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Lisa Grant Avatar
Lisa Grant
7/19/2019 - Google

I have to say in the past I have been burned by marketing agencies and I was very skeptical in hiring another one but I knew I had to finally do something to stay in business. I found Black Storm because a friend highly recommended them so I decided to see what they could offer and to find out if they were just another scam. After working with them for 9 months I will say they have been very kind and professional in our dealings and they have actually exceeded my expectations on lead generation. I haven't experienced anything bad with them so if you're looking for a trustworthy marketing agency then I would suggest to give them a try.

Larry Phelps Avatar
Larry Phelps
8/25/2019 - Google

They have done a phenomonal job with keyword research on my competitors and helping us to target their client. After only four months we have seen noticeable increase in sales. Cheer

Hugo Vega Avatar
Hugo Vega
8/15/2019 - Google

BlackStorm is a real gem of a find. I had no idea all of the things my competitors were doing to grow and they broke it down for me and came up with a strategy for my company to grow as well. Happy customer

Lindsay Bowen Avatar
Lindsay Bowen
7/18/2019 - Google

Thanks to Blackstorm design & marketing we have got our website ranking at the top within 6 months!! We are crushing it with them. Great marketing company to partner with. Through every step they have impressed me on how professional and knowledgable they are. I suggest you partner with them.

Jeannette Potter Avatar
Jeannette Potter
8/09/2019 - Google

Great job at seeing what my competitors were doing. We were able to shift and grow our campaign throughout the year and saw fantastic growth!

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The Top 11 Reasons Why You Need To Partner With A Specialized Plumbing Marketing Agency

If you are a plumbing company owner, you understand that marketing is an important part of your business. No matter how good your plumbing service is, you will not have a consistent stream of customers if nobody knows about it. Many plumbers begin by taking care of their marketing on their own, but what if you want to level up your plumbing company?

You should and could hire a plumbing marketing agency for several reasons. Perhaps doing marketing on your takes too much of your time, your advertising campaigns are underperforming, you want to enhance the quality of your communication and marketing, or you just don’t like the creative process.

Like any other profession, you require continuous practice, learning, and exposure to master plumber marketing and understanding of demographics. Whether it is SEO, social media coordinating, articles, e-books, or copywriting will make you an instant authority on the subject; this is where plumbing marketing agencies come into play. Without further ado, let us dive into our post.

Definition of a Plumbing Marketing Agency

Plumbing Marketing Agency

A plumbing marketing agency is a B2B service that provides a wide range of internet marketing services. Some agencies specialize in two areas of marketing, and other agencies are large to handle any marketing task you could give them. Some of the internet marketing services could include:

Plumbers contract internet marketing agencies since they may not have the in-house experience to perform all these tasks to meet their client acquisition targets. Or they may have limited in-house experience and require help scaling up their efforts. Whatever the reason might be, an internet marketing agency can assist a plumbing company to attain goals such as:

  • Increasing sales
  • Building brand awareness
  • Driving traffic to a plumbing website
  • Establishing client loyalty
  • Engaging clients

Still not sure if outsourcing a plumber marketing agency is worth your money or how exactly it will benefit your plumbing company? Here are the 10 main reasons a marketing agency can assist you and why you require to partner with one.

10 Crucial Benefits of Hiring a Full-Service Plumbing Marketing Agency

1. Expert Guidance for Making Marketing Decisions Based on Scientific Data

Marketing Decisions Based on Scientific Data

Digital marketing for plumbers is all about numbers. Any reputable plumbing marketing agency understands that. So the agency you partner with should utilize analytics for the advertising or marketing campaigns they run. At BlackStorm Design + Marketing, we give you reports that are driven by proven, factual data. We also offer resources to plumbing contractors with tips to improve their online reputation.

2. Leverage Specialized Expertise and Skills

business expertise

When you hire an internet marketing agency for plumbers, like BlackStorm Design + Marketing, you obtain access to a team of professionals. Marketing is a wide term and incorporates a multidisciplinary approach. To help your business operate at its best, you should plan and utilize an integrated strategy to target your audience/market.

While working with a specialized plumbing marketing agency, you can tap into the knowledge and expertise of specialists. You can use the skills of SEO specialists, PPC experts, dedicated website designers, project managers, content creators and writers, and many more.

3. Helps you focus on revenue-generating campaigns based on your target audience

target audience

As an experienced plumbing marketing agency, BlackStorm Design + Marketing understands the essence of generating revenue for companies like yours and the right tactics to deliver successful company outcomes.

Acquiring experience partnering with plumbers of many sizes, a plumbing marketing agency will no doubt enhance the decision-making process concerning your budget-resulting in more efficient ad spending and a higher return on investment.

4. Benefit from the full skillset

skillset

A specialized marketing agency is equipped to deal with all aspects that come with an advertising campaign, including tasks that both indirectly and directly affect the success of your online marketing campaigns. A marketing agency generally consists of a team of experts in various fields of expertise including SEO, graphic design, social media marketing, website design, copywriting, and more.

It would come at a higher cost if you had to outsource these different services or profiles. Additionally, you may not require all these skills on a daily basis. A plumbing marketing agency can thus offer a great solution for the problem since you would obtain what you desire without the complexity of “people planning.”

Further to alleviating the complexity of managing people, a plumber marketing agency typically has an excellent understanding of plumbing industry trends. For that reason, agencies handle projects and campaigns in a more strategic and structured way providing a more streamlined approach with less trial and error.

5. Get Unbiased Perspectives on Your Marketing Campaigns

Marketing Campaigns

Home service marketing agencies work with various businesses across multiple sectors. This offers them a deep level of insights concerning the best practices for every kind of business, depending on your company’s size, objectives, and budget.

Hiring a plumbing marketing agency will provide you access to the vast expertise and knowledge possessed by the agency’s professionals, who as your trusted experts, will assist you identify the best platforms to grow your company.

In addition, a plumber marketing agency would offer you an independent, unbiased perspective.

6. Focus on Running Your Plumbing Business

business success

In most cases, internet marketing implies hiring new talents outright to run the campaigns. Plus, it will require some of your attention because you will be working with an in-house team. Remember, setting up the campaign and team will take time and resources.

This can be a tedious and time-consuming process, and an agency comes in handy to lighten this burden off your shoulder. You don’t spend months training your digital marketing team, and that time can otherwise be utilized for growing your plumbing company from the inside.

With a specialized plumber marketing agency, like BlackStorm Design + Marketing, you just need to share your objectives/ goals and their timeframe.

There is no onboarding, training, or managing of another team. All the aspects of your digital marketing are dealt with internally by the agency’s team, and this frees up your time to operate your business better.

7. Custom Cost-Effective Solutions

Cost-Effective Solutions

When deliberating over hiring an online marketing agency, many plumbers typically compare the cost of outsourcing an agency to that of an in-house operation. You will be amazed to learn that a plumbing marketing agency is less expensive over time.

Agencies work as independent contractors, so you reduce the need for payroll taxes. You also eliminate the recurring expenses of having full-time employees, such as salaries, benefits, and health care costs.

Some of the tools you require to manage campaigns also come at a hefty upfront payment or subscriptions. Most reputable plumber marketing agencies already have the crucial internet marketing tools, so you won’t require a dime to obtain one.

8. Boost Scalability

company scalability

One thing that makes a plumbing marketing agency your best bet for promoting your services online is their scalability.

In an ordinary setting, you will require to increase the size of your team whenever your plumbing company requires growth or want to start something new. This implies that your plumbing company will require extra resources to support and fuel its growth.

With a digital marketing agency for plumbers, that’s not the case. There will be no constraints on your team and no need to expand your team.

A good plumbing company should typically accommodate your requirements as your business grows. They provide several packages and plans that suit your business size.

Ideally, having a flexible and scalable agency is crucial, particularly when you are targeting new markets.

9. Always Have Access to the Latest Tools and Technologies

Digital Tools and Technologies

Let’s face it. Internet marketing requires the use of different technologies and tools to streamline every campaign. Unfortunately, there is no one-size-fits-all tool when it comes to digital plumber marketing.

Most of these tools are premium tier services, and the expenses increase with the addition of specific features or an upgrade. You will require keyword research, competitor analysis, paid search management, analytics, and automation tools.

The cumulative cost of utilizing these digital marketing tools can be expensive for small and medium-size plumbing contractors. Internet marketing services already have such tools in place to help you make the most out of your campaigns. You don’t have to fret about the recurring expenses that may come along with their use.

10. Niche Specialization

research is crucial to starting any campaign

As a plumber, you must know that research is crucial to starting any campaign. You must learn your plumbing industry well, the latest marketing practices, and your competitors in the segment.

The onus of plumbing-industry-relevant advertising strategies is on the agency. They will research your target market and identify your competition. Plus, they follow the latest developments in the internet marketing space to guarantee quantifiable results.

11. Brand Development and Public Relations

Online branding

Online branding is important for plumbing contractors to send the desired message of your company’s image to potential customers via positioning with visual identity services (logo or official printed materials) in addition to taglines and slogans and branding events to create a positive image about what your plumbing company represents in prospect’s mind. A full-service marketing agency for plumbers acts as a branding agency offering custom solutions to represent your company professionally to achieve desired brand positioning.

BlackStorm Design + Marketing Is Invested in Your Success

BlackStorm Design + Marketing

At BlackStorm Design + Marketing, we believe a plumbing marketing agency should be more than an online marketing vendor. That’s why we regularly invest in our technology, tools, and experts. When you partner with our digital marketing agency, you will have access to our team of professionals and benefit from our success within the plumbing industry, plus a dedicated success manager dedicated to your success.

Isn’t it time you partnered with a marketing team that specializes in your plumbing industry and wants your company to be a success?

Schedule a free discovery call with BlackStorm Design + Marketing to grow your plumbing business with our internet marketing services today.

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Content Marketing Digital Marketing Facebook Inbound Marketing Marketing Marketing Strategy Social Media

Top 6 Social Media Marketing Strategies for Plumbers

Every day, 70% of Americans use social media to identify local service businesses that serve their household requirements, including roofing or plumbing. If you are a plumber, developing a social media presence can assist you to attract new clients, developing a vibrant online presence, and building your brand.

With multiple social media platforms in the market and numerous ways of creating posts for them, thinking of how to get started can be overwhelming. The challenging part is where to start, but once you understand the fundamental steps involved and best posting practices, you will enjoy numerous benefits and the process. This post will discuss 10 social media tips for plumbers, including tips, advantages, and tricks to success, as well as crucial tools to assist you to get started. Without further ado, let us dive into our post.

What Are The Advantages of Social Media Marketing for Plumbers?

Social Media Marketing

Before diving into the “how” of social media, it’s advisable to get an overview of its benefits.

SEO Benefits for your website

  • SEO Benefits: Search engine optimization is a huge part of any internet marketing campaign. SEO is how your plumbing company gets found by property managers or homeowners typing phrases and keywords into search engines like Bing or Google. A vibrant social media presence increases the likelihood of your plumbing company getting found online, leading to an enhanced website performance (and sales).

Social media networks help you engage with your target audience

  • Helps establish relationships: Social media networks help you engage with your target audience via messages, videos, posts, and interactive content. You have an opportunity to build strong relationships, turning new clients into loyal followers of your plumbing brand.

social media advertising

  • Social media is cost-effective compared to conventional advertising: Direct mail, radio ads, newspaper ads, and TV commercials are costly and always high in client acquisition expenses. Other types of internet marketing strategies can drain your resources and budget. On the flip side, creating social media profiles is much easier, quicker, and free.

trustworthy plumbing business profiles

  • Social media is great for plumbing emergencies: Many people turn to social media and the internet to find assistance with home emergencies. Having easy access to your trustworthy plumbing business profiles shows potential clients that you are a company they can depend on.

marketing strategy

  • Works well with other digital marketing methods: Lastly, social media advertising also works perfectly with email marketing. For example, you can invite email subscribers to follow your social media platforms and your social media followers to subscribe to the emailing list.

How to Pick the Right Social Media Marketing Platform For Plumbers

When selecting which social media network to use, remember that each platform reaches a different target audience. For instance, younger audiences (especially between the ages of 18 and 29- prefer to use Instagram, while more than 60% of Facebook users are between 52 and 64 years. So, it is important to determine your target audience to connect and reach them successfully.

However, owning an inactive social media page that has not been updated in months or weeks can be a bad idea. We highly recommend that you start by committing to one social media channel and optimizing it before diversifying, that way you don’t bite more than you can chew.

  • Facebook

facebook app

Facebook is one of the most famous social media networks worldwide today. It is a great start for plumbing marketing, as the network recommends local service businesses in the area to clients seeking out plumbing services. The platform also helps you post a lot of content, from visuals and text posts to more interactive content such as polls. As most Facebook users are older in age, they are more likely to own homes and require plumbing services.

  • Instagram

Instagram app

With more than one billion active users every month, the visual nature of Instagram appeals to the masses. Besides photo-focused, timeline-style posts, the Instagram’ stories” feature has become an instant sensation, with more than 500 million active daily users.

If you wish to appeal to millennials, Instagram is the way to go. Instagram helps you to utilize visuals as part of your plumbing marketing efforts. You can post photos of your completed projects or the behind-the-scenes appearance of your business. You can leverage the Instagram Reels, and Stories feature to post video clips of your team in an action-an excellent way to improve your brand identity.

  • Twitter

Twitter app

Twitter allows tweets of 280 characters. While this implies there is limited space in what you can post, it serves as a great option to share helpful plumbing tricks and tips, offering engaging content to your target audience. Alternatively, you can share the links to your plumbing service website pages with a prompt quip on why clients should hire you.

  • Nextdoor

Nextdoor app

Nextdoor is a great platform for connecting with other businesses and individuals in your neighborhood. Here, users can begin discussions about local businesses, request recommendations and update them on their favorite plumbing businesses. While you claim a profile on Nextdoor, you get immersed in the community, establishing awareness of your plumbing company for those nearby.

  • YouTube

YouTube app

YouTube is another social media platform, and it’s ideal for developing trust between you and your clients. You can share informative and helpful tips that will assist you to showcase your work and prove to your target audience that you learn what you are doing.

Social Media Marketing Ideas for Plumbers

Now that you know the advantages of social media marketing, you may be searching for tricks for how precisely to utilize social media. Here are 10 strategies for social media marketing for plumbing contractors:

1. Meet Your Target Audience Where They Are At

Target Audience

We strongly believe that utilizing social media platforms strategically can assist plumbing businesses enhance the transparency and perception of the plumber services industry while offering helpful content. However, this will only work if you meet the audience where they frequent most. What social media platforms do they use?

Other social media networks for plumbers include Pinterest, LinkedIn, Instagram, YouTube, and Twitter. Each of these platforms has its unique benefits and features, and our social media specialists will be more than glad to help you determine which is best for your company goals.

2. Know the Content Posting Schedule

social media posting schedule

There is no need to post everything and anything on your social media platforms without being strategic. Knowing how often to post is the first factor to consider with your social media marketing strategy. Posting too much can be daunting, while infrequent posts may cause your followers to believe your company is inactive or closed.

3. Utilize Review Websites

customer review

Another platform to leverage that we failed to state above is review websites. Not only is it crucial to have testimonials and reviews listed on your plumbing website, but to encourage your clients to review their plumbing services on review websites such as Google Local, Yelp, and Angie’s List.

There is a lot being said about word-of-mouth advertising, and very often that’s how plumbing companies are found to start with! Positive reviews and professionally thought-out responses to negative reviews through online reputation management will assist you to retain and gain loyal clients.

4. Share Informational Content

Articles and blog posts

When it comes to plumbing content, visuals are important, and visual posts are likely to be shared more than all text posts. Fortunately, you have multiple options for what to post on social media profiles. Here are some famous post ideas /tips that you need to consider:

Articles and blog posts:  Many potential clients will turn to Google for queries related to plumbing. Posting answers to frequent plumbing inquiries will portray you as an authority /expert, and audiences always appreciate helpful information that is given free of charge.

Promotions: Announcing any upcoming or current deals or services can help drum up your plumbing business and keep your followers updated on your pricing.

Case studies show potential clients your plumbing company process and reflect the success you brought to previous clients. They also help you gather feedback from past clients to be displayed across your platforms.

Milestones: Posting your completed or current projects gives your clients a visual insight into the quality of your work.

5. Be Social

the key to success in social media marketing is being social

Above everything else, the key to success in social media marketing is being social. Like and share posts by others, and create content that will help launch a conversation with your clients. Follow messages online and respond to questions for people in a plumbing bind. Join online groups and kick-start the conversation; soon enough will require your plumbing services and reach out for a paid gig.

This social mindset can help you get the most out of your social media campaigns, whether you use Twitter or Facebook, share demo videos, or invest heavily in paid advertising. A smart plumbing company that maintains its profile can enhance relationships with existing clients, create connections with new ones and improve your bottom line.

Social Media Marketing Services for Plumbers from Blackstorm Design + Marketing

partner with a social media marketing company

While anyone can claim a free social media account and begin posting, partnering with a professional social media management agency can assist you to obtain the most out of your social media presence.

When you partner with a social media marketing company, you will obtain a professional social media audit, a custom strategy, high-quality visuals and copy, and comprehensive reporting on your results.

Working with a social media agency helps you attain your goals without the time investment required to learn how to manage your social media profiles and run campaigns on your own.

At Blackstorm Design + Marketing, some of the social media services we offer to plumbers include:

  • Social media marketing management
  • Social media advertising services
  • Social media design services
  • Online review management services.

Some plumbing contractors do a lot of what we have discussed above on their own, and they do it perfectly. But that doesn’t imply you have to feel obliged to.

If you need help advertising or marketing your plumbing company on social media, schedule a free discovery call with Blackstorm Design + Marketing to learn how our services can grow your business today.

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Advertising Conversions Digital Marketing Google Ads Growth Strategies Leads Marketing Strategy Organic Traffic Paid Advertising Plumbing Social Media

10 Important Plumbing Marketing KPIs You Should Be Tracking in Your Business

Increase your clients base, and maximize profits in your company with plumbing  marketing KPIs

Do you have an idea of what makes your plumbing company’s marketing or advertising campaigns a success? Clues why your business is not generating enough leads? Why is a plumbing company doing so well?

Well, suppose you are not closely monitoring your plumbing marketing efforts online. In that case, you will never understand what is working or not, and that’s where digital marketing Key Performance Indicators come in. You can measure and track metrics that matter most to your plumbing business growth using KPI.

increase customer base

Before internet marketing was introduced, a plumber would only establish how a specific campaign was fairing based on office visits and the number of new clients acquired. However, such results rarely displayed an accurate calculation. But with the right plumbing marketing KPIs, you can know your weak areas and conduct the much-need tweaks in your strategies for maximum results.

That said, here are a few things to understand before selecting and monitoring your digital marketing for plumbers’ KPI.

What Are Plumbing Marketing  KPIs?

Key Performance Indicator

Key Performance Indicator is a measurable attribute showcasing how ineffectively or effectively your plumbing company reaches its desired goals. Plumbing marketing KPIs are quantifiable measures or metrics employed to assess the performance of your company’s marketing objectives. These metrics can be traced to different aspects of your plumbing business ranging from employees and leads generated to sales.

Internet marketing KPIs go hand in hand with your company’s online marketing strategies regardless of whether it’s sales growth, brand awareness, SEO strategy, and lead generation. Examples of such metrics include details on conversion rate, engagement rate, sales revenue, page conversion, marketing qualified leads, and SERP. Any measurable figure in your plumber marketing plan, one that can be acted upon, constitutes a KPI.

KPI comes from Google Analytics, lead conversion tool, Google Ads, Google Analytics, or even from your plumbing sales representatives.

5 Reasons To Track Your Plumbing Marketing’s KPIs?

When properly used, plumbing marketing KPI tracking can be an incredible tool for growing your company. Some of the key advantages of measuring metrics and acting on data include but are not restricted to:

1. Monitor Your Plumbing Company’s Health

Company’s Health

Only a few KPIs are required to measure the health of your company. Plumbers who monitor metrics in categories such as employees, customers, processes, and revenue find it very easy to remain on track while keeping their income high.

2. Measure Processes

KPIs are utilized to measure processes

KPIs are typically applied to show if your company is attaining its strategic goals set by the top management. Numerous KPIs are utilized to measure processes, such as productivity indicators, profitability indicators, and quality indicators amongst others.

3. Client Metrics

KPI metrics

Besides employees and processes, client metrics are also of utmost importance. They can help your company know the number of customers, revenue generated, and even the cost of acquiring those clients.

4. Operational Metrics

use operational metrics to ensure staffing, finances, and marketing are on the right track

Operations metrics are a good way to help your operations department enhance its day-to-day operations. You can use such metrics to make sure staffing, finances, and marketing are on the right track.

5. Measure Progress Over Time

business progress

A good strategy for measuring your business progress is to set targets at the beginning of the year, such as revenue, gross margin, number of locations, and even number of employees. Then, you can use weekly, quarterly, and monthly reports to remain on track with the KPIs and progress towards set goals at the start of the year.

 In a plumbing marketing campaign, tracking your KPIs is the only way to understand what is working or not. For instance, if you make good money from a specific marketing campaign, but you cannot show what generated that revenue or profit, that is, then you will never know what you need to improve and where you need to invest more. Your site traffic, for example, could be the one driving all your qualified leads and your marketing crew or department is busy investing a lot of dollars on unnecessary channels.

Top 10 Plumbing Marketing KPIs You Should Be Tracking in Your Business

Cost Per Lead (CPL)

CPL

CPL is a plumbing KPI used in lead generation to know how much each lead costs your company. In simple terms, it shows you the cost of bringing in a lead from your advertising or marketing campaigns. Leads help you understand which contact or user is a potential client. It is normally the initial step into knowing how your internet marketing is performing beyond simple reach from metrics like unique visitors to your plumbing website.

Cost per lead helps you understand where your brand awareness efforts in marketing are most crucial. They tell you whether your campaigns are generating desired results at an affordable cost or not. They assist you to understand the amount of money you need to get a particular set of leads for your plumbing company. Because leads are the starting point of your sales processes, improving and benchmarking your cost per lead is an important metric for your plumbing marketing efforts or campaigns.

Conversion Rate [CR]

the more conversions, the better your plumbing gets in Google rankings

In plumbing marketing, a conversion happens when a prospect or client completes a particular activity, such as booking a job or subscribing to your newsletter. It can also be any action that helps meet the objectives that your plumbing company has. On the other hand, conversion rate measures how regularly a client completes a particular set goal,

Conversion rate is a crucial metric that shows you if your marketing campaigns are on track. They tell you how effective your strategies are in terms of attaining a set goal. A higher conversion rate implies more likelihood of prospects or clients converting after coming across your piece of content. This also means low costs in terms of acquiring customers, which saves you money in the long run.

Consequently, the more conversions, the better your plumbing gets in Google rankings. Thus, if you want to skyrocket your bottom line, make minor but worthy tweaks to your plumbing website. Use Google Optimize together with Google Analytics to test various elements of your website to increase your revenue without necessarily increasing your ad spend.

Return on Investment (ROI)

ROI

ROI denotes the amount of profit your plumbing company will earn from the money spent on a particular activity or investment like a marketing campaign. As an online marketing metric, ROI helps you know whether your company is profitable or not. It shows the expenditures as well as activities connected with them that are creating revenue and those that are not.

So, it is an important tool for planning your marketing or advertising budgets. While it is not possible to capture the total money spent on marketing activity, say a Google Ad campaign, it is crucial to make sure that your ROI is comparable to other internet marketing activities.

Bounce Rate

bounce rate refers to the number of clients or prospects who visit your plumbing website

Simply put, bounce rate refers to the number of clients or prospects who visit your plumbing website and leave right away without completing any meaningful action. If your site has a high bounce rate, this is a good indication that there are flaws in your online marketing strategies, and some of them could be irrelevant traffic sources, weak landing pages, or poor targeting, amongst others.

A prospect visiting and clicking off your website also implies they didn’t find what they were searching for and the only way to make sure that they spend time on it is by auditing your content and identifying what they are looking for. This way, you will craft relevant content that will attract them.

Cost Per Acquisition (CPA)

CPA

CPA revolves around revenue after a lead becomes a paying client. It gives you a rough idea of how much you will spend to get a client to open his or her wallet. CPA is a deal for paid search marketing campaigns like Pay-Per-Click campaigns.

Click-Through Rate (CTR)

CTR

CTR is another internet marketing metric that quantifies the number of clicks on a specific content over the number of impressions it achieves. It is the percentage of prospects that click on a campaign after coming across it.

CTR is the simple form of engagement rate because the only engagement counted is the one that matters the most and clicks on a link. This metric shows whether your site content is interesting to grab people’s attention and lead them to click on the link and be redirected to the plumbing website.

In Google ads, CTR boosts your quality score each time a user clicks on an ad, and when this occurs, your ads are ranked on top of SERPs, which has other advantages such as increased traffic and more conversions.

Lifetime Value

Customer lifetime value

Customer lifetime value refers to a KPI used to measure the amount of revenue you can expect from a specific client for the entire period of doing business with your company.

A higher customer lifetime value indicates that your plumbing business is doing well and often signals a profit. It helps you understand how valuable different customers are and thus allocate more resources to them.

Business Growth

business growth metric

Another important KPI for plumbers is the business growth metric. This can be calculated in numerous ways, but estimating your annual gross profit margins is the most effective. This is where you bring in things like cost of operation, salaries, and cost of equipment into the equation. To find your gross profit margin, calculate your total sales revenue and subtract your total cost of operation, divide the figure you obtain with sales revenue again.

Customer Satisfaction

client satisfaction

Lastly, client satisfaction. Do you know that it is much cheaper to keep an existing customer than to try to get a new one? This is why customer satisfaction is an important KPI for plumbers since client satisfaction leads to retention.

You can assess your customer satisfaction levels by developing a questionnaire form and asking clients to fill it. Keeping your eye on online reviews is also crucial. You can improve customer satisfaction by responding to all reviews (whether negative or positive) promptly and professionally.

Top Channels for Local Plumbing Contractors to Generate Qualified Leads

By analyzing your overall plumbing marketing strategy and how every lead source generates qualified sales for your company.

Then you can begin to work on the different marketing efforts with every channel to obtain more qualified leads, increase sales growth and reduce client acquisition costs.

While monitoring plumbing marketing KPIs your sales crew should come in to see how your collective advertising or marketing efforts generate results across the following channels.

Organic Search

Organic site traffic will be one of the cheapest in terms of acquiring leads

Homeowners and property managers use search engines such as Google or Bing to find information about a local service business and click on the organic results shown to them. Not advertisements. Organic site traffic will be one of the cheapest in terms of acquiring leads but will take the longest time to develop and achieve realistic results.

Paid Advertising

Increase your chances of increasing traffic

There are multiple ways paid advertising is showcased to your potential clients to boost website traffic, and here are some examples. But, if you want to increase your chances of increasing traffic to lead ratio, landing pages are a perfect way to achieve this.

  • Google Local Service Ads
  • Text ads from Google Ads
  • Display advertising on other sites
  • Paid ads on social media websites
  • Click to call ads from Google.

Social Media Marketing

SMM illustration

Social media is one of those platforms that can help you in various ways. Not all resulting to direct sales, but offering you an opportunity to build and get:

  • Brand awareness
  • Potential client referrals
  • Client support channel

As you can see, a lot goes into each plumbing marketing KPI, and together they show a clear picture of how your company is performing online. Every monthly report combines it all and makes sure we continually drive revenue in the best ways possible. At BlackStorm Design +Marketing, we are in the business to create lifelong partnerships, and such plumbing business marketing KPIs hold our team accountable.

Let’s work together to create a strong online presence for your plumbing company so you can book more jobs on the web.

Schedule a free strategy session with BlackStorm Design + Marketing to learn how we can help your plumbing business grow today.

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Marketing Marketing Strategy Paid Advertising Plumbing PPC Reputation Management Social Media Website

How to Build a Successful Plumbing Company from Scratch

If you have ever thought about building and running a successful plumbing business, you are not alone. Having a flexible schedule, being your boss, and enjoying more financial rewards that come with plumbing company ownership are excellent reasons to build your own plumbing company. 

Every successful plumbing company started with a passion and drive. Even business moguls like Warren Buffet, Bill Gates, and Jeff Bezos began building their businesses from zero. It’s one thing to work in a profession you enjoy, but it is a whole different story turning that profession into a successful plumbing company that supports your employees, you, and your family. 

Running a successful plumbing business can be daunting. And that explains why so many plumbing companies shut their doors even before they get started. Yet, running a successful plumbing company is not challenging when you can avoid and spot the pitfalls. 

A Step-by-Step Guide on How to Start a Plumbing Company from Scratch.

How to Start a Plumbing Company

Building a plumbing business from scratch does not have to be complicated or hard, but it requires some work and planning. Here are the most crucial ten steps to follow when building a plumbing company from scratch.

Step 1: Research Your Target Market

ideal customer

As a new plumber on the block, you need to research your market carefully. Try as much as possible to discover the level of demand for your plumbing services and how your rivals are trying to satisfy that demand. Knowing what your competitors already know won’t cut it. Dive into your target market and analyze it like a pro. Search for keywords that are related to the plumbing industry. Don’t fret if your target market seems flooded. You can use this as your competitive advantage. It implies that if it works for other plumbers, it can still work for you. It also means that there is money to be made here.

Step 2: Write a Plan for your Plumbing Business

plan

I know this is not the “most fun” part of starting your business but a crucial step in building a successful plumbing company. A clear business plan is vital for success as a plumbing contractor, and it will assist you to discover the specifics of your plumbing business and unearth some unknowns. Here are some questions that you need to answer in your business plan.

  • What Are the Costs involved when starting a Plumbing Company?

Costs

Though you can start your plumbing business in your compound, extra space will be required as your business grows. Storage space to keep your plumbing materials must be available. Additional expenses include renting/purchasing an administrative office to paying for high-speed internet, labor, and utilities cost. Workers and liability insurance costs must also be paid. Other recurring expenses include employees’ salaries, office supplies, and internet costs.

  • Is the Plumbing Business Profitable?

growth arrow

Yes, plumbing is a lucrative venture where you can make a six-figure profit after a few years of operation. Plumbing contractors who have been in business for several years can make thousands of dollars in profit every year. Expand across states, the nation, and counties, and your plumbing business will make millions of dollars in profits each year.

  • How Will You Make Your Plumbing Company More Profitable?

More Profitable

The key to increasing your plumbing company’s profitability is to reduce the cost of material and labor while securing a stream of new leads/clients. Establish your offline/online reputation as a high-quality plumbing contractor, and you will start to charge more than your competitors for the same services. Experienced plumbing contractors have a lot of knowledge and skills that property owners are willing to pay for. If you have a dumpster that you don’t use all week long, you can consider renting it out to another plumber who does own one. If you have a storage/office space that you don’t use in full, consider renting it to another business owner.

  • How do you choose a Name for Your New Plumbing Company?

naming your new business

Naming a new plumbing business can feel as daunting as naming a newborn or a puppy. Fortunately, we have already published a guide on choosing a plumbing company name that can help you along. In the meantime, keep these tips on how to name your plumbing business in mind:

  • Avoid names that are too long and difficult to spell.
  • Make sure your preferred name is not used by other plumbers online or offline.
  • Think of how your name will appear on your website URL and social media platforms.

It would be best if you considered your business plan as an outline of your company. A good business plan should contain the following information: 

  1. Executive Summary: This explains your plumbing business services and the problems it solves for the consumers.
  2. Market Evaluation: This should discuss the market you are serving.
  3. Marketing strategies: How will you dive into the market and sell your plumbing services/products?
  4. Operational plan: this outlines the day-to-day operations of running your plumbing business.

Step 3: Form a Legal Entity

business organization

You need to establish a legal business entity like LLC, which prevents you from being personally liable when your plumbing company is sued. You can opt to choose several plumbing business structures, including partnerships, corporations, sole proprietorships, DBAs, and LLCs. Your accountant or financial adviser will select the appropriate one for you.

Step 4: Register for Taxes

taxes

The IRS website is the best place to understand the various state and federal taxes affecting your business if you are starting a plumbing company. Start by checking with the IRS’s Small Business and Self-employment center. Furthermore, you need to check the tax obligations required by your respective state.

Step 5: Open a Separate Bank Account and Credit Card for Your Plumbing Business

Bank Account and Credit Card

Opening a separate credit card and bank account for your business is crucial for personal assets protection.

When your business and personal accounts are mixed, your valuables (such as your home or car) are at risk if your plumbing company is sued. This is what is referred to as piercing your corporate veil.

Step 6: Get the Necessary Permits and Licenses

Permits and Licenses for business

Failure to obtain necessary licenses and permits can lead to hefty fines or the closure of your plumbing business.

Local and State Business Licensing Requirements

Business Licensing Requirements

Specific state licenses and permits may be required to operate a plumbing company. Learn more about licensing in your state by visiting SBA’S reference to state licenses and permits.

Service Agreement

terms of agreement

Plumbing contractors must request their customers to sign a service agreement before they begin a new project. This agreement spells out customer expectations and reduces legal disputes by spelling out payment conditions and terms, intellectual property ownership, and service level expectations.

Certificate of Occupancy

example of Certificate of Occupancy

You can operate your plumbing company out of a storefront, and a plumbing business that operates out of a physical location needs a certificate of occupancy. This certificate confirms that all zoning laws, government, and building regulations have been satisfied.

Step 7: Get Insurance

general liability insurance

Just as with permits and insurance, your new plumbing business requires protection to operate safely and lawfully. There are various kinds of insurance policies created for different types of companies to cover unexpected risks. If you are not sure about the kind of risks your business may face, you need to start with general liability insurance. Another notable insurance policy associated with plumbing businesses is worker’s compensation insurance. If your plumbing company has employees, then most probably, your state will require to have workers’ compensation coverage. 

Step 8: Market and Promote Your New Plumbing Business

promote your new business

Why should a property owner select you to install or replace their water pipe?

That’s a significant question if you want to build a successful plumbing business. And the answer lies in your plumbing marketing. But if you are just starting your plumbing business, it can be daunting to know where to start. Fortunately, this post will discuss crucial plumbing marketing strategies that will help your business nurture trust, generate referrals and earn more clients.

Create a Stunning Plumbing Website to Market Your Business 24/7.

creating website

Your plumbing website should act as your virtual sales representative 24/7/365 and generate a stream of qualified leads. How you create and use your site will influence your plumbing marketing activities-but just building one will not skyrocket your plumbing sales automatically. If you want your plumbing website to market your business online, it needs to have these four main things:

  • It needs to be super-fast: The average client expects your web page to load in less than three seconds.
  • It must be Functional: Plumbing websites should be appropriately coded for SEO, which implies adding structure to the site with metadata like optimized images, schema, Meta, and title tags.
  • Your plumbing website needs to be mobile-friendly: Over 50% of overall U.S. traffic comes from tablets and smartphones.
  • It must be secure: More than 40% of all plumbing websites that appear on the first page of Google are HTTPS, which is why Google has confirmed that it favors secure sites over unsecured ones.
  • It needs to provide helpful Quality Content: A significant ranking factor lies in the quality over your website’s quantity.

If your website is missing any of the above features, you need to partner with a reputable plumbing website design agency like Blackstorm Plumbing Marketing. 

Boost Your Plumbing Website Conversion Rate with a Redesign

website redesign

One of the best ways of increasing your plumbing website conversion rate is by requesting a website redesign from our experts. Our experienced web designers will work round the clock to ensure that your websites generate more qualified leads and skyrocket your plumbing sales.

Maximize Your Reach on Google

SERP

To get more plumbing clients/leads, your business needs to appear on top of the Search Engine Results Page (SERP).

Here are some tips that will help you to stay off Google results:

  • Use keywords strategically
  • Incorporate featured snippets
  • Get quality online reviews
  • Make sure that your Google My Business Listing is accurate and complete
  • Stay on top of Google Algorithm updates
  • Leverage Local service ads.
  • Create profiles on directories like Yelp, Angie’s List, or Thumbtack.

As a plumber, we understand you are busy managing your employees and sourcing materials, making it daunting to optimize your plumbing website for search engines on your own.

The good news is that Blackstorm Plumbing Marketing has a team of experienced SEO professionals who can help your plumbing website rank on the first page of Google and outshine your competitors online.

Invest in Paid ads to Increase Booked Plumbing Jobs

PPC

Pay per Click advertising allows plumbing businesses anywhere to be found on the first page of the Google search results. It is digital marketing where plumbers display ads and pay the advertiser once their ads are clicked. The two significant advantages of PPC are controlled relevance and visibility.

Use Social Media Marketing and Remarketing

Remarketing campaign

Once you have created your plumbing website and started getting some traffic, make sure that you remarket your plumbing services to potential clients who did not contact you. This implies that showing them ads even after they have navigated away from your site. This is important because most prospects will not contact you on their very first attempt.

Social media marketing is also a great option. With a combination of internet marketing and some local service ads, you can target a customer directly with a new client offer.

Manage Your Reputation Online and Offline

Reputation

When it comes to selecting a plumbing company, reputation plays a critical role. After all, no property owner wants to work with a plumbing contractor who does a shoddy job, does not meet deadlines, or does not stand behind their promises.

Word-of-mouth recommendations are still a significant factor in how commercial and residential clients select a plumbing contractor. To take advantage of these positive recommendations, ask your happy clients to refer you to their relatives and friends.

Online reviews are critical too, and you need to make sure that you earn more Google reviews and respond to the reviews you obtain. If that sounds too hard for you to do, make sure that you partner with Blackstorm Plumbing Marketing to manage your plumbing company reputation offline and online.

The Bottom line

bottom line

If the above tips seem so hard to implement on your own, don’t fret because you are just other plumbing contractors we have helped over the years. Your primary focus should be on running your plumbing business and leaving the rest to us. If you need help getting more leads and sales from your new plumbing business, kindly schedule a free strategy session with our growth experts for assistance today!