Great job at seeing what my competitors were doing. We were able to shift and grow our campaign throughout the year and saw fantastic growth!
8/15/2019 - Google
BlackStorm is a real gem of a find. I had no idea all of the things my competitors were doing to grow and they broke it down for me and came up with a strategy for my company to grow as well. Happy customer
7/18/2019 - Google
Thanks to Blackstorm design & marketing we have got our website ranking at the top within 6 months!! We are crushing it with them. Great marketing company to partner with. Through every step they have impressed me on how professional and knowledgable they are. I suggest you partner with them.
8/25/2019 - Google
They have done a phenomonal job with keyword research on my competitors and helping us to target their client. After only four months we have seen noticeable increase in sales. Cheer
7/19/2019 - Google
I have to say in the past I have been burned by marketing agencies and I was very skeptical in hiring another one but I knew I had to finally do something to stay in business. I found Black Storm because a friend highly recommended them so I decided to see what they could offer and to find out if they were just another scam. After working with them for 9 months I will say they have been very kind and professional in our dealings and they have actually exceeded my expectations on lead generation. I haven't experienced anything bad with them so if you're looking for a trustworthy marketing agency then I would suggest to give them a try.
In the modern digital world, it is crucial to strategize, implement and monitor online campaigns that your business grows. For any plumbing company to succeed, you require a professional website and great tools to monitor its success. We live in an age where such tools exist, measuring online data and traffic is only the tip of the iceberg. Call tracking is the system or tool you require to get a full understanding of your internet (or offline) marketing efforts. This post aims to offer information on the fundamentals of call tracking software and its benefits. Without further ado, let us dive in.
What is a Call Tracking System for Plumbers and How Does It Work?
You can get a rough idea of a call tracking software based on its name. Simply put, it is a system or software that records details about incoming phone calls and the conversion between attendees and callers. Here are some examples of data that a recording software monitors:
Origin of calls
The geographical location of the caller
The number that has been called
Phone call recording
Marketing medium used
Type of device
Using this data, you can compare traffic generated by every tracking number and improve your strategy as required. But how does call tracking work for plumbers?
Well, the working process of the call tracking system is quite simple. First, every marketing campaign (whether offline or online) is assigned a dedicated phone number by the software. Then, afterward, each of such tracking numbers is routed to your main business phone number.
Your customer service representatives use the main business number to address and answer each call received through tracking numbers. Ultimately, the call tracking software helps you get valuable insights into your digital marketing campaigns, in addition to responding to customer calls.
For example, it will show you which campaigns are performing exceptionally, such as Google Ads, Facebook ads, and SEO. Using this information, you can either revise your marketing plan or get rid of non-performing campaigns to avoid unnecessary marketing spending.
Furthermore, there are countless other benefits to using call tracking in your plumbing business, as discussed below.
1. Increase Conversions
Among the numerous advantages of call tracking, you will find great conversions. In the normal buying process calls typically occur near the end of a client’s journey. They might be a few problems or issues that need to be resolved, such as customer support, warranty, or the service itself. People who raise such concerns are the ones ready to book a job with your plumbing company.
Integrations with plumbing CRM and analytic systems offer sales agents a clear picture of the prospective buyer. It improves your sales and marketing effectiveness, helping them transform callers into paying clients and skyrocket their conversion rates.
2. Attribute Phone Calls to Internet Marketing Efforts
Without call tracking, your business can’t measure the effectiveness of your digital marketing efforts. You can measure goal completions and online conversions with Google Ads (formerly AdWords) and Analytics. But what if someone opts to contact you instead of filling out an online form? With call tracking, phone calls will not be lost in translation. By tracking phone calls like conversions, you will be able to get a clear picture of your plumbing company.
3. Enhance Customer Service with Call Recording
Call recording helps you to collect important feedback about your employees and callers. First, recording conversations helps you to qualify your leads better and spend quality time with those that are likely to convert into sales. Secondly, recording calls helps you listen to conversations between your sales team or customer service and callers to offer customized feedback to your employees. With call recording, you will know what happens when clients contact your plumbing company, and you can use such information to help optimize your customer experience, marketing campaigns, and more.
4. Understand Which Keywords Are Generating Calls
Call tracking improves the power of your paid search marketing campaigns/efforts by offering you an insight into which plumbing keywords are driving conversions and calls. With prospect-level call tracking, CallRail will assign a special phone number to each visitor, helping it know who is calling your business and how they came to know you online.
After a visitor is done browsing your plumbing website, their unique phone number is freed for another person to use. This feature helps you monitor your PPC ad visitors effectively and know the keywords they use to find your plumbing business online.
When a prospect decides to contact your company, their details are fed into Google Ads and Analytics, helping you to track calls as conversions. Combine this with other information you get from Google Analytics and Ads, and you will clearly understand which keywords are beneficial for your plumbing business.
5. Call Tracking Helps in Eliminating Non-Performing Ads and Pushing Performing Ads
Another benefit of the call tracking system is that it helps you push performing marketing campaigns while eliminating redundant ones. For instance, you can use call tracking software to understand which ad is performing as expected and which is not. This information will be crucial in deciding whether or not to continue with the specific campaign. You can save money by discontinuing the underperforming campaigns.
6. Offer Better Insights into Campaign Data
It is essential to have an insight into your plumbing marketing campaign. This will not only help you in navigating the strategy but also assists you in outlining subsequent campaigns. Using a call tracking system, you can access various matrices and information such as the geographical location of the caller, landing page, marketing medium, and phone call recording.
The more information you have, the more effectively you can strategize your digital marketing campaigns. Besides having a clear understanding of campaign performance, you can comfortably accommodate the needs of your clients as well as the employee training requirements.
Invest in a Phone Call Tracking System in Your Plumbing Business Today
Now that you have come this far, you now know about the major advantages of call tracking. Regardless of how well you satisfy or please your clients, you should invest in call tracking to learn about them. Whether you have a large or small plumbing business, you will experience an increase in sales soon after investing in call tracking.
When it comes to plumbing & HVAC, you and your staff must know how to talk with clients. Call tracking is the only way to enhance your communication skills since you can analyze how you and your sales team speak.
Get Your Plumbing Website Rank Higher In Google, Increase Your Exposure To “plumber near me searches” And Maximize Your Potential To Get Qualified Leads Online.
If you manage or own a local plumbing business, you want to reach homeowners and property managers in the surrounding area. But it goes without saying that your company is always fighting for clients with several competitors online. The plumbing industry is crowded with several plumbers competing for the same number of limited clients.
However, there are strategies that you can use to make your company stand out from the curve and get a competitive advantage when looking to get more qualified leads that could convert into paying clients.
One strategy you can use is optimizing your plumbing website for local search. This is crucial for various reasons, the most essential of which is ensuring that search engines like Bing or Google can find your website easily and rank it higher in their relevant searches.
This may include “near me” searches that users may type in Google. Many times, when looking for a plumbing company on Google, clients won’t have a glimpse of who they are searching for, and that’s why they just type in “plumber near me” on Google and locate what is geographically closest to them.
If your plumbing company website is not optimized for local search (or near me searches), you could be missing a significant portion of your target market. Ranking higher in the “plumber near me” searches can make your company a focal point of that particular geographical area, which can make your business appeal more to those local clients.
But how do you rank higher in those “plumber near me searches”on Google? Here are our expert tips:
1. Make Sure Your Google Business Profile is Properly Updated
There are various tools your plumbing company can use to help rank higher on “near me” searches. One of such tools is creating a Google Business Profile. Your details would be shown if a user were to look for a plumbing business. This information includes your address, company name, contact details, reviews, and opening or closing hours. When verifying your plumbing business on Google, you are given a chance to edit such information and add to it so as to fill in as many details about your company as possible.
As a plumber, you should also ensure that the information provided in the Google Business Profile is regularly updated and accurate. If your plumbing company wants to rank higher in near me searches, you should also ensure that it is listed in major business directories like Angie’s List, Yelp and HomeAdvisor.
2. Geo-Target Your Web Content/Pages Around Specific Locations
As a plumber, you want your ideal customers to find your website on Google or Bing, right?
One of the few things you can do is map out the particular areas where your company serves. It goes without saying that geotargeted plumbing keywords are easier to rank (e.g., plumber in Murfreesboro) in Google since they are typically less competitive. They also have high conversion rates.
Therefore instead of creating content around “plumbing contractors in Tennessee,” you can scale down to the area you want to get local clients from. Best of all, you can use the Google Keyword Planner to identify those geotargeted keywords.
3. Make Your Online Customer Reviews Visible
Client reviews have nowadays become one of the most crucial aspects for plumbers getting new leads or businesses. Simply because a huge portion of people look for online reviews before hiring a local service business like roofers or plumbers. Prospects tend to trust such reviews as they do with recommendations from their friends or family members, feeling as though it offers them a level of trust in a business that may not have been there previously.
Google Makes it simple for their clients to review a plumbing business. All a client has to do is open Google Maps, search for that business, and choose to write a review, which is that easy.
Online reviews play a major role not only in the trustworthiness and authority of your plumbing company but also in your overall organic search ranking. Google puts a lot of emphasis on the number of online reviews as well as the overall score when ranking your plumbing business website.
If your plumbing company has a lot of negative online reviews, don’t conceal them, work on enhancing them. Even when you are obtaining positive reviews, you should prioritize responding to every review left. Show your clients that you care about the quality of the plumbing service that they get by responding professionally to the complaint and working to make sure that they are satisfied with the overall experience.
Ultimately, you need to make sure that your plumbing company is obtaining a lot of positive reviews since Google’s SERP utilizes this as a factor when determining overall search rankings. When you have lots of positive online reviews, though, you want to show them off as much possible as you can. This makes it easy for prospects or clients to see that your plumbing business is trustworthy and offers quality service.
4. Display Your Business Name, Address, and Phone Number
Showing an accurate company name, phone number, and address clearly is crucial when optimizing your plumbing website for “near me” searches.
Ensure that you display your address, phone number(s), and business name typically throughout your plumbing website, most likely at the bottom of your page.
5. Make Sure that Your Business Information is Consistent Across All Platforms
Be consistent with the business information that you share with prospects or clients. Consistency helps Google show the most updated and accurate information for your clients and anyone searching for a “plumbing contractor near me.”
If you portray an inconsistent address on a local business directory, you may end up confusing Google. This common problem can be cleaned up manually or using paid services.
6. Use Schema to Show Events in the SERPS
Another way of featuring in the local search results is by planning events and showing this information in schema markup.
Updating your schema markup increases credibility and boosts your market share by directly featuring events with the SERP for your plumbing company.
Schema markup is an excellent way for your plumbing company to reach clients via local search. Schema data helps search engines like Bing or Google collect the right information about your company and present it via rich-featured snippets. You can utilize it to show your hours of operation, contact information, and business address.
7. Optimize Your Photos for Location-Based Searches
Photos impact location-based searches. Think strategically when optimizing your images. If you want to rank higher for a particular location, that location should be one of your keywords not only in the content you use on your plumbing website but also in the tags and file names of every photo.
8. Obtain Backlinks with Location Anchor Text
Backlinks will typically be part of an effective plumbing SEO strategy. But, when it comes to local SEO for plumbers, you want to concentrate on high-quality/relevant backlinks with the local geographical anchor text. If you want your business to rank for near me searches in Murfreesboro for the emergency services category, you wouldn’t target the keywords “near me” but rather “Emergency plumbing Murfreesboro.”
9. Make Sure Your Plumbing Website is Mobile-Friendly
Google has put a lot of importance on the user experience, implying you should too. Because most “near me” searches occur on mobile devices, ensure your site is mobile-friendly. This implies that it should be fast and work seamlessly across any mobile or desktop device.
10. Create and Optimize Pages for every Business Location
Does your plumbing business have more than one service area? If so, you need to build different web pages and Google Business Profiles for each location. In addition, your plumbing company will want to optimize such properties for “near me” searches. Particularly, your webpages should contain:
A user-friendly URL that shows your location, such as www.mysite.com/Seattle-plumber/
Meta tags and title tags are optimized for location and target keywords.
A brief description of the location that shows the hours, services offered, and address.
Proper alt and title tags for photos used on the website
Finally, Rank for “Plumber near me” searches with SEO services from BlackStorm Design + Marketing
You can do many things to optimize your plumbing business for those important “near me” searches. Most customers end their search on the first page of the search engine result page, and they will most likely contact the top three plumbers on the first page of search results. If your plumbing company is not close to the top of the list, it doesn’t matter how much experience you have you are not likely to obtain any calls.
Of course, you can solve the issue by using our plumber SEO services to ramp up your rankings where it requires you to be on Google. Using the right SEO plumbing keywords will increase traffic to your website result in more qualified leads, and ultimately book more jobs.
Your higher organic ranking means obtaining more calls every month. Our SEO experts can help drive traffic to your plumbing website and high ranking on Google.
Getting the leads that you require to increase your plumbing jobs from online traffic is not easy without the right support. If you want to rank higher in “near me” searches for your service area, reach out to plumbing SEO experts at BlackStorm Design + Marketing today. We have the insight and expertise you require to reach the people you want to book jobs with most. We can help you with optimizing your current social media and website, streamlining your accounts, and coming up with new ways to spread the word about your plumbing business out in your local community.
Schedule a free discovery call with BlackStorm Design + Marketing to learn how our plumber SEO services can help grow your plumbing business online today.
Yelp is one of the most famous directories for people to research and review companies. Many property owners utilize it as one of their initial tools when searching for a plumbing contractor. If you have not optimized your Yelp listing, that should be on your to-do list right now. After widespread storm damage, many property owners’ initial reaction is to instantly go online and research professional plumbers to evaluate their property. They find that the plumbing company is based on recommendations from a trusted service-related review directory like Google My Business or Yelp. Such directories give a first-time glance at your plumbing company to customers.
Yelp is a review tool that has increasingly become powerful in recent years. This post will discuss how plumbers can get more Yelp reviews and make the most of word-of-mouth advertising. Keep reading to find the expert-approved tips you have been searching for.
Create a Quality Yelp Profile
The first step you need to take is to create a quality Yelp profile for your plumbing company. After all, this is a tool for helping prospects discover your company as easy as possible.
Simply put, your Yelp profile is your brand’s face when property owners search for plumbing products or services. Note that this process does not have to be expensive or tedious. You only need to use high-quality images and a clear description that promotes your services.
Learn about Yelp’s Advanced Features
Yelp has lots of features that can assist your business in attracting potential customers. Thus the more you educate yourself about how to navigate and use them, the more chances you will have of driving relevant traffic to your plumbing business. For instance, you can provide Yelp deals, collect payments, or create prepaid vouchers.
Provide the Best Plumbing Service or Product Possible
This one may sound obvious because it is vital to operating a successful plumbing company and taking your profitability a notch higher.
In other words, the best approach to increase positive Yelp reviews is to provide the best service or products possible.
After all, it is no secret that word of mouth is the most effective form of marketing. Prospects get excited when they learn about something they love and spread the word to their family and friends.
When clients have an excellent or poor experience, they want to inform others about it. Yelp has developed an ideal tool for clients to share this type of detail so prospects can know which plumber to support or avoid.
Encourage Your Clients to Leave Yelp Review
When interacting with your clients, never hesitate to request them to leave a review on Yelp. This is particularly crucial when they tell you how much they loved your service or product. You don’t have to be pushy, but a polite request to rate your plumbing company online is generally acceptable.
Engage with Clients Online
Yelp also helps your business engage with customers online. Thus, you can build friendships and relationships with faithful clients and know those who are yet to visit in the future. Online interaction is a useful tool that should not be taken for granted. Besides, it is fun listening to positive experiences from your previous clients.
Never Pay for Reviews
As a plumber, you might be tempted to pay some of your clients to leave a positive review on Yelp. It might seem a quick and easy way to get glowing reviews for your business, but that’s a bad idea as readers can tell when something does not smell right so this tactic will produce unfavorable results.
How to Optimize Your Yelp Listings
Here are some things that you can do to make your Yelp Listing better:
Check All Your Business Details on Yelp: There might be missing or incorrect business details on your listing; therefore, ensuring that all the information is accurate and cleaning it up should be your initial step. This means that you check the phone numbers, business names, hours of operation, addresses, and websites.
Add a Relevant Project Image or Your Logo as Your Profile Photo: If you don’t brand your company correctly on Yelp, it will be easier for prospects to forget you. Include a logo so that people can have something that they can associate you with.
Add Photos: People respond well to visuals than texts. Upload quality photos of your completed projects, team photos, pictures of your office, or something people would like to see.
Handling Negative Yelp Reviews
If you are like most plumbing contractors, the mere thought of getting a 1-star review can be worrisome and intimidating, but if you understand how to handle negative reviews on Yelp, you can somewhat turn them into something positive.
While you cannot control clients who leave a bad reviews, you can reduce them by exercising precautions and professionally responding to them. Such precautionary measures include maintaining positive interactions with clients and generating as many reviews as possible. Responses should be solution-based and should paint your company in a positive light. It would be best if you did not use an argumentative tone or profane language when responding to a Yelp review.
We cannot overstate the importance of online reviews to your plumbing company, which separates successful plumbers from the average ones. As a plumber, you should focus on getting reviews from the three significant directories like Yelp, Google, and Facebook.
In today’s world, the internet is the biggest marketplace under the sky. Literally, everything can be found and purchased online. Some companies do their business strictly on the internet, but no company in the world doesn’t present their business on the internet. Both sellers and users of products and services search for what they need online – users to find what they need and sellers to find buyers for what they offer. Websites are created as the best marketing tool there is. But advertising products on your website is not enough. Some tools can help both groups find what they are looking for much faster and more efficiently. The most successful tools are SEO and PPC.
How do search engines work?
Search engines are the most helpful tools for internet users. If you are looking for something on the internet, you will use search engines to find that. You will type words that explain the product or service or information you are looking for the best. A search engine will use your words to find content on the web related to your search. Words you use are called keywords, and search engines use those to detect all sites that have content relevant to your search. Since there are many websites to browse, search engines look for those sites that match the best keywords. The sites that have such content are shown on top of search results, and they attract most customers.
What is SEO, and how does it work?
SEO is a tool that helps a website gain better rankings on major search engines. A website can be looked upon as commercial. A good commercial does not just say: this is the product, it is used for that, buy it. Good commercial tries to attract potential buyers by using the best tools to explain how the product is different from similar products, why you need that particular product, what you will gain by getting it, and how it works. At the end of the commercial, the buyer has a feeling that he or she knows everything relevant to the product and is aware of why it is worth spending money on. SEO acts as a director of a great commercial. Search engine optimization helps the website become interesting for a group of customers it appeals to. This means that the site can be optimized to be shown in top search results for that product or service. This is done by changing content to look more reliable, more available, and more trustworthy.
There must be a good strategy of how the content of a site will look – with plenty of information, relevant links, good web design, frequent adding of new content, making the search of the site easy and clear, making traffic and loading of content faster, and so much more. A good SEO will help a site become more visible and top-ranked on free or organic search results.
What is PPC, and how does it work?
PPC means Pay Per Click. Pay-per-click has the same role as SEO: to attract customers to your site, except PPC is not free. PPC means that there are paid advertisements on search engines that will lead customers to sites advertised by them. They are displayed on a search engine and also use keywords as guidance for search engines. But the advertiser only pays for these advertisements when a customer clicks on them (and is directed to a site in question). Pay-per-click ads usually cost very little and have an enormous impact on website traffic. They are displayed when keywords are entered. PPC can provide good attendance to the website and help a product or a service be more visible. Still, the price you pay for PPC can vary from very cheap to more expensive, depending on which keywords you use. Competition on the internet is enormous, and some keywords are more frequently used. Those keywords cost more if you want your website to appear in the top search results.
How do SEO and PPC work together?
Even though it sounds that SEO and PPC do the same work but in different ways, and one is free while the other is paid for, they don’t cancel each other. They can do wonders when paired with a job to boost website visits. You may be asking yourself, “why pay for something you can get for free?” the answer is – you don’t. Even if SEO and PPC do the same thing, they are separate marketing tools, and each has a unique purpose. But when put together, they can help each other do the best job for your needs. Both SEO and PPC use keywords. If you use different SEO and PPC keywords, people who are seeing your SEO search results don’t see your PPC, as keywords do not point in the same direction. SEO is free, but SEO does need time to start doing its magic. You must earn your spot in the top search results. If you use PPC as well, it will begin to attract visitors to your site right away. PPC can help you work out SEO strategy the best way. PPC can show which keywords are most searched for, so you can optimize the content of your website to match that. Using SEO and PPC simultaneously helps better visibility of the search engine’s results. The top three spots on search engine results are usually PPC. If SEO brings your site to top visibility for organic searches, that means the site dominates both free and paid search results. Remember, organic search results and paid ads are not the same. Most search engines display paid ads in different fields than organic ones, which is why search engine optimization and pay-per-click work so well together.
Today’s business is not the same as it was only ten years ago. New technologies and shifting the focus of marketing to the internet demand new ways of attracting customers.
SEO and PPC are modern business tools; using them together can give the best possible results.
Do you know what prospects or clients say or think about your plumbing business?
Whether you have been in the plumbing industry for a while or a new brand just launching your services, it is important to listen to what people say about your business (either offline or online). Every plumbing company should have an online reputation management strategy to carefully monitor how other people perceive your brand. However, you cannot develop a strong plumbing brand overnight.
Creating a good plumbing reputation requires time and effort, sometimes taking several months or even years to build. On the flip side, even if you offer the best plumbing service in town, one negative review can demolish your good reputation instantly. Negative reviews or comments can spread fast like wildfire, and it is crucial to create a plan to react quickly to solve your client’s problem.
This post will help you know how to manage your plumbing brand’s reputation so you understand what people are saying about your business, including the bad, ugly and good. We will also discuss how to set your brand management crisis strategy for your company so you can react quickly to address any problem.
A good online reputation means clients trust you and the services you provide. Thus, they feel more comfortable booking jobs with your plumbing company, even though they have other plumbers around. Without further ado, let us dive into our post.
What is Online Reputation Management for plumbers?
Simply put, plumbing reputation management is the process of improving and controlling how your business is perceived by the public online or offline. It is increasingly becoming hard for plumbers to safeguard their own image online. Social media allows every Tom, Dick, and Harry to say anything about your brand, and it feels like there is nothing you can do about it.
But there is!
There are even experienced plumbing reputation management agencies, like Blackstorm Design +Marketing, whom you can pay to handle this for you.
In broader terms, online reputation management for plumbers comprises three core principles:
Maintaining and creating a consistent, public personal of your business or brand.
Analyzing and responding to client’s feedback
Subduing negative plumbing brand crises.
How does Online Reputation Management for Plumbers Work?
Two keys to any online reputation management strategy for plumbers. Plumbing company reputation management typically consists of the following tactics including the two main ones:
Monitor: Know what influencers, customers, and competitors say about your plumbing brand.
Respond: Take proactive measures to build a positive brand identity, and improve what prospects or clients say about your plumbing business.
Are you already doing this in your plumbing company? There is a likelihood you are not. We are going to discuss every aspect of managing the online reputation management of your plumbing company.
Here we go!
Tip #1: Monitor Your Online Reputation
The first step toward managing your online reputation is the most important. Without this, you cannot attain the rest. The idea here is based on the premise that you first hear what people say about you and then respond.
So, you first need to listen carefully.
What you monitor depends on where your plumbing business is present online. Do people talk about your plumbing brand on social media, on forums, or on review websites like Yelp or HomeAdvisor?
By researching the perception of your plumbing business on social media platforms, you will be able to identify the problematic aspects of your brand and improve them accordingly.
Tip #2: Develop a Response Plan
It is all good to understand what is being said about your plumbing brand online. In fact, it’s important. But how you are going to enhance your online reputation will be courtesy of the action you are going to take and the steps you take.
Nowadays, prospects or clients look at your online presence before they decide if they want to book a job with you. And among the most important parts of your online presence are user-generated reviews and your responses to those reviews.
Follow these crucial tips for creating a response plan:
Engage: Deciding to focus on your online presence is the initial step in making your online presence work for your plumbing company. Claim all of your plumbing company pages and turn notifications on so you are aware when clients are talking about your brand or sharing their experiences.
Be Prepared to Respond: Regardless of whether you agree with an online review or not, having a response plan implies you will respond to every review no matter what. Responding to a review doesn’t have to be a back and forth conversation between your plumbing business and the reviewer, but rather show off your best customer service practices to all future clients. Keep your response short, thank them for their feedback, and then take your conversation offline.
Be open to feedback: Having a strategy in place for responding to online reviews implies that you need to be open to gleaning learnings or insights from your clients who share their experiences online, negative or positive.
Usually, Take the High Road: Your response is a reflection of your plumbing company. The only worse problem than getting a bad review is pairing it with a heated or aggressive response. Use your feedback as a plumbing business owner to remain professional and respectful.
Tip #3: Handle Negative Reviews Delicately
What do you normally do when you get that one-star review rating? You can be tempted to brush it off or assume that it never happened and wish that it gets buried in the sea of happy clients.
But you can’t just ignore negative reviews. They are public and remain online probably forever.
Responding to online reviews allows you to clear the air. A recent study found out that over 80% of unhappy clients were worn out with the right response.
So what is the right strategy?
Respond in a friendly, polite, and professional manner.
Tip#4: Build on the Positives
Just as you should not ignore negative reviews, it pays to respond to positive reviews or comments. These are the reviews that actually improve your online reputation. Not only will you reward clients for saying nice things, but you will also motivate others to do the same.
So that’s simple. You appreciate clients for their kind reviews and hope they share your feedback with their network. But how can your plumbing business even generate more positive reviews?
Manage your online profiles actively: By managing your online review platforms like Yelp, Thumbtack, and HomeAdvisor you send signals to prospects or clients that you are responsible and trustworthy.
Simply ask for reviews: More than 70% of clients will leave a review if requested. Besides, most people will have a positive impression of a business that cares about the quality of the plumbing services they offer. So simply requesting reviews can enhance the customer’s sentiment toward a plumbing contractor.
Tip# 5: Monitor Your Results
The last step is actually to implement changes you have committed yourself to. Did you provide a client with a discount as an apology for poor service? You are investing in online reputation management because you want to safeguard it. More likely, you want to enhance it. So you need to monitor whether it’s working. If it’s not generating desired results, then you need to partner with an experienced reputation management agency like Blackstorm Design + Marketing.
Get Started with Plumbing Reputation Management Services from Blackstorm Design + Marketing Today
When it comes to finding innovative and new ways to install plumbing systems, prospects or clients only go to reliable plumbers they can trust. At Blackstorm Design + Marketing, we amplify the success stories of your former customers by sharing that with the internet, thus improving your credibility and trust to the top of the search engine results pages.
Leverage Blackstorm Design + Marketing plumbing marketing strategies to expand your client base. Regarding online reputation, we work to:
Get Your plumbing company noticed
With all the cutthroat competition out there, it is crucial to stand out from other plumbers online. Blackstorm Design + Marketing reputation management professionals dig in and identify what makes your plumbing company superior to others by displaying board certifications, success stories, and credentials-then doing what it takes to obtain those 5-star reviews to the top of the search engine results.
Homeowners want to find a plumber that is going to fix their pipes efficiently and quickly, so they regularly refer to friends, family, and online reviews for recommendations to identify which plumber is appropriate for them. So, we ensure that the highest number of positive reviews are boosted to the top of the search engine results so that your prospects can make an informed choice about who they will probably connect with and trust.
Showcase Your Attributes
Through content generation, PPC, social media, and web design, we promote what makes your plumbing company stand out and keep your brand message consistent across all platforms so that your customers can be assured that they might have an educated decision in getting the assistance they require.
Along with finding the right online review websites to promote your plumbing brand and creating regular messaging for your website and search engines, Blackstorm Design + Marketing reputation management professionals look at your social media platforms to see where we can prove to your followers that you an authority in your industry.
Put Trustworthy Sources at the top
After finding your glowing reviews, success stories, and reputable colleagues, our reputation management experts work tirelessly to get that information to the first page of the search engine results page by utilizing it in advertising, SEO content, and website creation efforts.
Plumbing GMB SEO Tips That Will Connect Your Business To Wallet Out Customers Looking For Your Services Online
The plumbing industry is extremely competitive, particularly when it comes to getting your services in front of clients when they need them. Nowadays, it is common for homeowners who need a plumber instantly to turn to the top listing on Google and work their way from there.
Google has shifted the way that customers search online by making it hassle-free for plumbing contractors to get discovered. Your plumbing website is still the main element of your marketing but Google has made it simpler to find your services from Google search results.
While havinga conversion-focused plumbing website, using Local Service Ads, and investing in online advertising are all crucial components of an internet marketing strategy, many plumbers tend to overlook Google My Business, a free tool given by Google.
Google My Business is all about making your plumbing services visible to prospects/clients online. To that end, we will provide a definitive guide for plumbing contractors who want to make the most out of their Google My Business profile. Keep reading to learn more about Google My Business marketing for plumbers.
What is Google My Business for Plumbers?
Previously known as Google Places,Google My Business is a free tool for plumbing companies and other businesses that promotes your website and company listing on Google Maps and Search results. More importantly, Google My Business is a way for new clients to find your company when searching for plumbing services online and can offer an effective way for you to obtain new clients. It helps you to display important information for your plumbing business like address, hours of operation, website, reviews, frequently asked questions, phone numbers, and more.
4 Reasons Why Every Plumbing Business Needs a Google My Business Profile
First things first: why should plumbers even bother with Google My Business in the first place? The simple answer is Google is visited almost62 billion times annually-more than any other website on the planet.
Google My Business is the go-to platform when you want to ensure your plumbing business performs well online. It is a tool offered by Google Search Engine to help plumbing company owners reach a wider audience in their local service area. Homeowners type in a search for a plumber near them, and Google offers a local plumbing company name, phone number, hours they open, and an URL link to the website. You want to be the very first plumbing business clients see when searching for a local plumber help, so you must make use of the Google My Business Profile.
There are plenty of reasons why Google My Business is crucial for plumbing contractors. Consider the following reasons for including Google My Business SEO in their plumbing marketing strategy:
1. Local SEO Control
The organic result following a local search for a plumbing company is at least three of the nearest plumbing contractors to a customer. If you want to outrank your competitors, then you need to be one of the prominent three results that show up. Google My Business will assist you to control what customers see when they use search engines, and the amount of information offered is up to you. The more prospects know, the more they are likely to trust your plumbing business, and the higher chance they will hire your company for their plumbing needs.
2. Obtaining Reviews
One of the most crucial aspects of obtaining a Google My Business Profile is the online reviews that will you will get. Homeowners will start talking about the quality of the plumbing services you offer will have a huge impact on how people perceive your company. There is a huge amount of trust pegged on online reviews, and a prospect is more likely to go with a business with customers talking online than one without any third-party opinions. But you need to be careful when responding to negative reviews.
When handling negative reviews, make sure to respond thoroughly and with much respect to the reviewer’s opinion. You want to offer a satisfactory response that addresses the pain points and shows your willingness to make things right. Once you obtain the hang of handling both negative and positive reviews, the entire Google My Business profile journey becomes much easier. You will be able to attract new customers while satisfying the existing ones.
3. Google Analysis
When you create a Google My Business profile, the process is free, and you can include as many locations as you want. Remember that every location needs that you include all the information and verify each one at a time. Every location will have its online reviews, and if you register sufficient locations, then that might entitle you to a discount. Google is always looking for spam, so you will be required to register your home address instead of putting a P.O. Box. This is for companies that offer services at client locations, and this address will not be availed to the public as you mark you don’t get clients at that address.
When a homeowner is frantically looking for an emergency plumber online while their basement gets flooded, they are less likely to scroll down to the bottom of a search page. That’s why having a Google My Business Profile is so crucial to your plumbing company.
4. Build Local Authority
You can count yourself as a local authority with your plumbing services, but an optimized Google My Business can alter the way people view your company.
This is particularly true if you craft consistent content that helps homeowners understand your plumbing services. Most people will search for local plumbers on Google by asking questions.
There is no denying the power of Google My Business for plumbers. It is one of the effective ways of growing your plumbing business, creating brand awareness, and generating plumbing leads online.
Interested in hooking new plumbing clients with GMB SEO services?
Understanding the Google My Business Plumbing Customer Journey
Google My Business for plumbing contractors and all the optimizations that go with starts with James.
James is new in town. He recently bought a new house last month. But James has a toilet clog problem. James has no idea what’s wrong with his toilet. And why should he? He’s not a licensed, professional, certified plumber like you are. So what does James do? He is going to do what every other James does across the nation. He conducts a local search for toilet repair on Google.
Up until now, James doesn’t know your plumbing company from a specific hole in the wall. He understands what his problem is- his toilet will be flooded because of a clogged sink- but he doesn’t know which plumber to call to repair it.
Eventually, James gets a couple of options. He sees a few local plumbing contractors and their Google My Business profiles. After scrolling below the fake plumbing GMBs, James comes across legit-looking companies and is now singing the Ghostbusters song: “Who are you gonna call?
At this stage, James could end up selecting a plumber who is going to rip him off or fail to complete the job. And James needs to report to work tomorrow early in the morning! He needs a qualified plumber, and he requires a plumber right now!
In 2022, your plumbing Google My Business listing is more crucial than that if it assists decide whether the client should or shouldn’t work with your plumbing business.
Now let’s discuss the plumbing customer buying journey and your role in helping clients make an informed decision:
They Don’t Know: A plumbing client conducts a quick search on Google. They don’t personally know you or the service you offer, and they are clueless about you or your competitors. Not only that, they don’t understand what makes your plumbing services stand out.
Pain Points: Your potential client has a problem but doesn’t have a clue on how to address it. They are definitely not calling you at this stage in the buying journey. But the more your Google My Business is visible online, the more your prospects will consider your plumbing company as she or he moves on to the next stage.
Solution: The plumbing client now understands the exact service they require, but they don’t know if your plumbing business offers it. How you optimize your plumbing GMB listing at this point is important. Do you have all your plumbing services filed out on your GMB? Make sure that you optimize everything to respond to any questions the clients might have.
Service: At this stage, the plumbing client understands what plumbing services you provide but isn’t sure what she or he needs. This is the decision-making time! Do they know what plumbing services you provide but aren’t fully convinced? This is where online reviews, Google questions, and responses are so crucial. Most clients will read your recent reviews online, and they will look at the answers and examine your content. If you aren’t analyzing your online reviews, replying to them, and learning from them, then you are leaving a bunch of dollars on the table.
Ready: Now the customer is ready to schedule a service with your company and wants an answer to this old age question: How much? Pricing is a topic we will handle another day. But at this point, your client is at the bottom of the sales funnel. And your plumbing company is ready to close the lead!
Tips to Optimize Your Google My Business Listing for Plumbers: Our Proven Bag of Tricks
Simply claiming your plumber GMB profile won’t cut it- to ensure that your listing pops us for relevant keywords in top rankings while converting browsers into paying customers, you require to optimize your plumbing business listing. Here are some steps you can take to optimize your plumbing GMB listing:
1. Use Your Operating/Legal Business Name
Your plumbing company name is one of the most crucial components of your Google My Business profile. It is essential that you follow Google’s best practices when it comes to the company name you use in your plumbing GMB listing.
You can use several blackhat tricks to game the system to achieve great rankings. Don’t do them. One thing plumbers try and do is place the location of their GMB profile. For instance, Dan owns a plumbing business, and the legal name of his company is Dan’s plumbing. Dan services Murfreesboro, TN area. The name he utilizes in his GMB listing should be Dan’s plumbing, not Dan’s plumbing in Murfreesboro.
If the name of the region or city you serve is part of your legal company name, then you need to incorporate it by all means. But if your registered name doesn’t include the name of the city or area you service, don’t add it to the name in your GMB profile. This strategy may get you short-term results, but it can get your listing suspended by Google.
2. Choose the Right Primary Category
One of the most common blunders we see plumbers make with their Google My Business listing is not choosing the right primary category. This is because the categories you select for plumbing GMB profile can assist Google to connect your business to clients based on what they are looking for online. There are two kinds of categories- secondary categories and primary categories, and you choose your secondary and primary categories from a predefined list.
You must select the right primary category. In the case of a plumbing business, the primary category you choose should be “plumber.”
If you offer more than just plumbing services for instance, electrical or HVAC, you can add these as secondary categories-“Electrician” and “HVAC Contractor”. There are other categories you may want to consider depending on the services you offer.
Whatever your primary plumbing service, put it as your primary category. If HVAC is your main service and plumbing is secondary, then define those categories accordingly.
When it comes to displaying plumbing-related queries, our analysis shows a clear winner; more than 90% of businesses used plumbing or plumber as their primary category.
3. Focused Plumbing Marketing: Define Your Service Areas
Another crucial section to complete is the service area section of the GMB profile. Service areas are a very crucial field to fill out, and here is a good place to list all the states or cities your plumbing company is servicing. By adding a city to the service area section, you are allowing Google to understand that your business is ready to service clients in these cities, and this is where your GMB listing will be popping up. For instance, if you offer plumber services and you select Murfreesboro, TN as your service area, your profile can pop up whenever residents in Murfreesboro search for “plumbing services”.
Don’t add cities that you are planning to service later, as this will reduce the overall quality and accuracy of your plumbing GMB listing. You can include such cities in the future when you will be ready to send your crew to those areas.
4. Hours of Operation (+Special hours)
Hours of operation allow your prospects to know whether you are open for service on holidays and weekends. It is extremely crucial to list opening and closing hours as accurately as possible and typically update your special hours, letting your clients know whether you are closed or open on specific days (Mother’s Day, Christmas Eve, etc.).
The secret here is to always keep track of the upcoming public holidays and update your profile accordingly.
5. Complete your Plumbing Company Description
The description is an area in your profile where you need to target those “money search terms” about your plumbing company. You have more than 750 characters to convince clients more about your plumbing company or services. Avoid stuffing keywords here. Always keep your potential clients in mind when filling out this section.
The primary keywords to use here are “City +yourservices” use the keywords as naturally as possible.
As a rule of thumb, always follow the Google Business description best practices when completing this section.
Let clients understand why they should hire you over other plumbers in the area, how long you have been in the business, the plumbing services you offer, and more while focusing on competitive keywords.
Don’t add any HTML codes or links in the business description area. At the end of your description, let clients know how they book a plumbing service appointment. Do they fill out a form or call your company? What hours should they expect to get their phone calls answered by your team?
6. Have a Well-Designed Plumbing Website
Your plumber website is important for internet marketing; it’s where prospects go to learn more about your plumbing company, meet your crew and see if you provide the plumbing services you are searching for. Best of all, your plumbing website helps your GMB rank higher for target Google searches and with your defined service area.
According to our analysis, almost 60% of plumbing contractors link to their website from the GMB listing. So having a professionally designed plumbing website will help in your GMB optimization efforts.
If you require any help with designing and developing your plumbing website, schedule a no-obligation session with one of our growth coaches for assistance.
7. Provide Your Phone Number
Your phone number is another crucial element of your plumbing Google My Business listing. It is prominently displayed on your GMB listing and helps clients contact your company directly even without visiting your site. This is particularly true if customers are accessing your GMB profile on a mobile device such as a smartphone. All they need to do is click your phone number to contact your plumbing business. It is convenient and quick for customers. The opposite is true, it can be frustrating as a homeowner if you are trying to call a plumbing contractor, but you can’t easily and quickly find their company’s phone number.
8. Get and Respond to all Online Reviews
In the modern plumbing landscape, online reviews can break or make your business. They are like word-of-mouth recommendations from family or friends to new customers who consider your company for hire, and most homeowners are willing to use your plumbing services after seeing tons of positive reviews.
Besides such reviews assisting your company to make a great initial impression, they also assist you to rank higher on Google because of the relevant keywords used in every review. The more positive reviews your plumbing business has, the more potential clients will want to do business with your plumbing company. That said, it is important to be generating positive reviews every day to keep your plumbing business on top.
The good news is that obtaining such reviews isn’t hard. You can either request reviews from clients whom you have already worked with before or utilize follow-up calls or emails.
The reviews on your plumbing GMB profile can influence whether a homeowner will do business with your company or not. Here are some crucial facts about reviews:
More than 80% of customers read reviews for plumbing businesses
The average client reads about 10 reviews before feeling they can trust the business
0% of clients said that they judge a business depending on how it responds to reviews
That’s why it is crucial to respond to each review you obtain to introduce great keywords that will help your listing rank.
9. List Your Plumbing Services
Although this section in your plumbing GMB profile is optional, you can include all the plumbing services you provide in the part of the service. You can add the price, a description, and a service name for every service.
Unlike products that are shown as part of your GMB listing, plumbing services are only visible on mobile devices. While the visibility of services is restricted, we highly recommend you include services in your GMB profile. Including services is a great way to differentiate your plumbing company from your competitors and can help to boost your local search rankings.
10. Upload More Photos
Google has previously stated that “Businesses with photos receive 35% more clicks to their website than businesses that don’t have photos. As you can see, having more photos in your GMB listing will make Google rank your site higher and gives clients more ways to know about your plumbing business and become comfortable with you as a plumbing service company.
One of the best photos on your GMB profile is those given by customers. Therefore, you should encourage your happy clients to add photos of your recently completed jobs. Client-added photos make prospects feel at ease with hiring you and become confident in your service offerings.
11. Questions and Answers
Google My Business helps users to respond to your plumbing company. It is best to answer these questions accurately and comprehensively.
12. Add Highlights
Highlights help you tell people about your plumbing business’s specific attributes or services. Including them can assist you to stand out from other plumbers in the area.
13. Complete Every Section
The most crucial thing for you to do is to entirely fill out each section available on the profile so that search engines understand your plumbing business and understand what is right to display online. These details include:
Services you offer
Hours of Operation
Question and Answers
It is crucial that the information shown for your plumbing business is accurate and matches the information displayed across the web. Be thorough with each detail as Google will favor listings with more details when deciding how to rank your profile amongst other plumbing contractors.
Frequently Asked Questions on Plumbing GMB Listing
What are the steps to take to set up your plumbing GMB Profile?
Login to Google Business Profile Manager
Add your plumbing company
Enter your location
Complete your contact information
Verify your business
Customize your profile
How do you get your plumbing company to show up on the first page of Google?
If your goal is to achieve top rankings on Google, then you should do the following:
Use the right keywords
Develop a good local search engine strategy
Focus on creating high-quality plumbing content
Use social media to promote your business
How do you optimize your plumbing Google My Business listing?
Some of the things your plumbing company can do to get the most out of your Google My Business Profile include: selecting a specific and relevant category, uploading quality photos, using your phone number, and completing each section of your profile with accurate and correct details.
Generate More Leads with Our Plumbing GMB SEO Services
Running a plumbing business is hard and time-consuming, even without thinking about your online strategy. You just want to become a plumber, not spend all your time creating an online presence that may be a waste of your advertising dollars.
Save time and concentrate on what matters most by putting your plumbing local SEO strategy in the hands of experienced internet marketing experts. We are a dedicated team that requires a huge, untapped market with tried and proven strategies, a results-driven mentality, and many years of experience helping home service contractors across the US.
Plumbing Reputation Management: What It Is And Why It Matters To Your Plumbing Business
Today, most businesses and consumers scour the internet to find a trustworthy, reliable plumber reputed for offering superior services. According to research, more than 80% of consumers believe in online reviews as much as recommendations from family and friends.
As you know, when a kitchen pipe or a bathroom bursts, the homeowner needs to find a reliable plumbing contractor stat. And where do you think that they turn to find a plumber in their neighborhood that can come and fix it quickly? The search engines like Google or Bing.
There are over 50K searches online performed every month on Google by users typing in the keyword “plumber” into the search bars and an extra 14k consumers searching “plumber near me” (and more searches looking for “emergency plumber”) keyword. So, as a local plumbing business in the area, you must do everything possible to show up on top of the search engine result pages.
As a plumber, the internet should assist you to generate new leads easily, but if you aren’t vigilant, it can instantly ruin your business. This is why it’s so crucial for plumbers to know why online reputation management matters and how to engage with prospects or clients online.
Without further ado, let us dive in!
What is Online Reputation Management for Plumbers?
Reputation management is the process of monitoring and improving what prospects or clients are saying about your plumbing business online. It is a strategy that involves molding and monitoring your plumbing business’s internet reputation.
Multiple strategies are used to improve your company’s reputation, including content development, search engine optimization, social media management, monitoring, review management and acquisition, and competitor monitoring to maintain a positive brand image.
Why is Plumbing Reputation Management Important?
Maintaining a positive online reputation is necessary for your plumbing business with the increasing popularity of third-party reviews sites, social media, blogs, and other online platforms.
Your plumbing business needs to identify with what is said about it online and how they can improve clients perceive them negatively.
The importance of reputation management cannot be overemphasized for plumbing contractors. Here are some reasons that would clearly show why a plumbing company owner should take online reputation seriously.
Most Businesses and Homeowners Care About Online Reviews
A huge percentage of business owners and homeowners are concerned about online reviews. In fact, most of them regard online reviews highly when looking for plumbers as they do with recommendations from family and friends. Most homeowners considering starting a home remodeling project go from searching ideas online to look for a plumbing contractor online. So, does a plumbing business have a way to manage online reviews that your potential customers see?
Do you have a process or strategy in place? What if you find bad reviews connected to your plumbing company unjustified? If so, you urgently need a reputation repair for your plumbing company because almost 80% of potential customers who see less-than-stellar reviews about your business will click off to another plumbing website within a blink of an eye.
Higher Search Engine Results Rankings
Online reviews can have a huge impact on your plumbing SEO strategy. This is because search engine algorithms know that clients place a lot of emphasis on online reviews of the plumbing company when making a hiring decision. Hence, a plumber who invests time and effort to handle their online reputation gets rewarded with higher SEO visibility.
Online Reputation Management Helps to Build Trust and Credibility
Online reviews are not all about pleasing the Google or Bing algorithm, and it revolves around the way people perceive your plumbing business. With many consumers trusting online reviews (just like they do with personal recommendations from friends and family), getting clients’ trust is essential. Every plumber understands that a company’s reputation is important to its survival. Once the trust of the clients is obtained, the existing client would speak about your plumbing company to others.
A lot of emphasis is put on online reviews for homeowners or business owners to decide whether to trust your plumbing company or not. A good plumbing reputation implies that your company is deemed more credible than other plumbers in the area.
Higher Revenues and Sales
Before making a decision to use your plumbing services, homeowners tend to search on Google for a reliable plumber near them. And before they hire a specific plumber, they go through online reviews to see what other people say about them and their services.
Plumbers with tons of positive reviews always attract more clients. Plumbing companies that are perceived negatively or have a lot of lousy reviews miss out on huge opportunities and profits. That’s why your plumbing business should strive to have a lot of positive reviews.
Plumbing Reputation Management Helps You Build a Professional Image
Having a successful plumbing brand image is a very essential marketing tool for a business because it will be used to convince prospects or clients to use your plumbing services.
Potential and existing clients would attempt to learn a plumbing business differentiation by searching the name on Google. Since prospects don’t have a good idea about your business, they will search for the information available online and help them make a hiring decision. Hence, if a prospect finds a negative reputation, they won’t hire you for plumbing services. So, it would be advisable for your plumbing business to eliminate negative online reputation, if any.
Shows Customers That You Care
Monitoring what people say about your plumbing business online and responding to positive and negative reviews shows them that you care. Naturally, all plumbers would expect to get positive reviews only, which are easier to handle. However, negative reviews can prove beneficial to your plumbing company in the long term. They are a source of invaluable response-consider what people say and repair the issues. Never ignore negative reviews as they may cause a social media crisis. Responding to negative and positive reviews will help you build good relationships with clients.
What are the Key Elements of Online Reputation Management for Plumbers?
We live in a digital world where people constantly communicate through the internet, blogs, forums, wikis, and telecommunications in general.
In fact, we perceive online reviews as the fundamental building blocks of your plumbing company. Many businesses and homeowners first consult with trusted online review platforms such as Google or Yelp before making a hiring decision.
Knowing, monitoring, and attempting to control how people perceive your plumbing business on the internet is referred to as Online Reputation Management (ORM).
Here are some important elements to managing the online reputation of your plumbing business:
1. Online Reviews Acquisition and Monitoring
Nowadays, online reviews have become a reliable source of information that displays your plumbing brand, authority, and integrity. Reading online reviews is now an important part that informs their hiring behavior for many homeowners. Although plumbing contractors traditionally advertised through word-of-mouth, online review management is an important (and now unavoidable) aspect of internet marketing for plumbers.
If your business isn’t getting quality reviews from your satisfied clients, you are missing a lot of opportunities. Plumbing company reviews are a great addition to your plumbing website and appeal to potential customers and search engines alike.
The Major plumbing business review sites-platforms-such as Yelp, Facebook, Angie’s List, and Google My Business Listing –are full of consumer activity. Monitoring these online review websites is an important element of maintaining and managing your plumbing business’s online reputation.
But how do you get online reviews for your plumbing company? Here are our proven strategies:
Simply request (the right way): more than 70% of satisfied clients will give a review if asked. Most people will have a great positive impression of a plumbing business that cares about the quality of plumbing services they offer. So simply requesting feedback can instantly enhance the overall sentiment toward a plumber.
Offer Incentives: Providing symbolic, small bonuses for leaving an online review can go a long way. Even as crucial as client incentives are staff incentives. Offering a reward or bonus to every service crew whose client leaves a pleasant review is not only an awesome way to motivate your employees to offer excellent client service but also make sure your employees never forget to remind clients to leave reviews online.
Make it easy for clients to review your business: Unless you have offered an amazing service or worked with a great client, clients don’t always seek out ways to leave positive online reviews. To encourage them to review your business, you must make it easy for them to complete this crucial step.
2. Monitor and Respond to Online Plumbing Reviews
Every plumbing contractor loves tons of positive reviews on their business website or a review platform such as Angie’s List or Yelp. But the presence of a well-written positive review still needs your action. Following up with positive reviews builds customer loyalty and improves client satisfaction rates. Any plumber who has been in the industry for long knows that occasional negative reviews are inevitable. What differentiates those plumbing businesses is how they monitor and respond to them. Your responses to online plumbing reviews should be:
Professional: Polite in tone, grammatically correct, and establishing a customer-first attitude.
Solution-Oriented: Focus on resolving the problems at hand, that doesn’t imply automatic reimbursement to please the review but can involve some offers or discounts based on the issue.
Transparent: if mistakes were committed on your end, take responsibility, it will assist to humanize your plumbing brand and earn other clients’ trust.
As a plumbing company owner, negative online reviews are an integral part of your reputation management process. Instead of perceiving them like a death sentence for your plumbing business, change your thinking and see them as opportunities to resolve the current problem and to establish a positive reputation online.
3. Social Media Monitoring
Social media is a great tool that you can use to manage your plumbing company’s online reputation. Social media platforms can help you establish credibility, trust and puts your business in good standing within the plumbing industry.
They provide one of the most effective ways to connect or communicate with your potential clients. If prospects comment on your post, make sure that you respond to them with helpful information. Satisfied clients will typically share your posts to a larger audience and thus boosting your reputation online.
Social media monitoring offers a look at what your target audience has to say about you, your competitors, and the plumbing market, in general, there is a lot of activity on social media nowadays.
Monitoring this activity can help you understand your clients better and gives you details to enhance your plumbing marketing strategy, stay on top of competitors, build relationships and generate plumbing leads.
4. Deleting Negative Reviews
Sometimes you need to request your web host provider to remove a nasty review on your plumbing website. Normally, they will comply if the review is malicious.
Shout out and let your concerns be heard. Write a post to explain what happened, post it on your blog, send it to a review site, and let your concerns known publicly.
Make Your Plumbing Reputation Management Easy with Blackstorm Design +Marketing Today
Plumbing contractors who have been in the industry for long will typically have a long list of customers who have possibly reviews on various platforms, such as Yelp, Angie’s List, Google, and Facebook. Blackstorm Design + Marketing can assist you to keep track of where your plumbing reputation is by combining them all in a centralized place.
Leverage our online plumbing reputation management solutions to grow your customer base. Regarding your online reputation, our experts will work to:
Get Your Plumbing Company Noticed
With all the stiff competition in the plumbing industry out there, it’s crucial to stay ahead of the competition. Our online reputation management specialists will analyze what makes your plumbing company unique to others by showcasing your credentials, success stories, and board certifications. Then, our team will do whatever it takes to obtain those 5-star reviews and ranking #1 on the search engine result pages.
Emphasize Online Reviews
Homeowners want to find a plumber that will fix their problems efficiently and quickly, so they regularly turn to friends, family, and online reviews for recommendations and advice to identify which plumber is suitable for them. So, ensure that most of your positive reviews are boosted to the top of search engine results pages to help your prospects decide which plumber they are likely to work with and trust.
Highlight Your Unique Selling Proposition
Through content creation, PPC ad campaigns, social media advertising, and retargeting, we promote what makes your plumbing business stand out while maintaining consistent messaging across all platforms so that your clients can rest easy knowing that they have made the right choice in outsourcing your plumbing services.
Along with identifying the appropriate review websites to promote your plumbing services and create consistent brand messaging for your website and search engines, our online reputation management specialists examine your social media platforms to see where we can position you as an expert in the plumbing industry.
Want to find out more about our online reputation management services for plumbers?
As part of a comprehensive internet marketing strategy, online review management can help to improve your company’s authority and awareness. It has never been simple to take charge of your company’s online reputation, and with some assistance from Blackstorm Design + Marketing, you can instantly get the positive reputation you have always wanted.
Give prospects or clients a reason why they should choose your plumbing company instead of other plumbers in the area.
With more than 500,000 plumbers in the US, you must differentiate your company with a unique selling proposition to book more service appointments and get more leads. Not differentiating your plumbing services is something that can adversely affect your business, and it is a scary scenario when new plumbers fail to allocate enough energy and time to make their company stand out from the competition.
One of the most difficult but not impossible tasks for a plumber is identifying their point of uniqueness in the market. Why should a prospect or client book jobs with your plumbing business instead of tons of other plumbers advertising the same services? The solution? You need to develop a unique value proposition that represents your HVAC or plumbing business.
Without further ado, let us dive in!
What is a plumbing Unique Selling Proposition?
As a plumber, you need to provide something special to be successful in your business. Your unique selling proposition is the solitary aspect of your plumbing business that will distinguish it from all other plumbers that may be providing the same service. It is a simple expression of why you are unique, better, and different than other plumbers.
Plumbing USP is one of the most important rules of effective advertising or marketing that have withstood the test of time over the decades. It is something that you should include in every piece of marketing collateral that your business uses, and you should never attempt to advertise without it.
Why Is a Unique Selling Proposition Crucial to your Plumbing Marketing Strategy?
Your plumbing USP is crucial because it differentiates your business from the competition, and it is the key to retaining loyal paying clients and winning new business. That said, your USP should be concise, clear, and easy for potential clients to understand.
If you invest time and effort in crafting a compelling USP, you can utilize it across all of your internet marketing communications, business branding, and interactions. When properly paired with your mission statement, you can offer a lot of clarity to your plumbing company model, what you do and why you do it.
When revising or creating your plumbing company’s USP, consider these important factors:
Your target market: who are you targeting, and what desires or needs do they have?
What makes your plumbing business unique: what are your strengths, and how can you capitalize on them?
The advantages customers can get by doing business with you: Consider the value you provide to clients that they can’t find with other plumbers
How do you convey your plumbing USP: what slogans or materials will you utilize to get your brand message across your physical or online marketing collateral?
Focusing on your target audience, analyzing your competitors, and examining what you have to provide as a part and parcel of your unique selling proposition.
Developing a unique selling proposition isn’t easy, but it’s worth the time and effort. When done properly, it will help you attract new leads or clients, set your business from the competition, and convey the value you provide.
10 Brilliant Ways to Hone a Unique Value Proposition for Your Plumbing Business
While developing a unique selling proposition can be a daunting task, it is important for your plumbing business to find ways of standing out from the competition.
There is no one-size-fits-all strategy for developing a unique selling proposition, but there are some important steps you can take to create an effective USP for your plumbing business:
1. Identify Your Target Market and Conduct Comprehensive Market Research
Before you can even begin marketing your plumbing services, you need to understand your target audience or market.
Who are you attempting to reach or serve? Are they commercial or residential? Do you want to focus on a specific geographical area? How old are your clients? What is their average household income?
These are some of the questions that will assist you to understand your target market. That implies identifying what benefits your clients are searching for.
Many plumbers don’t know that creating a USP isn’t about coming up with something new. It is about discovering what makes your plumbing business unique and concentrating on those advantages for your target market. In this crucial step, you have to remain as specific as possible.
Define a plumbing market you want to focus on
If you are a plumber advertising your services, targeting any homeowner who needs help with toilet repair in the universe is too vague, bland, or too broad to work optimally.
It can be daunting to pick a direction if your plumbing marketing has embraced a general approach before. Evaluate your skills, unmet needs you identified during market research, and gaps among your competitors.
Here are some examples of an ideal client that a plumbing contractor might identify:
Real estate agents
Other home service contractors
Once you understand who your target market is, it is time to do some additional research to know which benefits they are searching for. This can include interviews, online forums, and interviews.
What are the specific issues or pain points that your target audience/market is experiencing? What are they searching for in plumbing service to meet these needs or solve these problems?
You can also do some of this research online or ask your target audience directly through interviews and surveys.
2. Identify Your Plumbing Specialty
Identify your research and competition what they are offering.
It’s not just enough to understand what your target audience or market wants.
You can’t promote your plumbing services without understanding what makes them unique.
And you won’t be able to develop a compelling USP. If you don’t understand who your competitors are, and how they are different from your business.
Your competitors could be indirect or direct. To find out, you need to do some research online as well as speak to people in your target audience.
Here are some factors to consider as you research your competitors:
Who are your major competitors?
What plumbing services do they provide?
What is their USP?
Is it working? How do people perceive them?
Finding answers to these questions will help you have a good understanding of what your competitors are doing and how you can differentiate your plumbing business.
3. Develop Your Brand Message and Point Your Unique Selling Proposition
Now that you know who your target market is, what they need, and how you can offer better services than your competitors, you can begin together with your unique selling proposition.
Develop Your Messaging
Your brand message should be relevant and clear to your target market, and it should also be unique from what your competitors are providing.
Identify the key differentiator or main benefit you offer
Select one or two differentiators that can distinguish your business from the competition. You may have discovered several options, and you need to choose which value proposition appeals most and meets your target market needs best. This could be a solution to a specific plumbing problem or unbeatable service charges.
Convey it in a way that’s to the point and simple
During your marketing research, don’t attempt to cram in every differentiator or benefit you have identified. The ideal plumbing USP should fit in a single sentence, and it is a great tool that attracts attention and cuts above the noise.
Ensure that your brand message is relevant to your target market
Don’t try to appeal to every prospect- it will be impossible and can sometimes cause bland messaging. Your brand message works best when you talk your target market’s language from the onset.
Focus on what makes your plumbing business unique
Remember those key differentiators that distinguish you from the competition.
Position Your Plumbing USP to Discuss Benefits for Potential Clients
Highlight the advantages of doing business with you that appeal to your target clients.
Simply put, market positioning is a process that seeks to establish your plumbing brand image and identity in the minds of target clients.
It revolves about determining how you want clients to perceive your business and later fulfilling that promise. If done properly, this can be more effective in increasing sales or obtaining market share.
Here are some strategies to help you out:
Highlight the benefits of booking service appointments with you: Don’t concentrate on the features. What is in for the client?
Be specific: Avoid vague statements like “we are the cheapest” or “we’re the best”. You need to be more articulate about why clients should care and why your plumbing company is unique.
Use Powerful imagery and strong language: You have two or three seconds to attract attention in a crowded plumbing market. Utilize emotive language to drive your brand message home.
Make it easy for prospects to understand your USP: Use straightforward, simple language that holds a punch. The advantage of doing business with you should be instantly clear to potential clients. Don’t attain a concise USP depending on the abstract, idiomatic expressions.
Make it believable: clients aren’t going to trust you if you make far-fetched claims or ones that are impossible to achieve.
Support your USP with proof: If you can support your plumbing USP with data, testimonials, or facts in the surrounding copy, you will assist clients to feel confident that you are truly unique from the competition.
4. A Strong Unique Selling Proposition is Concise & Clear
Keep it sweet, short, and straight to the point.
A strong unique selling proposition should be concise and clear so that your target audience can understand what you are offering and how it can benefit them. Here are some tips for making your unique selling point clear:
Consider your USP as a memorable slogan or tagline: Taglines and USPs are different entities, but how difficult would it be to create one from your USP?
Use active voice: Active voice is more precise and direct, which implies it takes less thought to know. Passive voice also tends to be more complicated, making it easy to eliminate unnecessary words.
Use Positive language that tells your target market what they obtain from using your plumbing services rather than what they stand to lose.
Eliminate any qualifiers: (“better than”, “almost”, etc.) from your plumbing USP so that it is as confident and strong as possible.
Make it unique: If your brand message positioning conveys your differentiators using jargon in the plumbing industry, it won’t be memorable or clear.
5. Define Your Unique Selling Point
To be successful in your plumbing business, you need to provide something special. Your USP could be in any aspect of your plumbing business. Some plumbing companies USPS are:
Qualified local expert
Specialists in bathroom and kitchen fitting
No call out charge
Free estimate/ consultation
No job too small or too big
Once you have discovered your unique selling proposition, you can craft your plumber marketing around your specialty.
6. Optimize Your Plumbing Website for SEO
Your plumbing web design should be visually appealing as well as functional. Each webpage must be user-friendly with clear page links and clear headings so clients can find what they are searching for easily and quickly.
Here are a few tips to optimize your plumbing company website to add value to your plumbing website and keep those qualified leads coming in.
Claim your local business listings on Yelp, Google My Business, and other directories where your business may show up.
Use relevant keywords for your plumbing business
Create a public company blog
7. Manage Your Online Reviews
As plumbers, online client reviews are crucial for your online reputation management. Prospects will read through many reviews before deciding to book jobs with your plumbing company. Even in emergency scenarios, homeowners will request for recommendations from their family or friends, or typically on social media. A satisfied client will pass on their narrative of exceptional customer service.
Inviting every customer to review your plumbing business after service should be a standard business practice. With most consumers depending heavily on reviews to find local home service contractors like you, having a steady volume of online reviews on platforms like Facebook, Google, and Yelp is important.
Reviews are endorsements that help your plumbing company stand out from other plumbers online. Invitations to review instantly upon completing a specific project are crucial, and you can add a link to your email to help you get an online review.
8. Community Marketing
There is nothing more effective for a plumbing business that participating in crucial activities for the community. Join community events, get involved in local drives and charity, sponsor a local sports team and establish social contacts with your community.
Secondly, you can utilize local targeted paid ads: Pay-Per-Click (PPC) advertising only seen by prospects or clients in your local area drives more revenue than it costs. Social media utilize search-based advertising. Anyone in your service area using specific keywords, for instance, “leak” or “plumber” will come across your ad immediately when they require it.
Lastly, giving away some branded stuff will help prospects remember your brand name longer, especially when they need your plumbing services.
9. Promote your Plumbing USP
Spreading the word out there about what makes your plumbing business different.
Ensure your plumbing website, social media, and other marketing materials highlight your USP and inform the core for their overall message.
Discuss it in your sales conservations, and be prepared to explain why it matters to potential clients. If you can’t show what makes your company special, it will be difficult for clients to notice the value.
Develop an elevator pitch that explains why prospects should book jobs instead of your competitors
A plumbing USP is an integral part of your elevator pitch. If you can easily show what makes you different, you will be better placed to get more leads online.
Your elevator pitch should be candid enough that it can be communicated from memory but allows for more information about your plumbing business.
Create a plumbing tagline that sums up your USP in a memorable and catchy way.
A tagline is a memorable, short phrase that conveys the key advantage of your plumbing brand. A clearly-defined USP drives a great tagline. A good plumbing tagline can be the difference between a marketing campaign that falls flat and one that succeeds.
Create marketing materials that help to support your USP.
Every touchpoint should try to reinforce what makes your business different from your competitors, from your client support templates to your landing page. Your plumbing marketing materials should be visually appealing, seamless to navigate, and easy to understand.
There are multiple ways to promote your unique selling propositions. Be creative and think of ways of coming up with unique ways to spread the brand message out there.
10. Talk to your team about your USP
Make sure every employee on your team, from service technicians, and client service to plumbing sales, knows about your unique selling proposition. They should be able to explain it confidently and clearly to potential clients. Invest in training them so they can effectively articulate your USP and close more sales.
Make your USP part of your brand identity
Your plumbing USP should be an integral part of your brand identity. Thus, it should inform everything; from brand messaging, content marketing, email marketing, landing pages, and beyond.
Consistency is crucial when it comes to plumbing branding. If your USP changes with every plumbing campaign, prospects will get confused and lose trust in your business.
Your unique selling point should be an integral part of your plumbing marketing and branding efforts. It should be showcased in everything you do, from your marketing, customer service, and words used to interact with your customers.
Keep your brand message consistent across all channels. Have a concise, clear message that you attach throughout your content marketing, website, marketing materials, and other client-facing communications.
Remember, consistency is crucial for establishing a successful brand identity.
Frequently Asked Questions on Plumbing USP
What do you mean by USP?
A unique selling proposition (also known as a unique selling point) is the essence of what your plumbing service is better than that of your competitors. In internet marketing, communicating your USP quickly and clearly is one of the ways of getting prospects to convert to your site.
What should be included in a plumbing USP?
A good USP for your plumbing business should define your target market, discuss the problem you solve, explain the distinctive benefits your services offer, define your promise and cut it down.
What are the benefits of having a USP in your plumbing business?
There are several advantages that your plumbing business can enjoy using a USP including higher revenue, having a clear differentiation, simpler selling, and loyal clients.
Now that you know the keys to develop a stellar plumbing unique selling proposition, it’s time to get to work. Follow the tips discussed above and ensure you stay focused on delivering a brand message that resonates with your clients. Consistency is key when it comes to branding your plumbing business, so make sure that you include the USP in all your marketing efforts.
Read on to learn the best PPC and SEO Plumbing Keywords for your campaign
If you operate a plumbing business and want to improve your local market visibility through PPC or SEO, you will be required to appear for keywords that homeowners are looking for.
When optimizing your plumbing website for local search, one of the most crucial decisions you (or your internet marketing agency) should make is what search terms or keywords you want to optimize for.
Luckily, there are potentially hundreds of keywords that you can choose.
If you select the right keywords, that could imply your phones are ringing off while you are getting a lot of $$$.
Without the right plumbing keywords, you can’t get clients for your plumbing business online. It is crucial to advertise or rank for the right keywords so that you can obtain targeted clients and close a sale.
The keywords you use throughout your plumbing websites can help you rank higher in local search engine results pages and offer your business increased client traffic, better online visibility, and more plumbing leads.
While it might appear like a simple task of just putting a couple of search terms and the go-ahead to craft content, the sad reality is that other plumbing contractors in your area are implementing comprehensive keywords into their plumbing SEO strategy. You must invest in keyword research to obtain a competitive advantage over other plumbers online.
Without further ado, let’s dive into our topic.
What are Plumbing Keywords?
Keywords are phrases or terms that internet users look for on search engines like Bing or Google. When more homeowners look for the same phrase (or its variation), it becomes known as a high-volume keyword. You can measure the volume of a plumbing keyword using tools like Ahrefs, MOZ keyword explorer, or SEMrush.
What are the Different Types of Plumbing Keywords Available?
Do you know that there are three different types of plumbing keywords that you can select from for your business?
These three kinds are long-tail keywords, trophy keywords, and LSI keywords. Let us discuss in detail these three types to assist you in understanding how to select search terms for your plumbing business.
Short-tail plumbing Keywords
Short tail keywords for your plumbing business are characterized by their high value among all keywords associated with your business. If you operate in Murfreesboro, your trophy or short-tail keywords would be “Murfreesboro plumbing” or “plumbing Murfreesboro”.
It typically combines the industry which you are operating from plus the city name of your service area.
In this case, the other short tail plumbing keywords can be “Plumbing Contractor Murfreesboro” or “plumbing repair Murfreesboro”. It is based on the value attached to the keyword. You need to calculate the value of each plumbing keyword, and the top five can be regarded as trophy keywords.
LSI Plumbing Keywords
LSI is a synonym for Latent Semantic Indexing. Search engines like Google show relevant search results. It implies that the same plumbing keyword can be tweaked according to the homeowner to find the plumbing companies or any other service businesses. That’s why; it takes into account the LSI plumbing keywords you use. LSI keywords in the case of a plumbing business, can incorporate keywords:
Best rated plumbing contractors in Murfreesboro, TN
Plumbing repair in Murfreesboro
And so on.
When searching for a particular plumbing service, long-tail plumbing keywords are general terms that homeowners look for. Although they may not have a high volume like short keywords (such as plumber near me), they rank easily and convert at a higher rate. This implies that focusing on long-tail keywords can lead to sales for your plumbing business.
Blackstorm Design + Marketing has many years of advertising and internet marketing experience incorporating SEO strategies such as keyword research, so your plumbing website has a higher ranking on search engines. While we provide keyword research and strategy to increase plumbing SEO, we want our plumbing clients to understand what keywords can assist them to get on top of search engine results.
Most Popular Plumbing Service Keyword Formats
Another thing to mention here is that you would want to ensure you use these search terms with variations of your service area city name as illustrated below:
Your City + Plumbing
Your City + plumber
Your City + Water heaters
Your City + Leak detection
Your City + drain cleaning
Your City + water heater repair
Your City + plumbing contractor
Your City + water heater Installation
Your City + commercial plumber
Your City + clogged toilet repair
Your City + residential plumber
Your City + repipe
Top 30 Most Searched Plumbing Keywords for SEO
Emergency plumber 40, 500
Plumbing services 40, 500
Water heater repair 27100
Plumbing companies 22200
Water heater replacement 18000
Plumbing contractors 9900
Sewer cleaning 9900
Toilet repair 8100
Sewer cleanout 6600
24-hour plumbing service 2900
Gas repair 2900
Drain repair 2400
Sewer inspection 2400
Plumbing installation 1600
Hot water repairs 1600
Local plumbers in my area 880
Clogged drain 3600
Leaky faucet 2900
Sewer pipe 1600
Clogged sink 2400
Toilet installation 2400
Commercial plumbing 1600
Garbage disposal installation 2900
Water pressure 4400
Tankless water heater 6600
Backup sump pump 1600
Electric water heater 18100
Hot water plumber 1000
Where Should You Use These Plumbing Keywords?
To get your plumbing website to appear for these search terms, it will be essential to craft a thorough set of service pages focusing on that primary keyword. For instance, if you want to show up for “hot water repairs” then ensure that you have a dedicated page on your plumber website that discusses the hot water repair page.
It takes effort and time to create these pages on your plumbing website, but know that they will become one of the most important types of pages on your website.
Increase Traffic to Your Plumbing Website and Gain New Clients Looking for Your Services Online.
Plumbing contractors are after one thing, a consistent stream of qualified leads. There are multiple ways to drive leads for plumbers but one outshines them all, that is Google Ads.
Homeowners normally take plumbing seriously unless there’s an issue. Thus, it can be difficult to get new leads if you are advertising a plumbing company. But that doesn’t imply that you have to relax and wait for prospects to call your business.
To set your company for success, you must do quality plumbing marketing. This step-by-step guide on Google Ads for plumbers will help your business attain greater success and growth online. Without further ado, let us dive in.
What are Plumbing Google Ads?
Google Ads, previously known as Google AdWords is a Pay-Per-Click advertising platform where you pay Google to have your Ads displayed on the search engine results. Specifically, for plumbing companies, a Google advertisement promotes plumbing services within a particular service area.
There are lots of advantages that your plumbing business can obtain from using Google Ads. Ultimately, it is an effective way to promote your plumbing business so you can reach your target market and drive leads to your site. This post will discuss how to launch a successful Google Ads for plumbers campaign.
What is the Difference Between SEO and Google Ads?
Plumbing SEO and Google Ads can complement one another, but it is crucial to note that there is a difference between the two. Using SEO assists make your website more appealing to clients and create engaging content that addresses your specific client’s specific pain points. Thus, plumbing SEO involves everything in your website from ensuring a user-friendly design to optimizing website layout and all written content and videos. SEO ensures that your plumbing website ranks higher in the organic search results.
On the flip side, Google Ads helps your business targets specific keyword phrases that your prospects use when searching on Google and then craft an ad to promote your plumbing website. It is an efficient and fast way to reach your target market. Here is an example of a Google ad when a prospect searches for a ‘plumbing company’ on Google.
How Does the Plumbing Google Ads Process Work?
Let us discuss how the Google Ads auction process for plumbers works. There is a lot of misunderstood and incorrect information out there, and a lot of plumbers think that Google AdWords auctioning process solely depends mainly on the cost per click.
They wrongly think that if they just bid a bit higher, my ad will appear on the coveted #1 spot and then will obtain more leads and clicks.
But since Google wants to show more relevant results to its users, thus they cannot allow the highest bidder to get the top position. That’s why they use the “quality score” to determine which ads will show up higher in the search results.
Google gets more money if plumbers get clicks, and to be more effective, they need only to show the most relevant ads to their users.
What is a plumbing Google ad quality score, and why should plumbers care about it? Quality score is typically Google’s rating of the relevance and quality of your PPC ads and keywords. Google uses it to calculate the cost per click (CPC) and multiply it by the maximum bid to determine the rank of your ad in the auction process. That said, your quality score is based on various factors including:
Relevance of your ad copy
Relevance of every keyword to the ad group it is in
Ad historical performance
Your ad’s Click-through rate
Why Are Google Ads for Plumbers Important?
As we have already discussed, most people have to claw and scratch to get to the coveted first position on Google. The top organic search results obtain all the clicks, and so, the highest likelihood to convert clients. So this presents a lot of crucial benefits to plumbing contractors including:
Precise Ad Targeting
Compared to other conventional ways of advertising, Google Ads for plumbers is better targeted as you only display your ad only when prospects are actively searching for your plumbing services. This cuts down on unnecessary advertising spending and increases the chance of people contacting you.
With Google AdWords, you can ensure that the ads you pay for reach prospects who are likely to want/ need your services as a plumber. You can target prospects by age, geographic location, particular keywords and even ensure that your ads appear at a specific time of day.
When you are initially starting out, your business will require immediate exposure you can obtain. Plumbing SEO could take months or years to generate desired results, but with Google Ads, you can instantly reach the coveted spot on the first page of Google and get noticed by prospects in your local market.
People can see your Google Ads multiple times and never click them (implying that you don’t have to pay a dime), yet your plumbing business is now top of their mind the next time they are ready to schedule a service appointment.
Google Ads for plumbers operates on a pay-per-click model, and this implies that you only have to pay Google when a prospect clicks on the ad-not every time your ad shows up.
Data Mining and Marketing Insights
When you utilize Google Ads, you can visualize statistics of how your ads are performing. This can offer you important invaluable market insight like who is clicking on your Google ads and taking action.
Besides the real-time campaign performance and analytics, we obtain a treasure trove of user data. We utilize it in various ways to further grow your client base.
Creating Google Ads for Plumbers: 10 Secrets to Getting More Qualified Plumbing Leads Online
1. Creating a Google AdWords Account
Setting up plumbing Google Ads is easy and simple. We will utilize a fictitious plumbing business as a major example for this post. Click on “Start Now” on the left side of the main page. You will also be requested to sign in with your business Gmail account.
Google will ask you what your main advertising goal is, and you can click on any of the three options offered. For instance, I select “get more plumbing website sign-ups or sales.”
The Google Ads setup process is fairly simple, and the prompts will direct you through the whole process. You have to sign up here to get your first plumbing ad campaign started.
2. Focus more on Emergency Plumbing Keywords
The initial step to success on Google Ads is to understand where your ideal clients come from. Then you have to target the prospect with your keywords and ads. Let’s figure about an average homeowner. It’s 1:15 AM on a very cold night, and they realize that one of their basement has flooded and their pipes have burst. They turn to Google-what do they do now? Emergency plumbing help! They don’t have enough time to submit a lead form on your plumbing website and wait for two days to get a response back, they want a plumber who can assist them right now!
If you want to zero in on this client, include the keywords “emergency plumbing”, “plumbing after hours”, “emergency plumber near me” and so on to an ad group in your AdWords campaign. In addition, emphasize that you provide 24/7 service in your emergency plumbing ads so that they will hire you for emergency situations. Once they notice the services you offer, they will instantly click on your ad and become qualified leads. Homeowners prefer emergency plumbing services rather than generic plumbing contractors.
3. Use Call Only Ads
Call-only ads are plumbing ads that can only be utilized to make a call. They offer an excellent way to obtain leads for your plumbing company. The great benefit about these ads is that they are straight to the point and allow your sales representatives to book jobs over the phone. A lot of homeowners want to speak to someone over the phone and let them call instantly from the ad, giving your plumbing company a good opportunity to close on a lead before they call the next plumber.
Since a call ad-only campaign is mobile-friendly, and your headline is your phone number when your ad shows up. This way, you make it simpler for the clients. Generally, in the process of generating leads, they notice your ad, visit your plumbing website and then decide whether to contact your business or not. But with call-only ads, you eliminate one step of the process. Here, they conduct a search for your plumbing company on Google, bump on your ad, call you instantly from the ad, and instantly become a qualified lead.
Homeowners don’t happen to be in the mood to compare different plumbing companies and shop around when they are in an emergency situation.
Call-only ads are ideal for plumbing repairs, as homeowners want to instantly speak to a reputable plumber at the moment so that you can resolve the issue. Thus, they work perfectly with local organic keyword searches as the searcher’s intent is probably urgent and wants to talk with a plumber on the phone rather than spending time researching.
A few plumbing keywords to consider for your call-only ads are:
Local + Keyword (Local plumbing company)
Keyword + near me (Plumbing contractor near me)
City +keyword (Murfreesboro plumbing companies)
Keyword + city (Plumbing repair Murfreesboro TN)
4. Structure Your Plumbing Ad Campaign for Success
The structure of your plumbing Google Ads will play a huge part in the amount of money you spend per lead. The structure of your ad will impact your quality score, which affects your cost per click, which impacts your cost per lead, and ultimately the cost of acquiring those leads. For plumbing companies, oftentimes there is more than one plumbing service that is provided, so your campaign structure should reflect so. For instance, you might provide the following:
Garbage disposal services
All of the services above should be classified in their ad groups since they will have different ad copies to that plumbing service and be directed to landing pages. After your ad campaign structure looks awesome, now your ad copy should stand out from the clutter.
Your Google Ads account is comprised of Ad groups, keywords, Ads, and Campaigns. There are various parts of your plumbing business and advertising strategy that correlate with every one of these structures. Let us define the following Google Ads terms:
Campaign: The individual plumbing service units which you build groups of ads for. For instance, you should have distinct campaigns for people looking for “plumbing repair” versus people seeking “plumbing installs”. They are two kinds of plumbing services and thus require different ads.
Ad group: A group of plumbing ads that concentrate on a particular portion of your target market (also referred to as a client persona). For instance, you may have one ad group for prospects who require “clogged toilet” and a different one for people looking for “Emergency plumbing”.
Ad: The actual content that conveys what that person is really concerned about (fears, expectations, fears, and pain points)
Keyword: The specific term that’s typed into a search engine by the prospect searching.
5. Consider Your Ad Copy
In the plumbing industry, you are competing against all the local plumbers running PPC ads, directory sites such as Thumbtack, Home Advisor, and Google Local Service Ads. Plumbing is a very competitive landscape, and your ad copy requires to soar above all that clutter.
Google gives you two descriptions and three headlines for the ad copy, but these may not always show up. Your headline should feature the plumbing keywords you are focusing on, the second heading should be a compelling call to action (schedule a free estimate, call for a free quote). In your description text, you should discuss why your plumbing business is different. For instance: “20+ Years experience”, “fully insured” “Locally owned and operated,” etc.
6. Use Your Negative Keyword List
Negative keywords are search terms that tell Google you don’t prefer ads to appear.
The importance of having a list of negative keywords cannot be overstated. It is crucial to include a negative keyword list at the beginning of your Ad campaign. This should be a continuous process as there will be multiple searches that you cannot plan for.
Considering that plumbing keywords are very competitive in paid search, negative search terms are particularly crucial. Without them, you will end up spending your ad budget on irrelevant traffic, fast. Here are some negative keywords, to begin with, your list will depend on your business, the types of plumbing services you provide, and geography:
Creating a list of negative keywords and continually checking on your keywords will help minimize your cost per lead and improve the quality of searches your ads appear for.
7. Capture Lost Leads with Plumbing Retargeting
When someone requires a new toilet installed, they will conduct some research, ask for recommendations and shop around for the best price before making a final decision. Often times the potential client is ready to contact your business, they click on your website or ad, but their kids come back from school, life issues get on their way. With display retargeting, you can get that lead back in the sales funnel.
Plumbing retargeting is a cost-effective way to obtain more leads since they are warm, they have already visited your website.
For instance, you can retarget prospects that have made it to your contact page or spent one minute on it but failed to fill out the form. With that audience, you can retarget them (follow them to other websites they visit) with an ad showcasing your $300 off new toilet installation offer.
If your Facebook pixel is properly set up on your plumbing website, you can retarget users that made it on your plumbing website from your Google Ad and capture them in your Facebook newsfeed.
8. Bidding Strategy
Bid strategy is actually telling Google how and if to utilize their algorithms to optimize your keywords for best performance instantly.
Bidding on your plumbing brand keywords is a challenging one to wrap our heads around. If someone is looking for your brand, they want to partner with you, right? Then why should you spend the advertising dollars to get that client?
It would be ideal if every search for your plumbing brand means they are going to become your clients, but this is not often the case. Most plumbers have the industry in their brand’s names.
This implies that when a prospect types in your brand names in Google, it is more common than in other industries that PPC ads will appear as well. This is because they are targeting plumbing keywords. Bidding on your plumbing brand’s keywords will assist you to appear and stay on top of the page where those competing plumbers show up.
The good news is that your brand’s keywords will generally be cost-effective due to ad relevance and quality score. By bidding on your plumbing brand, you will be spending less money on click and stick it to your competitors, catching those low funnel leads.
9. Use all the Ad Extensions
Talking of ad copy, Google has offered plumbers multiple ad extensions that can assist you to take over the search engine results page. This is particularly crucial on mobile devices since they are most likely to see one or two ads before the user has to scroll.
Utilizing ad extensions will improve your Click-Through Rate (CTR), which will result in a high-quality score, thus reducing the cost per click. Google provides lots of site link extensions, but here are the ones plumbing contractors should implement on their Google Ads campaigns instantly:
Sitelink Extensions: Use sitelink extension by sharing quality links on your plumbing website. This could be utilized to showcase your testimonial page, service page, contact us page, FAQ, blog posts, anything that is crucial for the searcher is great to add.
Callout Extensions: The callout extension gives you short 25 character descriptions that are included after your descriptions line. These can be utilized to entice the prospect to take the desired action or offer additional details that make your plumbing company stand out. For instance, free estimates, quick installation, Lifetime Guaranteed, amongst others.
Structured Snippets: Google allows plumbers various headline options to select from when including structured snippets. The best types of headlines for plumbers are highlights, services, types, and types. This could be utilized to showcase the services you provide (toilet repair, drain cleaning, and leaks repair). Types could be used to display the types of toilets you install. Neighborhoods are ideal for a plumbing company that only serves specific cities or towns or if you wish to concentrate on the most profitable ones.
Call Extension: As stated earlier, the call extension helps someone who comes across your ad instantly call from their mobile devices without visiting your plumbing website. This is important for plumbing companies as you want potential clients to call during office hours.
Location Extension: When a prospect is searching for a plumbing contractor, typically they aren’t going to come to your doorstep, but the location extension allows searchers to see where your plumbing company is situated and operating hours, and helps your ad to appear on Google maps.
Price Extension: It is difficult to show prices for jobs because they will typically differ across various houses, but there is a creative way to utilize Google’s price extension for plumbers. This is achieved by using it to showcase free estimates with a price tag of $0.00. The price extension aims not to get prospects to click on it but to occupy more of SERP and prove that you are a no-risk plumbing contractor.
10. Adjust Your Location Bidding
All plumbing companies understand the more profitable zip codes and neighborhoods in their service area. With location bidding, you can adjust your bids higher in those profitable neighborhoods giving your plumbing business a good chance of getting in front of those prospects or clients.
Your cost per lead or click may be higher in those areas, but they are more profitable. Alternatively, you can reduce your bids in less profitable zip codes and neighborhoods, and this will make sure that you are maximizing your advertising budget (dollars).
11. Create a Landing Page That is set to Convert
If your best plumbing ads are directed to your homepage…. stop! A landing page is normally one of the most overlooked aspects of a great Google Ad campaign. You must figure out the keywords the client typed in thus triggering your ad and what their intent was, then offer exactly that on your landing page.
A good landing page should have the following important elements:
Primary keyword(s) in the headline
Differentiating features and trust Factors-This could be testimonials, what makes you unique from competitors, star ratings, etc.
Easy to find contact information
Obvious and clear steps
12. Improve your Local SEO to Market Your Plumbing Services
You should consider your local search engine optimization. It is one of the best ways of obtaining plumbing leads. It helps you establish an online presence and helps to connect with people when they need your plumbing services.
13. Call & Conversions Tracking
Setting up conversions for your Google ad campaigns is as crucial as creating the ads yourself. If you fail to set these ads properly, there is no way to ever realize which plumbing keywords are working and which ones aren’t. It negates the entire purpose of plumbing marketing in the first place.
Here are the three types of conversions our expert setups:
1. Contact Form Submissions: put a conversion code on thank you page after prospects or clients submit.
2. Track calls from your landing page: people click on your ad and then make a call using the phone numbers on the landing page. You can utilize Google’s call tracking numbers or create them on your own.
3. Ad extension calls: These are phone numbers that show up in your ads if prospects call directly instead of clicking on your ad to head over to your landing page.
Common Problems for Plumbers Using Google Ads
A common problem for both commercial and residential plumbers is typically your competitors. Through our experience over the years, we often find that most plumbing contractors are guilty of click fraud. This uncouth behavior is when a plumber intentionally clicks on your Google Ads to increase costs. By increasing your costs, it is likely that you may stop the ads, or your daily advertising budget might have run out. This implies your competitors then take a top spot on Google and obtain the leads that could have been on your business.
Other problems that plumbers face with Google Ads include:
Sending prospects or clients directly to their homepage
Writing irrelevant ad copy that can easily be ignored
Frequently Asked Questions on Plumbing Google Ads
How can you write a relevant plumbing ad on Google?
Although there is no textbook approach to crafting Google Ads copy for plumbers, here are some best practices we developed internally that guarantee impressive results:
Use plumbing keywords strategically. Keyword placement and choice are a bit different with Google Ads than it would be with a web copy or blog post
Keep your ad copy specific and concise
Always incorporate a compelling call to action
Is Plumbing Google Ads a waste of marketing dollars?
Yes, Google ads will waste your advertising dollars if you don’t craft and implement them properly. That’s why we highly recommend that you partner with a reputable plumbing Google Ad agency to achieve desired results.
What makes a good Google ad for plumbers?
Your ad copy should be attractive, specific, empowering, and relevant to reach property owners or homeowners effectively. Some of the aspects of a good Google Ad include:
Highlight what makes you unique
Includes promotions, exclusives, and prices
Empower clients to take the desired action
Include at least one of the keywords
Match your ad to the landing page
Appeal to customers who are using mobile devices
Why Partner with Plumber Google Ads Experts at Blackstorm Design + Marketing?
Google Ads offers tremendous benefits to plumbing contractors. They create a funnel for local clients who understand what they require and are ready to schedule service appointments while allowing plumbers to pay for qualified leads instead of the clicks. In combination, these two great qualities make Google ads both laser-focused and cost-effective.
But for most plumbers, Google Ads, like other internet marketing channels, will represent just one crucial aspect of an overall plumbing marketing strategy.
Trying to manage all the elements of plumbing Google Ads campaigns on your own can be daunting.
If you are a plumber or running a plumbing business and do not get the maximum benefits out of Google Ads, then we got you covered. At Blackstorm Design + Marketing, we have been working with home service contractors, including roofers and plumbers throughout the US for many years, leveraging Google Ads to generate inbound calls and service enquires. Our proven Google Ads system for plumbers has delivered lots of plumbing contractors just like you affordable leads.
We create a winning Google Ads strategy for your plumbing business
Increase phone enquires and calls
Full support, setup, and Google Ads optimization
Scale your plumbing company
Scalable and proven ad campaign structure to make sure you get low-cost, high-quality leads.
Looking to grow your plumbing company with Google Ads? Schedule a free discovery call to see how Blackstorm Design + Marketing can assist you to drive more qualified leads while improving efficiency across your plumbing business.