiring leads but will take the longest time to develop and achieve realistic results.

Paid Advertising

Google Local Service Ads
Text ads from Google Ads
Display advertising on other sites
Paid ads on social media websites
Click to call ads from Google.

Social Media Marketing

Social media is one of those platforms that can help you in various ways. Not all resulting to direct sales, but offering you an opportunity to build and get:

Brand awareness
Potential client referrals
Client support channel

As you can see, a lot goes into each plumbing marketing KPI, and together they show a clear picture of how your company is performing online. Every monthly report combines it all and makes sure we continually drive revenue in the best ways possible. At BlackStorm Design +Marketing, we are in the business to create lifelong partnerships, and such plumbing business marketing KPIs hold our team accountable.

Let’s work together to create a strong online presence for your plumbing company so you can book more jobs on the web.

Schedule a free strategy session with BlackStorm Design + Marketing to learn how we can help your plumbing business grow today.

Plumbing Social Media Advertising

Social Media Can Help Your Plumbing Business Find New Clients And Build Your Brand Online

Post author By BlackStorm Home Service Marketing
Post date June 2, 2022

Plumbing Social Media Marketing: Tips To Differentiate And Grow Your Business Online

The success of your plumbing business relies on integrity and communication with your customers, and these are also elements that constitute a healthy relationship, either personal or business. Your plumbing marketing strategy should assist in improving these relationships, and one of the most effective platforms to achieve this is via social media.

Gone are the days when homeowners used to flip through Yellow pages or phonebooks to find a local plumbing contractor. With billions of homeowners using social media platforms, you need to have a vibrant online presence if you want a client’s business. Not only do social media platforms provide powerful tools to advertise your plumbing business, but they also don’t need much energy, time, or money to sign up and manage.

Keep reading to understand what social media marketing can do for your plumbing business, as well as how you can use it to reach potential customers.

Why Should Plumbers Use Social Media Marketing?

“Is social media marketing beneficial to plumbers?”

This is one of the most common questions we obtain from plumbing contractors all the time, and our response is an enthusiastic YES.

Social media advertising isn’t only for big brands, clothing lines, and restaurants. Every plumber can benefit from creating social media platforms and testing various plumbing social media marketing campaigns. Why?

Here are the top reasons why plumbing contractors should invest in social media marketing:

Get Attention and Improve Your Brand Awareness

Let’s face it. If homeowners or property managers don’t know about the plumbing business, they can’t become your clients. Social media improves your visibility online among potential clients, helping you reach a larger audience using a large amount of effort and time. And it’s free to create a plumbing business profile on all major social media networks, so you stand to lose nothing.

Gaining brand recognition and brand awareness is one of any business’ most crucial marketing goals. That’s because customers want to book jobs with plumbers they recognize. Many customers even have specific degrees of brand loyalty, which translates to long-term business benefits. Fortunately, social media allows for effective and easy plumbing brand building.

Social media has advantages over conventional media because it can get your plumbing business in front of prospects or clients much more easily and quickly. Furthermore, it gets your audience looking at your plumbing business even when they aren’t thinking about your services.

Pro tip: Pay attention to your cover photos and profile. An effective way to get recognition and build brand awareness is to strategically place your plumbing company logo. Plus, ensure that the visual elements of your business are well represented.

Social Media Marketing Benefits Your Plumbing SEO Efforts

The right social media posts can boost your search engine optimization rankings, implying that your plumbing website will be listed higher in the Google search results so that new clients can find your plumbing services online before your competitors.

Generates Qualified Plumbing Leads

Social media is a good place for plumbing contractors to obtain qualified leads-homeowners who have shown interest in your services and are likely to become clients.

When prospects follow you on social media, they are showing an interest in your plumbing business or service offerings. This implies that they are likely to interact with your content, visit your plumbing website and become paying clients. In fact, more than 70% of people hire plumbers they follow on social media.

Social media advertising for plumbers is another way to get leads on social sites. You can target your target audience based on their demographics, interests, location, and more.

Connect with the Right Audience More easily

One thing you need to know is where your target audience spends most of their time while online. You want to ensure that you spend most of your resources or time both on the social media sites they frequent most.

Are your clients younger? Twitter and Instagram may be the best social media platforms for your business. If they appear to be more mature, then you can opt to use Facebook. Share photos of your craftsmanship and promote specials on your page. People love to connect with plumbing businesses they can relate to.

Wow Your Clients with Your Plumbing Expertise (Even Before You Meet Them)

Many people explore a plumbing company’s social media profiles before deciding to hire them for plumber services. An active online presence sends multiple signals that you are accessible, you treasure your online community, and depending on the plumbing content you publish- that you are a leader in the industry.

Besides promoting your services, share industry tips and news to differentiate yourself as an authoritative voice in the plumbing community around you.

Social Media Helps Plumbers Reach a Larger Audience

With over 5 billion active users, social media platforms can be a great tool to promote your plumbing services or business online. Social media popularity is one of the major reasons why it is beneficial to local home service businesses like roofers, electricians, plumbers, and more. It will give your business access to a larger audience of potential clients.

Your social media posts can reach a lot of homeowners or property managers, and with social media advertising for plumbers, you can reach more people by targeting a specific group within your larger audience.

Establish Relationships

As you increase your presence on social media, your follower will have a chance of noticing you. This will help establish relationships, which leads to the creation of trust and over time, new clients.

You can also establish relationships on social sites by talking with other prospects directly. Ask questions in your posts to encourage engagement. Reply to any reviews, messages, comments, and questions you get in a timely and professional manner.

Social Media Marketing For Plumbers Helps You Waste Fewer Dollars On Advertising

Advertising on social media is a relatively low-cost way to reach specific people within your target audience with your brand’s message. Social media offers an accessible and inexpensive way to advertise your plumbing services in front of thousands of new eyes every month through blog posts, videos, and photos of completed projects.

Social Media Marketing Tips for Plumbers: Leveraging Social Sites to Promote Your Plumbing Services Online

Now that you understand the benefits of social media marketing to your plumbing business, the next step is to understand precisely how you can use it to your advantage.

We have good news for you! In this post, we are going to unearth a few tricks, needs, and tips exclusive to plumbing social media marketing.

If you follow our tips religiously, we guarantee that you going to see great results in not only engaging with existing (and with potential clients), but you will also broaden your reach, manage your online reputation and improve your brand awareness.

Ready? Let’s dive in!

1. Know Your Audience

Identifying your target audience is one of the most crucial steps in marketing any service or product, and social media is not an exception.

Social media is like other online marketing services, and it revolves around what your client needs and wants.

By understanding who you want to market your plumbing services to, you will understand when, how, and where to engage with them and see greater results in your social media marketing campaigns.

Knowing your target audience’s demographics such as age and gender will assist you in determining which social sites to focus your time and efforts on and the kind of content to create.

Take your time to develop your ideal client persona. Ask yourself the following questions:

Are your prospects individual homeowners or are they commercial property owners?
Where in your plumbing service area do they work and live?
How old are they?
What is their income potential?

Although these questions may seem too basic and obvious, the responses will help you select a social media platform to fine-tune your brand messages and create posts.

2. Choose the Right Social Media Platform

Now it’s time to pick the right platform for your plumbing social media marketing.

With plumber social advertising, where you spread your message is as crucial as the content itself.

Owning an inactive social media page that hasn’t been used for weeks or months is a poor look. It is advisable that you start with one platform and do it well before diversifying to others, and this ensures that you don’t bite more than you can chew.

Without further ado, let us discuss the three major social media platforms that are ideal for plumbers:

Facebook

Facebook is a great platform that has assisted many plumbers across the US connect with clients in their service area. With a Facebook account, plumbers can share photos of their completed projects, let their community ask questions, and provide insights on what they ran into specific projects.

Plumbers can generate new leads with Facebook marketing, and it is different from other marketing strategies that plumbers use because it costs nothing to sign up. Successful plumbing contractors build a good foundation of client connections that will lead to new business in the future.

Plumbers who are unfamiliar with Facebook advertising may feel intimidated at first. Facebook allows you to share helpful content (simple text, photos, or videos) to your target audience. It is generally the best platform to target old and middle-aged users like the baby boomers, which are more appropriate for your plumbing service company, as they have high chances of owning an apartment or home.

Instagram

With over one billion active monthly users, Instagram is a social media platform that appeals to the masses. Instagram plumbing marketing offers an easy and fast way to connect with prospects. You can create an Instagram page in minutes and share it through your plumbing website, paid ads, text messages, personal email, and more. It is a powerful advertising tool for plumbing contractors. Best of all, Instagram can be one of the cost-effective and most efficient methods for reaching the right prospects. There is no shortage of ways to engage your prospects or clients on Instagram from helpful behind-the-scene content to plumbing tips.

YouTube

YouTube is the best place to showcase your plumbing expertise, such as how-to videos, DIY videos, and videos showing how your crew can offer value to clients in the community who want to have their plumbing problems solved. Such videos can give you the much-needed boost on Google, when potential customers are searching for an answer, putting your plumbing company in front of new eyes while establishing your brand as a trusted authority in the plumbing industry.

3. Create Relevant and Timely Content

As a plumber, you need to give people that follow your social media profiles a reason to stay glued to you. When it comes to creating content, visuals are crucial, and Visual-driven posts are likely to be shared more than all-text.

Not only are there different kinds of social media posts, but each has a unique goal. Plumbing social media posts perform three main goals; educate, promote and engage.

That’s right! You don’t have to be concerned with booking plumbing service appointments all the time. Instead, offer value.

Educate

When you create informational posts, not only should you give your followers crucial information, but this assists to establish you as an expert in your plumbing field.

So figure out how you can meet the needs of homeowners who are either searching for a local plumber.

What type of questions are they likely to ask?

Offering value is an efficient way to make sure that you hold on to all your new followers. Here are a few ways you can offer your followers the value they require to stay glued to your social media page:

Plumbing-related topics: Sharing some basic insider tips won’t put your job at risk. Insider knowledge tips such as how much water a flow restrictor can help save on your utility bills or the type of foods to avoid putting in your wastewater disposal system.
DIY videos: Keep these videos centered around plumbing fundamental principles that you think potential clients would like to know, how to switch off water in case of a leakage.
Share plumbing industry posts: Keep your followers engaged with plumbing industry current affairs.
Exclusive Incentives or deals: Reward your followers for their support with things such as incentives, special deals, or competition.

Engage

Your social media posts should also entertain your followers and showcase your plumbing company’s personality. Social media networks are all about connection, so building conversations and creating an engaged following is vital to success. Here are a few ways to achieve this:

Showcase your work: Posting your current or already finished projects gives your clients a visual insight into the nature of your workmanship.
Plumbing-related facts: Keep your followers engaged with some interesting facts. For instance, did you know that Albert Einstein said he wanted to become a plumber at some point in his life?
Encourage Reviews: Positive online reviews are an important currency in plumbing social media marketing and gives you another opportunity to interact with clients.

Promote

Promotional social media posts are an effective way to publish photos of your business or work, post client testimonials, and announce your current specials and sales.

Always incorporate a call to action to give your clients a way to contact your plumbing business.

This CTA could be your plumbing website link, an invitation to obtain a special offer, sign up for your mailing list, or a click to call button.

4. Spotlight Your Customers and Employees

Social media posts are an efficient way to show that you appreciate your clients and employees and showcase the human side of your plumbing business.

Share a photo of one of your crew, perhaps on their work anniversary or birthday, tell your readers about them and appreciate them for their diligent hard work.

If you have that one client that has been loyal to your plumbing business over time, an appreciation note thanking them for their continued support can go a long way. Remember that you have to get that client’s permission before you post their photo.

5. Post Quality Content Consistently

Large plumbing corporations spend thousands if not millions of dollars annually tracking how and when they should post on social media profiles.

As a mid-sized or small plumbing business, you don’t have that kind of advertising budget. And that’s why you need to focus more on quality and consistency.

Sharing one interesting and quality post is preferable than barraging your follower’s tons of mediocre ones. Think about what works best for your plumbing business, develop a plan and stick to it.

6. Consider Investing in Paid Advertising

Plumbing social media marketing is the practice of using paid ads to help you reach more followers by strategically targeting particular groups of homeowners more effectively.

Although publishing content on social media platforms is free, they also offer an option for paid search ads, boosted posts otherwise known as Pay-Per-Click advertisements.

7. Be Social

The most crucial way for your plumbing company to have success in social media marketing is to be social.

Like and share posts by other users and create content that will engage clients and begin a conversation.

Take heed to online messages and respond to any question your followers might ask.

Join online groups such as industry groups or community groups and contribute ideas to their conversation. This will provide value and position you as an expert in your community.

By remaining social, your plumbing business will obtain the most out of your social media profiles. Whether you are sharing pictures on Instagram, DIY videos on YouTube, or going live on Facebook, stay social.

8. Monitor and Track Your Results

Like other plumbing marketing strategies, a social media advertising strategy is trial-and-error. You won’t understand if what you are doing is working unless you monitor the results. Utilize the built-in analytic tools to assess the success of your strategy.

Determine the number of followers on every platform, along with the number of shares your content gets. Monitor the click rate on content and determine the amount of revenue it generates.

Frequently Asked Questions on Plumbing Social Media Marketing

What is the best way to advertise your plumbing services company?

The best channels to advertise your plumbing business include; your plumbing website, Google local service ads, social media marketing, email marketing, online reputation management, and search engine optimization.

How can I get clients for my plumbing business?

Here are our best tips to begin some marketing in ways they have never thought of before including but not restricted to; fostering online reviews, customer referral programs, and getting involved in the local community activities.

What are the best strategies for plumbing social media marketing?

If you want to develop a successful social media strategy for your plumbing business, pay attention to the following:

Set clear goals that make sense for your plumbing business
Take time to identify your ideal target client
Establish your KPIs and metrics
Create engaging social media marketing content
Make your social media presence as timely as possible.

Want to Start Using Social Media Marketing for Your Plumbing Business?

Many plumbers obtain referrals through word of mouth and other social media networks. It makes sense, to use social media channels to generate more new leads. Get involved in social sites to increase your online visibility, reach new potential clients and showcase your experience.

While anyone can create a social media profile and begin posting, working with a professional plumbing social media agency can assist you to get maximum benefits out of your social media presence.

When you partner with a social media agency like Blackstorm Design + Marketing, you will obtain a professional social media audit, high-quality web copy, custom strategy, and in-depth reporting on your results.

Working with a social media agency helps you achieve your goals without the time investment required to understand the ins and outs of social media management and manage the campaigns on your own.

Our experienced social media marketers understand how to advertise your plumbing services on social media in a way that generates desired results.

For more information about our social media plans for plumbers, schedule a free discovery call with Blackstorm Design + Marketing to see how our experts can improve your online performance today.

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